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charles

Web-based conversational commerce suite for consumer brands

Table of Contents

charles - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

charles overview

What is charles?

charles helps corporations and business owners create WhatsApp audiences and send out custom newsletters. The software promotes a higher opening rate than emails by allowing companies to interact with their clients on convenient communication platforms and channels.

They can obtain new customers by incentivizing and bringing people into chats from websites and QR codes. Enterprises may also collect GDPR-compliant opt-ins and create an audience through text with the system’s automated flow function.

The suite enables individuals and firms to reduce abandoned cart rates and create lists similar to email subscriptions based on tags, opt-ins, and custom properties. Charles lets businesses send out campaigns and reach their customers on platforms with higher click-through rates (CTRs) and user engagement. Additionally, entities can track and analyze their conversations and performance using the platform’s analytics.

Starting price

349usage based /
per month

Alternatives

with better value for money

charles’s user interface

Ease of use rating:

4.4

(21)

charles pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(10)

5(11)

What do users say about charles?

The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives.

Select to learn more

Who uses charles?

Based on 21 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Consumer Goods

Textiles

Retail

Apparel & Fashion

Others

Use cases

Mobile Marketing

Customer Service

Conversational Marketing Platform

Live Chat

Marketing Automation

charles's key features

Most critical features, based on insights from charles users:

Chatbot

5.0

(2)

Lead qualification

5.0

(1)

All charles features

Features rating:

4.2

(21)

A/B testing

(0)

Activity dashboard

(0)

Activity tracking

5.0

(1)

Agent interface

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Audience targeting

(0)

Automated responses

(0)

Autoresponders

5.0

(2)

Batch communications

(0)

Campaign analytics

4.0

(3)

Campaign management

5.0

(1)

Campaign planning

5.0

(2)

Campaign scheduling

4.7

(3)

Campaign segmentation

(0)

Canned responses

(0)

Chatbot

5.0

(2)

Chat/Messaging

5.0

(2)

Chat Transcript

(0)

Click tracking

(0)

Code-free development

(0)

Communication management

(0)

Configurable workflow

(0)

Contact database

4.0

(5)

Contact management

5.0

(1)

Content management

(0)

Conversion Rate Optimization

(0)

Conversion tracking

(0)

CRM

(0)

Customer database

4.0

(1)

Customer engagement

5.0

(1)

Customer experience management

(0)

Customer history

(0)

Customer journey mapping

5.0

(1)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customer support

4.5

(2)

Customer surveys

(0)

Customizable branding

(0)

Customizable ctas

(0)

Customizable fields

(0)

Customizable forms

4.0

(1)

Customizable reports

(0)

Customizable templates

5.0

(1)

Customization

(0)

Data import/export

3.0

(1)

Data visualization

(0)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email campaign management

4.3

(3)

Email management

(0)

Email marketing

4.0

(3)

Email templates

(0)

Email tracking

(0)

Engagement tracking

4.4

(5)

Event triggered actions

4.0

(2)

Feedback management

(0)

File management

(0)

File sharing

(0)

For sales/marketing

(0)

GDPR compliance

(0)

Geotargeting

(0)

Group messaging

(0)

HTML editor

(0)

Human Handover

(0)

Image library

(0)

Inbox management

5.0

(1)

Interaction tracking

(0)

Interactive content

(0)

Knowledge base management

(0)

Lead capture

4.1

(9)

Lead distribution

(0)

Lead engagement

(0)

Lead management

(0)

Lead notifications

(0)

Lead nurturing

(0)

Lead qualification

5.0

(1)

Lead segmentation

(0)

List management

(0)

Live chat

(0)

Marketing automation

4.5

(4)

Mass texting

(0)

@mentions

(0)

Message personalization

(0)

Mobile access

4.0

(1)

Mobile coupons

(0)

Mobile optimization

(0)

Monitoring

(0)

Multi-Campaign

5.0

(1)

Multi-Channel communication

4.0

(1)

Multi-Channel management

(0)

Multi-Channel marketing

4.0

(1)

Multi-Language

(0)

One-to-One messaging

(0)

Performance management

(0)

Performance metrics

(0)

Personalization

(0)

Pipeline management

(0)

Polls/Voting

(0)

Pre-Configured bot

(0)

Preview functionality

(0)

Proactive chat

5.0

(1)

Process/Workflow automation

(0)

Progress tracking

(0)

QR codes

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

5.0

(2)

Real-time conversations

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

5.0

(2)

Real-Time reporting

(0)

Real-Time updates

(0)

Reminders

(0)

Reporting/Analytics

4.0

(1)

Reporting & statistics

2.5

(2)

ROI tracking

4.5

(2)

Sales analytics

(0)

Sales reports

(0)

Scheduled messaging

(0)

Search/Filter

(0)

Segmentation

(0)

Self service portal

(0)

Social media integration

4.5

(2)

Subscriber management

(0)

Support ticket management

5.0

(2)

Tagging

(0)

Template management

(0)

Third-Party integrations

(0)

Transcripts/Chat history

5.0

(1)

Visual analytics

(0)

Workflow management

(0)

charles alternatives

charles

4.4

(21)

Starting from

349

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.3

Customer Support

4.7

Brevo

4.6

(3.4K)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.5

Mailchimp

4.5

(17.5K)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.4

Customer Support

4.2

ActiveCampaign

4.6

(2.5K)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.5

Value for Money

4.3

Customer Support

4.4

charles pricing

Value for money rating:

4.3

(21)

Starting from

349

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about charles price and value

Value for money rating:

4.3

(21)

To see what individual users think of charles's price and value, check out the review snippets below.

“The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives.”

Louisa S.

E-Commerce Manager

“Flexibility with internal e-commerce integrations.”

Olivia T.

Marketing Manager

charles integrations (11)

Integrations rated by users

We looked at 21 user reviews to identify which products are mentioned as charles integrations and how users feel about them.

Klaviyo

Integration rating: 4.0 (4)

“so that I can track customers who have a social media presence and reach out to them directly to create a partnership”

Cody A.

Business Owner

Shopify

Integration rating: 5.0 (2)

Google Analytics 360

Integration rating: 4.0 (1)

“To know, how many people actually visited my website, and how are my Google ads performing.”

Muskan S.

Fouder

HubSpot CRM

Integration rating: 3.0 (1)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO

Other top integrations