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Speech Analytics Software with Feedback Management

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Observe.AI logo
4.3
(3)

The Conversation Intelligence Platform for Contact Centers

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Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

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NICE CXone logo
4.2
(565)

Cloud Contact Center Software

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Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX

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Gong.io logo
4.8
(533)

Revenue Intelligence technology for sales teams

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Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

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Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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JustCall logo
4.1
(171)

AI, but better

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JustCall's advanced features includes speech analytics, real-time transcription, AI-based scoring, conversational insights, & more.

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Calabrio ONE logo
4.3
(126)

Comprehensive performance software for contact centers

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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

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Modjo logo
4.7
(60)

Conversation intelligence software for business teams.

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Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

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Chorus logo
4.6
(65)

Capture, transcribe & analyze sales team calls & meetings

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Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings.

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Sprinklr logo
4.2
(80)

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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EvaluAgent logo
4.7
(20)

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Leexi logo
4.9
(13)

AI-enabled conversational intelligence platform

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Leexi is a cloud-based conversational intelligence platform that helps businesses analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it enables teams to optimize sales, telephony, and video conferencing operations.

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Samu logo
4.7
(15)

Sales coaching software

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Samu is a sales coaching software that helps businesses gain insights into sales calls and identify the potential of sales representatives through recording and analysis of sales calls. Samu allows stakeholders to record, transcribe, and analyze sales meetings and utilize AI-enabled tools to let sales managers identify which meetings to focus on when coaching.

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Capturi logo
4.8
(10)

Speech analytics tool for analysing phone conversations

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Capturi analyzes the phone conversations organizations have with their customers. Using the analysis, it creates unique insights that can be immediately converted into measurable value.

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Snowfly logo
4.1
(19)

Employee engagement, gamification & corporate wellness tool

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Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.

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daisee logo
4.6
(11)

AI-enabled speech & semantic analytics software

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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.

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Callbox logo
4.9
(7)

UCaaS, Cloud PBX, Contact Center, Omnichannel

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Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

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Spiky.ai logo
5.0
(4)

Empower your revenue team with the Spiky.

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Spiky is a cloud-based sales coaching platform that helps optimize online meetings and elevates interactions through artificial intelligence (AI) technology.

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Eureka logo
4.6
(5)

Omnichannel speech analytics solution for contact centers

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CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.

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Vozy logo
4.0
(7)

Voice AI platform for enterprises

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Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

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RapportCMS logo
5.0
(2)

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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CallAI logo
5.0
(1)

AI-based call analysis platform

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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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assist365 - AI-powered Virtual Assistant logo
5.0
(1)

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

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Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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Verint Experience Management logo
(0)

Web-based customer experience (CX) suite of solutions

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Verint® Experience Management™ is a suite of solutions designed to unify and improve the customer experience at scale by enabling cross-functional teams to capture, analyze and act on customer feedback across all channels.

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DVSAnalytics Workforce Optimization logo
(0)

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

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