App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Speech Analytics Software with Call Recording (2026)

Last updated: April 2026

Why is call recording important for speech analytics software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Call recording enables detailed analysis and review of conversations, facilitates accurate note-taking, supports quality assessment, and allows easy sharing and referencing of key discussion points. Of the 69 reviewers who rated call recording, 97% rated this feature as important or highly important.

Key features of speech analytics software based on insights from 419 verified reviews

Automatic Transcription: Reviewers value automatic transcription for saving time, enhancing productivity, and allowing quick reference with high accuracy. 98% of reviewers rated this feature as important or highly important.
Audio Capture: Users appreciate audio capture for its clarity, ability to record from a distance, and importance in training and accountability. 97% of reviewers rated this feature as important or highly important.
Reporting & Statistics: Reviewers highlight reporting and statistics for providing insights into performance, aiding coaching, and tracking progress efficiently. 96% of reviewers rated this feature as important or highly important.
Speech-to-Text Analysis: Users note speech-to-text analysis for its accuracy, time-saving summaries, and valuable feedback for improving conversations. 92% of reviewers rated this feature as important or highly important.