getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Conversational AI Platform Software with Role-Based Permissions (2026)

Last updated: April 2026

Conversational AI Platform Software Key Features

    Based on 572 user opinions, we identified 6 features that are important for any product in Conversational AI Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.7

  • Lead Capture

    Automatically identify and save contact information of potential customers

    Average user rating

    4.9

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.6

  • Activity Dashboard

    Dashboard to view the status of ongoing processes, identify current incidents and track past activities

    Average user rating

    4.6

  • Real-Time Analytics

    Analyze and gain insights into data in real-time

    Average user rating

    4.9
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

56 software options

Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Gong.io logo

Revenue intelligence technology for sales teams

learn more
Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Read more about Gong.io

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

learn more
Tidio's conversational AI agent for customer service, Lyro, is capable of resolving up to 64% of all incoming issues. Your customers will get truthful, grounded answers in natural, human language without needing to talk to a human operator.

Read more about Tidio

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

learn more
Delivering the power of automated live chat communication as well as chatbot AI order status checks, Smartsupp is an intuitive Conversational AI platform built for businesses of all sizes. Your agents can focus on growing sales, improving conversion rates, and delivering outstanding customer care.

Read more about Smartsupp

Users also considered
TextCortex AI logo
Category Leaders

Save 3 work days a month/per employee.

learn more
Transform your business communication and knowledge collaboration through personalizations specifically tailored to your enteprise needs. Craft customized proposals and pitches, targeted email sequences, dedicated AI assistants that will ensure consistent brand voice across all communications.

Read more about TextCortex AI

Users also considered
Celoxis logo

AI-enabled platform for streamlining project management

learn more
Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results.

Read more about Celoxis

Users also considered
Qlik Sense logo

End-to-end data analytics platform

learn more
Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. It supports a full range of users and use-cases across the life-cycle from data to insight.

Read more about Qlik Sense

Users also considered
Genesys Cloud CX logo
Category Leaders

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Comm100 logo

People-First, AI Powered Omnichannel Customer Service

learn more
Comm100 AI Agent is an agentic support solution that handles up to 80% of customer inquiries quickly, accurately, and at scale, with human escalation when needed.

Read more about Comm100

Users also considered
Clepher logo
Category Leaders

Get Clepher with Chatbots

learn more
With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

Read more about Clepher

Users also considered
ChatBot logo

Easy to use chatbot platform for business

learn more
ChatBot uses AI to help you better support, engage, and sell across channels. Build AI chatbots without coding.

Read more about ChatBot

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Mava logo
Category Leaders

Cloud-based conversational AI & customer service platform

learn more
Mava is an AI-first customer support software for managing a critical community spread across multiple channels.

Read more about Mava

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

learn more
AI Receptionist and North America-based human receptionists respond 24/7 to inquiries. We capture & convert leads, and assist clients. We offer the superior experience of an in-house receptionist, backed by powerful AI to achieve accuracy and efficiency without losing the human touch.

Read more about Smith.ai

Users also considered
User.com logo

The engine of growth. An all in one solution for user data.

learn more
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

Users also considered
Y Meadows logo

Automate support requests that are slowing your team down!

learn more
Y Meadows helps enterprises serve their customers and employees faster and more effectively than ever before using AI and custom NLP models to automate tasks that slow them down. For example, Y Meadows AI solution can automatically route, enrich, and resolve messages with zero human intervention!

Read more about Y Meadows

Users also considered
Cognigy.AI logo

Enterprise Conversational AI Platform

learn more
Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Read more about Cognigy.AI

Users also considered
BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

learn more
Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Read more about BroadVoice Cloud PBX

Users also considered
Korra logo

Answers - Spot On!

learn more
Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

Read more about Korra

Users also considered
InMoment logo

Customer and employee experience management software

learn more
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Read more about InMoment

Users also considered
JeffreyAI logo

Sales and marketing automation & acceleration solution.

learn more
JeffreyAI is a sales and marketing automation & acceleration solution that empowers sales leaders to build stronger customer relationships and boost revenue effortlessly.

Read more about JeffreyAI

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered