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SimplePractice

Appointment scheduling and reminder solution

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SimplePractice - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

SimplePractice overview

Based on 2813 verified user reviews

What is SimplePractice?

SimplePractice is an appointment scheduling tool offering key features such as HIPAA compliance, appointment booking, calendar management, EMR/EHR integration, automated confirmations/reminders, and document management, among others.

Who uses SimplePractice?

By industry, SimplePractice reviewers are most commonly professionals in mental health care (60%). The most frequent use case for SimplePractice cited by reviewers is mental health (43% of reviewers).

What do users say about SimplePractice pricing?

Most reviewers indicate that SimplePractice offers good value for money, especially for solo practitioners, and they appreciate the affordable bundled features and flexible pricing. However, some users report frustration with recent price increases and extra charges for basic features.

Starting price

49flat rate /
per month

view pricing plans

try for free

Pros & Cons

Billing and Payments

Insurance Billing

Scheduling

Templates

Email limitations and delays

Limited phone and telehealth support

SimplePractice’s user interface

Ease of use rating:

4.6

(2.8K)

SimplePractice pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(63)

3-4(902)

5(1,848)

What do users say about SimplePractice?

Select to learn more

Who uses SimplePractice?

Based on 2,813 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Mental Health Care

Health, Wellness and Fitness

Hospital & Health Care

Individual & Family Services

Others

Use cases

Mental Health

Appointment Scheduling

Patient Portal

Therapy Notes

Appointment Reminder

SimplePractice's key features

GetApp's analysis of 90 verified user reviews collected between July 2021 and January 2025 identifies SimplePractice's most critical features and summarizes user sentiment about those features.

HIPAA compliant

4.4

Reviewers appreciate SimplePractice's HIPAA compliant capabilities. They find it reassuring that their client information is safe and secure, which is important for maintaining confidentiality in mental health professions. Users report that the software's compliance with HIPAA regulations gives them peace of mind and meets ethical considerations. They say the privacy filters and email verification add to the security. However, some reviewers mention the lack of Multi-Factor Authentication as a drawback. Of the 22 SimplePractice users who gave detailed accounts of their use of HIPAA Compliant, 100% rated this feature as important or highly important.

See related user reviews

“I love knowing that any information that is in SimplePractice is safe and secure. It also helps me to know that I can put other information or documents in a compliant location.”

Hannah P.

LCSW

“As a mental health professional, HIPPA Compliance is one of the most important concerns we have. We build our work with clients on the security of confidentiality. ”

LaShundra C.

Licensed Professional Counselor Supervisor Clinical Director

EMR/EHR

4.3

Reviewers indicate that SimplePractice's EMR/EHR capabilities are user-friendly and intuitive. They find it helpful for storing documents, contacting clients, and tracking data. Users appreciate the customizable forms and the Client Portal for easy access. They report that the system integrates charting, prescriptions, and scheduling in one place, making it practical and efficient. However, some reviewers feel the software lacks accessibility capabilities for disabled users and could improve its billing integration. Of the 18 SimplePractice users who gave detailed accounts of their use of EMR/EHR, 94% rated this feature as important or highly important.

See related user reviews

“I used this as a HIPAA compliant method of storing documents, contacting clients, and tracking data. I used it for online booking of appointments.”

Givona S.

SLP/Owner

“Their documentation library is great and you can customize your forms. I like the Client Portal which makes it easy for clients to access and fill out documents.”

Kristin W.

Owner and Psychologist

Confirmations/Reminders

4.4

Users report that SimplePractice's confirmations and reminders significantly reduce no-shows and late cancellations. They appreciate the ability to send reminders via text, email, or call, and find it convenient that clients can choose their preferred method. Reviewers highlight the decrease in missed appointments and the ease of use for both patients and providers. However, some users experience inconsistencies with reminders not being sent, indicating room for improvement in this aspect. Of the 17 SimplePractice users who gave detailed accounts of their use of Confirmations/Reminders, 94% rated this feature as important or highly important.

See related user reviews

“I love that my clients get a 24 (or 48 hour, their choice) appointment reminder. This has significantly reduced cancelled appointments!”

Katie S.

SLP

“Ease for patient and provider. No-show rate is very low due to consistency in reminders.”

Sarah R.

Psychotherapist

All SimplePractice features

Features rating:

4.3

(2.8K)

Records management

4.3

(7)

Client portal

4.0

(18)

Real-Time notifications

3.7

(3)

Client database

3.0

(1)

Reporting/Analytics

3.3

(13)

Progress tracking

4.0

(3)

Progress reports

4.2

(5)

Customer database

3.3

(4)

Pre-built templates

4.0

(3)

Physician scheduling

3.0

(2)

Care plan management

5.0

(2)

Data import/export

4.0

(10)

Physician management

4.5

(2)

Payment processing

3.6

(7)

SOAP notes

4.7

(3)

SSL security

4.3

(3)

Telemedicine

4.5

(2)

Alerts/Notifications

4.0

(13)

Video conferencing

4.5

(6)

Patient engagement

3.0

(5)

Calendar management

4.1

(81)

Appointment management

4.4

(79)

Patient records management

4.0

(30)

Therapy notes

4.5

(15)

Patient intake

4.3

(12)

Document management

4.1

(92)

Practice management

4.1

(18)

Patient scheduling

4.3

(15)

Workflow management

4.0

(25)

For mental/behavioral health

4.4

(74)

Reminders

3.7

(14)

Appointment scheduling

4.4

(105)

SMS reminders

4.8

(10)

Invoice management

4.4

(27)

Initial assessments

4.5

(19)

Claims scrubbing

4.7

(14)

Customizable templates

4.1

(25)

Billing & invoicing

4.4

(26)

Task management

3.2

(6)

Self service portal

4.4

(28)

Electronic payments

4.1

(35)

Bill payment

3.9

(13)

Customizable forms

3.8

(18)

Recurring appointments

4.4

(17)

Online booking

4.4

(45)

Charting

4.3

(79)

Mobile access

4.2

(61)

Teletherapy

3.2

(9)

Treatment planning

4.2

(26)

Multi-Location

3.9

(17)

Coding assistance

4.3

(3)

Calendar sync

4.1

(32)

Claims management

3.9

(42)

Medical billing

4.1

(42)

Secure messaging

4.7

(6)

For medical purposes

4.3

(6)

Reporting & statistics

3.8

(5)

Multi-Provider practice

4.0

(3)

Medication management

4.5

(2)

Real time editing

3.5

(2)

Invoice history

4.5

(4)

Intake management

4.7

(3)

Historical reporting

3.0

(1)

Activity dashboard

3.5

(12)

Contact database

3.7

(3)

Faculty/Staff management

5.0

(2)

Compliance tracking

4.5

(11)

Video consultations

3.2

(5)

Patient monitoring

5.0

(1)

Employee management

5.0

(3)

Assessment management

4.0

(3)

Real-Time reporting

3.5

(4)

Drag & drop

4.2

(5)

Insurance eligibility verification

2.1

(8)

API

3.3

(3)

Clinical notes

(0)

Remittance advice

3.9

(7)

Remote treatment planning

(0)

Client management

(0)

Client Chart Audit Tools

3.0

(1)

Rescheduling

(0)

Role-Based permissions

3.0

(2)

Referral tracking

1.0

(1)

Referral management

(0)

Collaboration tools

(0)

Compliance management

4.5

(2)

Real-Time data

4.0

(1)

Credit card management

(0)

Credit card processing

(0)

Access controls/permissions

4.5

(2)

Wait list management

4.0

(1)

Activity tracking

5.0

(2)

Transaction history

(0)

Attendance management

(0)

Team Notes

(0)

Task scheduling

(0)

Audit management

2.0

(1)

Authorization Tracking

(0)

Availability management

(0)

Case notes

(0)

Session notes

(0)

Chat/Messaging

(0)

Self Payment

(0)

Security auditing

(0)

Claims tracking

(0)

Secure data storage

(0)

Search/Filter

(0)

Scheduling

(0)

No-Show tracking

4.2

(5)

Multiple user accounts

(0)

Electronic claims

(0)

Multi-Physician

1.0

(1)

Eligibility verification

(0)

Mobile app

(0)

Medical history records

4.0

(1)

File sharing

(0)

For chiropractors

(0)

For healthcare

(0)

For occupational therapists

(0)

Insurance management

(0)

For physical therapy

(0)

For psychiatrists

(0)

Healthcare compliance

(0)

Group scheduling

(0)

Group Notes

(0)

Graphical data presentation

5.0

(1)

Goal setting/tracking

1.0

(1)

For substance abuse therapy

(0)

Progress notes

(0)

Process/Workflow automation

(0)

Customer history

(0)

Customizable branding

(0)

Customizable fields

3.5

(2)

Data security

(0)

Decision support

(0)

Document storage

5.0

(2)

Document templates

4.3

(4)

Patient portal

3.4

(5)

Patient management

(0)

Dunning management

(0)

Online store builder

(0)

Online scheduling

(0)

Online payments

(0)

Online forms

(0)

EDI

(0)

One-to-One messaging

5.0

(1)

On call scheduling

(0)

Notes management

(0)

SimplePractice awards

Massage Therapy

76/100

SimplePractice alternatives

SimplePractice

4.6

(2.8K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.4

Carepatron

4.5

(514)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

EHR YOUR WAY

4.9

(525)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Alleva

4.5

(282)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SimplePractice pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

Per month

Features included:

Automated Invoicing
Client Portal
Client Signatures
Diagnosis Plans
Online Payments
Progress Notes
Psychotherapy Notes
Template Library

Essential

Per month

Features included:

Administrative Notes
Assessments
Customizable Notes
Monarch Directory
Online Appointment Requests
Progress Notes
Psychotherapy Notes
Secure Client Messaging
Telehealth
Treatment Plans

Plus

Per month

Features included:

Appointment Reminders
Client Messaging
Client Portal
Invoicing
Online Payments
Telehealth
Template Library

User opinions about SimplePractice price and value

Value for money rating:

4.3

Of 328 reviews that provide robust commentary on SimplePractice's price and value, 67% mention it in a positive light.

Most reviewers indicate that SimplePractice offers good value for money, especially for solo practitioners and small businesses, citing its affordability compared to other office management programs and the inclusion of key features like teletherapy and appointment reminders in the base price. They appreciate that the software provides a 30-day free trial without requiring credit card information, allowing users to fully explore its functionalities risk-free. Many users say they find the bundled features and straightforward pricing preferable to competitors that charge extra for similar tools. Some reviewers appreciate the option to pay annually at a discounted rate and mention that referral programs can further reduce costs. Users think the platform is cost-effective for those starting out, with enough flexibility to choose which features to use without paying for unnecessary add-ons.

However, some reviewers feel that recent price increases have diminished the product’s value, especially as popular features are moved to higher-priced tiers. They report that adding clinicians or accessing group practice functionalities quickly becomes expensive, with no differentiation in pricing for part-time or intern clinicians. Some users say they are frustrated by extra charges for basic features, electronic claims, or telehealth, which other platforms may include in their standard plans. A few reviewers mention that the lack of nonprofit pricing and steep tier jumps make it less accessible for smaller practices, and some feel the frequent price hikes are not justified by additional value.

, and

To see what individual users think of SimplePractice's cost and value, check out the review excerpts below.

“The flexible pricing is nice because I can have full functionality now, at the basic level, but I can upgrade to process insurance claims once I have more clients coming in through their insurance plans. And now there's also the possibility to upgrade for online scheduling and secure emailing once my practice fills up!”

M W.

“It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.”

Stacy B.

Virtual Medical Assistant and Advisor with marketing expertise

“Now, in order to retain these basic features, clinicians are required to pay for the top-tier plan even though they have no interest in the video platform or website. Why should I have to go from paying $69/month to $99/month to keep basic features?”

David K.

LCSW

SimplePractice integrations (12)

Integrations rated by users

We looked at 2,813 user reviews to identify which products are mentioned as SimplePractice integrations and how users feel about them.

Google Calendar

Integration rating: 4.3 (7)

“My life revolves around my calendars. The option to integrate my Google calendar was one of the most important features that was offered. Integration of my calendar allowed me to maintain the structure I need in my life to be successful. ”

“We use G-suite for our practice this makes scheduling very efficient and easy for our therapist”

LaShundra C.

Licensed Professional Counselor Supervisor Clinical Director

1/2

Stripe

Integration rating: 4.8 (4)

“Having credit cards on file to charge has streamlined the payment process and how much more readily the funds we receive from”

Abigail N.

Co-Owner/Occupational Therapist

iCloud

Integration rating: 4.5 (2)

PayPal Enterprise Payments

Integration rating: 3.0 (1)

Microsoft Outlook

Integration rating: 5.0 (1)

Other top integrations

SimplePractice customer support

What do users say about SimplePractice customer support?

Customer support rating:

4.3

We analyzed 664 verified user reviews to identify positive and negative aspects of SimplePractice customer support.

Widespread user sentiment highlights fast, responsive, and knowledgeable customer support that addresses issues promptly.

A significant portion of users value the helpful tutorials, detailed help articles, and multiple support channels like chat and email.

Broad user base appreciates that staff are open to feedback, make improvements, and provide personalized assistance when needed.

A limited number of users report frustration with the lack of live phone support and slow or impersonal responses to complex issues.

Support options

Phone support

Email/help desk

Chat

Faqs/forum

Knowledge base

Training options

Videos

Webinars

Live online

Documentation

To see what individual users say about SimplePractice's customer support, check out the review snippets below.

“The best benefit of this is the access to a thorough database of help questions and prompt attention from customer service if you cannot find your answer.”

Amanda W.

Psychotherapist

“At the beginning of familiarizing myself with Simple Practice I had to contact customer support a couple times and the response time was a quick turnaround and they were able to guide me in taking the steps to resolve the issues I needed help with.”

Sheila M.

Therapist

“Time thing) and if you have a question, you can submit it to a chat community (not helpful, not enough docs so they responses are non-relevant) or you submit an email to technical support and they write back.”

Lisa E.

Board Certified Psychiatrist, Psychotherapist in Private Practice

SimplePractice FAQs

Q. Who are the typical users of SimplePractice?

SimplePractice has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What is SimplePractice used for?

SimplePractice is an all-in-one practice management solution that helps businesses simplify administrative tasks, such as scheduling, billing, and documentation, allowing health and wellness professionals to focus on providing excellent client care. The platform offers a robust set of features designed to help practitioners thrive. It includes an integrated telehealth solution, a comprehensive template library, and helpful insurance tools. Practitioners can manage scheduling, billing, documentation, and insurance claims all in one place. In addition to its clinical capabilities, SimplePractice offers tools to help practitioners manage and grow practices. Practitioners can personalize plans with add-on features and see pricing upfront. The platform also provides a client portal, telehealth session access, and therapy-seeker resources for clients.

Q. What are the benefits of using SimplePractice?

Client Portal: Send paperless intake forms, collect secure payments, and send secure messages, all in one place.

Streamlined documentation: Use the template library or create a custom page to make the note-taking process simple, easy, and quick. Additionally, operators can use Wiley Treatment planners for free for a limited time.

Mobile app: Download the top-rated iOS or Android app to run the practice from anywhere. The mobile app lets teams take notes, schedule appointments, and collect payments, all from your phone.

Integrated insurance filing: Stop spending hours on the phone with insurance companies. With SimplePractice managers can file and track claims right from the account.

Appointment reminders: Reduce no-shows in the practice with free voice, text, or email reminders. Additionally, teams can personalize each reminder for individual clients.

Online appointment requests: Give clients the flexibility needed with the online appointment requests feature. Clients can request the desired appointment, and then teams can approve or deny every request.

Integrated telehealth: Run the practice from anywhere with the fully integrated, HIPAA-compliant Telehealth platform.

Q. What languages does SimplePractice support?

SimplePractice supports the following languages:
English

Q. Does SimplePractice support mobile devices?

SimplePractice supports the following devices:
Android, iPad, iPhone

Q. Does SimplePractice offer an API?

No, SimplePractice does not have an API available.

Q. What level of support does SimplePractice offer?

SimplePractice offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base