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Bitrix24

All in one business management workspace

visit website

Table of Contents

Is this product right for your business?

Find out with a

Bitrix24 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Bitrix24 overview

Based on 986 verified user reviews

What is Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Who uses Bitrix24?

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

What do users say about Bitrix24 pricing?

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

What are the most popular integrations for Bitrix24?

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Starting price

61flat rate /
per month

view pricing plans

try for free

Pros & Cons

Pricing

Project Management

Features

Customer Support

Frequent performance slowdowns

Problematic email functionality

Bitrix24’s user interface

Ease of use rating:

4.2

(986)

Bitrix24 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(59)

3-4(472)

5(455)

What do users say about Bitrix24?

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Select to learn more

Who uses Bitrix24?

Based on 986 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Information Technology and Services

Computer Software

Management Consulting

Others

Use cases

Task Management

CRM

Project Management

Business Management

Workflow Management

Bitrix24's key features

Most critical features, based on insights from Bitrix24 users:

Confirmations/Reminders

4.4

(28)

Customer database

4.3

(14)

Payment processing

4.8

(8)

Workflow configuration

4.6

(9)

Computer telephony integration

3.5

(8)

Client database

4.9

(8)

All Bitrix24 features

Features rating:

4.3

(986)

Meeting management

4.0

(1)

Call routing

3.3

(3)

Customer segmentation

4.8

(4)

Mass texting

5.0

(1)

Live chat

4.5

(2)

List management

4.3

(12)

Renewal management

5.0

(1)

Calendar/Reminder system

4.0

(7)

Customizable forms

3.9

(7)

Customizable invoices

5.0

(1)

Dashboard

3.9

(7)

KPI monitoring

5.0

(1)

Reporting/Project tracking

3.8

(12)

Resource management

5.0

(2)

Sales activity management

5.0

(2)

Biometric recognition

5.0

(3)

Knowledge management

5.0

(1)

Kanban board

5.0

(1)

Scheduling

4.2

(11)

Self service portal

5.0

(1)

Deadline management

3.3

(3)

Social marketing

3.6

(5)

Performance metrics

4.4

(7)

PBX

5.0

(1)

Opportunity management

(0)

Progress tracking

4.5

(6)

Progressive dialer

5.0

(1)

Client portal

4.5

(4)

Online voice transmission

5.0

(2)

Online time tracking

5.0

(4)

Online payments

4.2

(5)

Offline form

4.3

(3)

Multiple data sources

5.0

(1)

Queue management

5.0

(1)

Multi-Channel marketing

4.6

(5)

Multi-Channel communication

4.8

(9)

Customer engagement

5.0

(1)

Campaign management

4.4

(9)

Customer history

4.5

(2)

Recurring/Subscription billing

5.0

(2)

Caller id

4.0

(1)

Call transfer

3.7

(3)

Referral tracking

5.0

(1)

Call scripting

5.0

(1)

Approval workflow

5.0

(1)

Approval process control

5.0

(2)

Traditional methodologies

4.0

(2)

Appointment management

4.3

(16)

Applicant tracking

3.5

(4)

File management

2.0

(1)

Transfers/Routing

4.3

(3)

Feedback management

3.0

(1)

Alerts/Escalation

4.7

(6)

User management

5.0

(1)

Event triggered actions

5.0

(1)

Agile methodologies

4.5

(4)

Video chat

1.0

(1)

Visual workflow management

3.0

(2)

Voice mail

5.0

(2)

Email campaign management

4.1

(22)

Activity tracking

4.4

(22)

Event scheduling

4.0

(3)

Widgets

5.0

(1)

Email-to-Task conversion

4.5

(2)

Employee directory

5.0

(2)

@mentions

4.0

(1)

Status tracking

4.0

(4)

Strategic planning

4.0

(1)

Issue management

5.0

(1)

Support ticket management

3.8

(5)

Invoice history

4.3

(4)

Invoice creation

4.7

(6)

Automated scheduling

4.5

(2)

Integrated business operations

5.0

(1)

Team Assignments

5.0

(1)

Templates

5.0

(1)

Text editing

5.0

(1)

Discussions/Forums

3.0

(1)

Document editing

5.0

(1)

Time tracking

4.0

(1)

Attendee management

5.0

(2)

Forms creation & design

3.7

(3)

For startups

3.7

(3)

Drag & drop

5.0

(4)

Client management

4.5

(34)

Call center management

4.0

(25)

Task editing

4.4

(78)

Task scheduling

4.4

(122)

CRM

4.3

(35)

Task progress tracking

4.2

(95)

Real-Time updates

4.4

(14)

Reminders

4.1

(32)

Project planning/scheduling

4.4

(77)

Real-Time chat

4.6

(9)

Calendar sync

4.7

(27)

Call recording

4.1

(10)

Sub-Task management

4.4

(8)

Real-time consumer-facing chat

4.5

(23)

Transcripts/Chat history

4.2

(10)

Multiple projects

4.6

(8)

Chat/Messaging

4.6

(18)

Knowledge base management

4.3

(17)

Task management

4.4

(160)

Full text search

4.0

(20)

Marketing automation

4.5

(11)

Alerts/Notifications

4.4

(53)

Time & expense tracking

4.1

(19)

Communication management

4.3

(18)

Calendar management

4.3

(69)

Call logging

3.9

(8)

Customizable branding

4.3

(21)

Customizable fields

4.4

(65)

SMS messaging

4.0

(4)

Automatic call distribution

4.2

(5)

Online invoicing

4.2

(5)

Assignment management

4.0

(7)

Collaboration tools

4.5

(86)

Workflow management

4.1

(59)

Access controls/permissions

4.2

(72)

Prioritization

4.6

(27)

Lead generation

3.9

(9)

Project planning

4.3

(40)

Contact management

4.4

(127)

Commenting/Notes

4.6

(13)

VoIP connection

4.2

(5)

Billable & non-billable hours

4.6

(7)

Call monitoring

4.0

(4)

Customizable templates

4.5

(12)

Recurring tasks

4.1

(8)

Document management

4.2

(23)

Lead management

4.5

(64)

Customizable reports

4.3

(10)

Contact database

4.5

(81)

Reporting/Analytics

4.2

(82)

Activity dashboard

3.4

(17)

Project management

4.3

(31)

Attendance tracking

4.6

(5)

Project tracking

4.8

(8)

Lead qualification

4.8

(4)

Mobile access

4.1

(108)

Email management

3.9

(22)

Reporting & statistics

4.0

(22)

Real-Time notifications

4.4

(30)

File sharing

4.3

(28)

Timesheet management

4.7

(18)

Process/Workflow automation

3.7

(12)

HR management

4.1

(12)

Employee database

4.4

(34)

Document storage

4.0

(49)

Project time tracking

4.6

(7)

Interaction tracking

4.0

(23)

Online booking

4.1

(26)

Sales pipeline management

4.4

(57)

Idea management

4.7

(3)

Version control

4.5

(2)

Registration management

3.5

(4)

Third-Party integrations

4.0

(42)

Employee management

4.5

(19)

Email marketing

4.2

(16)

Surveys & feedback

3.9

(13)

Employee profiles

4.4

(25)

Data import/export

4.1

(9)

Lead capture

4.5

(29)

Quotes/Estimates

5.0

(4)

Pipeline management

4.1

(9)

Task tagging

4.4

(9)

Billing & invoicing

4.0

(40)

API

5.0

(1)

Video conferencing

4.3

(3)

Content management

4.5

(4)

Financial management

4.6

(7)

Screen sharing

(0)

Search/Filter

4.3

(6)

Segmentation

4.3

(3)

Vacation/Leave tracking

4.7

(3)

Time off management

5.0

(2)

Graphical workflow editor

4.5

(2)

Online time clock

3.7

(11)

Inventory management

3.6

(7)

Milestone tracking

5.0

(2)

Social media integration

5.0

(3)

Project templates

3.7

(3)

Sales automation

4.4

(5)

Routing

(0)

SMS reminders

(0)

Room booking

(0)

Role-Based permissions

(0)

ROI tracking

(0)

Roadmapping

5.0

(1)

Ring Groups

(0)

Responsive web design

(0)

Resource scheduling

(0)

Brainstorming

(0)

Bug tracking

(0)

Batch processing

(0)

SMS marketing

(0)

SIP trunking

(0)

Shared contacts

(0)

Service level agreement (sla) management

(0)

SEO management

5.0

(1)

Benchmarking

(0)

Self service data preparation

(0)

Scoring

(0)

Benefits management

(0)

Sales reports

(0)

Sales management

(0)

Sales approval

(0)

Sales analytics

(0)

Blogs

(0)

Rules-Based workflow

(0)

Case management

(0)

Q&A management

(0)

Punch card

(0)

Pulse surveys

(0)

Prospecting tools

(0)

Proposal generation

(0)

Project workflow

(0)

Catalog management

(0)

Channel management

(0)

Project scheduling

(0)

Chatbot

4.0

(1)

Class scheduling

(0)

Click tracking

(0)

Client tracking

(0)

CMS integration

(0)

Productivity tools

(0)

Productivity analysis

(0)

Product roadmapping

(0)

Business process automation

(0)

Business process control

(0)

Call conferencing

(0)

Call list management

(0)

Relationship Tracking

(0)

Call scheduling

(0)

Call transcription

(0)

Caller profiles

(0)

Campaign analytics

5.0

(1)

Recruitment management

(0)

Records management

(0)

Recording

(0)

Campaign Personalization

(0)

CAN-SPAM compliance

(0)

Canned responses

(0)

Capacity management

(0)

Real time synchronization

(0)

Real time editing

5.0

(1)

Virtual Extensions

(0)

Virtual Call Center

(0)

Agenda management

(0)

AI summarization

(0)

Variable workforce

(0)

Utilization reporting

(0)

User profiles

(0)

AI writing assistant

(0)

Usage tracking/analytics

3.0

(1)

Unified communications

(0)

Two-Way audio & video

(0)

Trend/Problem indicators

(0)

Analytics

(0)

Training management

4.0

(1)

Appointment scheduling

(0)

Tone selection

(0)

To-Do list

(0)

Archiving & retention

(0)

Automated routing

(0)

WYSIWYG editor

(0)

Workforce management

(0)

Account Management

(0)

Work order management

(0)

Win/Loss analysis

(0)

Wiki

(0)

Accounting

4.0

(2)

Website publishing options

(0)

Website management

5.0

(1)

Website integration

(0)

Web-based deployment

(0)

Web forms

(0)

Volunteer management

(0)

Activity/News feed

3.5

(2)

VoIP

(0)

Ad hoc reporting

(0)

Visualization

(0)

Ad optimization

(0)

Visual analytics

5.0

(1)

Task board view

(0)

Task automation

(0)

Tagging

(0)

Automatic backup

(0)

Supports scrum

(0)

Support ticket tracking

(0)

Autoresponders

4.0

(1)

Availability management

(0)

Backup and recovery

(0)

Bar chart

(0)

Staff management

(0)

SSL security

5.0

(1)

Sprint planning

5.0

(1)

Spam blocker

(0)

Source Tracking

(0)

Softphone

(0)

Social promotion

4.5

(2)

Batch communications

(0)

Timer

(0)

Time tracking by project

(0)

Time tracking by client

(0)

Audience targeting

(0)

Audio calls

3.0

(1)

Audio/Video conferencing

(0)

Text to speech

(0)

Audit trail

4.0

(1)

Authentication

(0)

Template management

(0)

Team management

(0)

Team collaboration

(0)

Team Calendars

(0)

Auto update

(0)

Auto-Dialer

(0)

Automated attendant

(0)

Task Planning

(0)

Automated quoting

(0)

Task import

(0)

Dependency tracking

5.0

(1)

Internal chat integration

3.0

(1)

Design management

5.0

(1)

Discount management

(0)

Inbound call center

(0)

Distribution management

(0)

Document capture

(0)

Hourly billing

(0)

Help desk management

3.0

(1)

Guided selling

(0)

Group scheduling

(0)

Group management

(0)

Grammar check

(0)

Goal setting/tracking

4.0

(1)

Goal management

(0)

Geotargeting

(0)

Generative ai

(0)

Gantt/Timeline view

4.5

(2)

Gamification

2.0

(1)

Daily reports

(0)

Data connectors

(0)

Lead engagement

(0)

Lead distribution

(0)

Data extraction

(0)

Landing pages/web forms

(0)

Labor forecasting

(0)

Data migration

(0)

Data storage management

(0)

Data synchronization

(0)

Key performance indicators

(0)

Data visualization

(0)

Job board

(0)

IVR

(0)

Issue tracking

(0)

Issue scheduling

(0)

Deal management

(0)

Invoice management

(0)

Decision support

(0)

For financial institutions

(0)

For cloud phone systems

(0)

For call centers

(0)

For aec industry

(0)

Drip campaigns

5.0

(1)

eCommerce management

(0)

Electronic forms

(0)

Expense tracking

1.0

(1)

Exhibit/Vendor management

(0)

Electronic signature

1.0

(1)

Email Distribution

(0)

Event management

4.0

(1)

Event calendar

(0)

Employee scheduling

4.0

(1)

Employee recognition

(0)

Email templates

5.0

(1)

Employee portal

4.0

(1)

Employee photos

(0)

Employee engagement

(0)

Document generation

(0)

Forms management

(0)

Donation management

(0)

Forms automation

(0)

Form builder

(0)

Forecasting

(0)

For yoga/pilates studios

(0)

Donor management

(0)

For small businesses

(0)

For salons and spas

(0)

For sales teams/organizations

(0)

For religious organizations

(0)

For nonprofits

(0)

For marketing and advertising

(0)

For mac devices

(0)

For it project management

(0)

For ipad devices

(0)

For insurance industry

(0)

For healthcare

(0)

Personalization

(0)

Committee management

(0)

Performance management

(0)

Conferencing

(0)

Patient communications

(0)

Outbound call center

(0)

Configurable workflow

(0)

Content delivery

(0)

Content ideas

(0)

Online store builder

(0)

Online store

(0)

Content library

(0)

Online forms

(0)

Online calendar

(0)

Online booking tools

(0)

Content marketing

(0)

Onboarding

4.0

(1)

On-Demand recording

(0)

On-Demand communications

(0)

Product lifecycle management

(0)

Product configurator

(0)

Product catalog

(0)

Color codes/icons

(0)

Process modeling & designing

(0)

Process change tracking

(0)

Private network

(0)

Commission management

(0)

Pricing management

(0)

Pricing and cost calculations

(0)

Price and cost calculations

(0)

Preview functionality

(0)

Predictive dialer

(0)

Predictive analytics

(0)

Pre-built templates

(0)

Portfolio management

(0)

Policy management

(0)

Planning Tools

(0)

Phone Key Input

(0)

Message personalization

(0)

Membership management

(0)

Member portal

(0)

Member directory

(0)

Member database

(0)

Customer portal

(0)

Media library

(0)

Customer Service Analytics

(0)

Marketing calendar

(0)

Customer social profiles

(0)

Manual dialer

(0)

Customer support

(0)

Customizable dashboard

(0)

Leave tracking

(0)

Learning & development

(0)

Lead segmentation

(0)

Customization

(0)

Lead nurturing

(0)

Lead notifications

(0)

Content publishing options

(0)

Offline access

(0)

Office suite

(0)

No-Code

(0)

Negative feedback management

(0)

Contractor management

(0)

Conversation intelligence

(0)

Multi-User collaboration

(0)

Multi-Currency

(0)

Custom domains

(0)

Multi-Channel data collection

(0)

Customer complaint tracking

(0)

Multi-Campaign

(0)

Multi-board

(0)

Monitoring

(0)

Mobile optimization

(0)

Mobile app

(0)

Customer management

(0)

Messaging

(0)

Bitrix24 alternatives

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visit website

Starting from

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Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

monday.com

4.6

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Dynamics 365

4.4

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Salesforce Sales Cloud

4.4

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Bitrix24 pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Support for Online Storage
Catalog Items
Contact Center Features
CRM
Website Builder
Tasks and Projects
Collaboration Tools

Basic

Per month

Features included:

Drive
Online Store
Custom Support
24 GB Storage
1 Email Inbox per user
3 Sites- Knowledge Base Software
5 Pipelines

Standard

124

Per month

Features included:

Marketing tools
Documents
100 GB File Storage
5 Email Inboxes per user
5 Knowledge Bases
90 Days of Data Retention
Unlimited Projects

Professional

249

Per month

Features included:

Sales Intelligence
Automation
HR
Unlimited Knowledge Bases
Administration
Screen Sharing
Background Blur
Event Planning

Enterprise

499

Per month

Features included:

Multiple Branches
Scalability
Enterprise Packs
Unlimited Invoices
Website Widgets
IVR
Video conferencing

User opinions about Bitrix24 price and value

Value for money rating:

4.2

(986)

To see what individual users think of Bitrix24's price and value, check out the review snippets below.

“This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.”

Remy C.

Director

“I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.”

Angou L.

HR Manager

Bitrix24 integrations (148)

Integrations rated by users

We looked at 986 user reviews to identify which products are mentioned as Bitrix24 integrations and how users feel about them.

Zendesk Suite

Integration rating: 4.5 (2)

“Integration helps us: Create tickets directly from CRM (Lead, Contact, Company). List of customer tickets. Browse the list and status of selected customer tickets. Ticket details. Manage tickets in a separate tab.”

Anonymous R.

Business development department

Jotform

Integration rating: 2.0 (2)

“its not really useful it doesnt help to make direct leads or to check the form its easier to access from jotform”

khaled m.

CEO

Mailchimp

Integration rating: 5.0 (1)

“I am a user of both Mailchimp and Bitrix24, and together they are both used to manage client communications and marketing workflows. Bitrix24 helps me organize contacts and tasks, whereas Mailchimp is used for email campaigns.”

Rebeca P.

Graphic design

WordPress

Integration rating: 1.0 (1)

“In India, a large number of businesses—especially startups—use WordPress for their websites (almost 70%). For these companies, having a smooth integration with Bitrix24 is very important because it allows them to manage their sales, track leads,”

raj k.

Managing director

Google Calendar

Integration rating: 4.8 (12)

Google Drive

Integration rating: 4.9 (7)

Wazzup

Integration rating: 3.5 (4)

WhatsApp Business API

Integration rating: 5.0 (2)

Xero

Integration rating: 4.5 (2)

Stripe

Integration rating: 5.0 (2)

Zadarma

Integration rating: 3.0 (1)

SugarCRM

Integration rating: 5.0 (1)

Google Forms

Integration rating: 5.0 (1)

Dropbox Business

Integration rating: 5.0 (1)

Trello

Integration rating: 5.0 (1)

PayPal

Integration rating: 5.0 (1)

QuickBooks Online Advanced

Integration rating: 5.0 (1)

Bitrix24 customer support

What do users say about Bitrix24 customer support?

Customer support rating:

4.2

We analyzed 115 verified user reviews to identify positive and negative aspects of Bitrix24 customer support.

A small group of reviewers found the customer support team helpful, responsive, and dedicated to resolving issues quickly.

Widely noted by reviewers, support response times are slow, with delays of several days for answers or resolution.

A significant portion of users report difficulty reaching support, especially outside business hours or due to time zone differences.

Broad user base mentions support often lacks clarity, provides limited assistance, or redirects users to documentation instead of solving issues.

Support options

Faqs/forum

Email/help desk

Knowledge base

Chat

24/7 (live rep)

Training options

Documentation

Videos

Webinars

To see what individual users say about Bitrix24's customer support, check out the review snippets below.

“The customer support has been helpful and responsive, making it easier to overcome any challenges.”

Martin S.

Owner

“Technical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday.”

Andrei K.

CTO

Bitrix24 FAQs

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What is Bitrix24 used for?

Bitrix24 is an all-in-one business management platform that integrates customer relationship management, project and task management, collaboration tools, and automation within a unified digital workspace. The system serves as a consolidated environment for small and medium businesses and provides enterprise-grade functionality for larger organizations. It addresses the needs of sales, marketing, customer support, project delivery, and human resources operations while maintaining data consistency across functions. The customer relationship management component delivers lead tracking, deal pipelines, contact management, sales automation with configurable rules and triggers, and analytics for sales performance. Project and task management features include visualization modes such as Kanban boards, Gantt charts, and Scrum frameworks alongside time tracking, workload balancing, and performance reporting. Collaboration capabilities cover real-time messaging, high-definition video conferencing, shared calendars, activity streams, and secure document storage with version control and collaborative editing. The platform extends to website presence and e-commerce with a site builder that offers landing pages, web forms, custom domains, an online store, inventory management, and payment processing. Human resources functionality encompasses employee directories, absence schedules, work reports, organizational charts, and time management. An AI assistant named CoPilot provides call transcription, task summarization, content suggestions, and automated insights across modules. Bitrix24 supports integrations via an application marketplace with access to over six hundred sixty third-party applications and services and offers a comprehensive API for custom development and workflow customization. Data import and export tools enable migration from other systems and synchronization with external analytics or messaging platforms. Enterprise deployments may be hosted on customer servers with two-step authentication, AES-2056, single sign-on, and compliance with GDPR, ISO 27001, and PCI DSS Level one standards.

Q. What are the benefits of using Bitrix24?

Centralizes CRM, task management, online meetings, and collaboration tools in a single workspace, streamlining business operations.

Supports sales, marketing, and customer service with integrated automation, analytics, and omnichannel communication features.

Enhances team productivity through project management options such as Kanban boards, Gantt charts, and real-time chat.

Offers customizable website and online store creation with built-in marketing tools and CRM integration.

Provides flat-fee pricing with no per-user charges, making it accessible for teams of various sizes.

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Turkish, Vietnamese

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:
Android, iPad, iPhone

Q. Does Bitrix24 offer an API?

Yes, Bitrix24 has an API available for use.

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep)