iSolved Reviews

iSolved Reviews

iSolved

Workforce Management

3.53/5 (15 reviews)

Tina Trump

Love, Love Love

07/03/2017

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
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Chris Daniels

Slow System Performance and Customer Service

15/02/2017

We have been using this system for almost 3 years. The performance of the system when we process our payroll is horrible. Today, we have not been able to get our payroll processed due to the system crashing and hanging up. Customer service does not seem to be as concerned with our problems as we are. It's hard to even get them to respond to requests for support, without getting nasty.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Coltan Bohman

Extremely Rigid System

11/01/2017

iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month. Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that. HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering iSolved

I am sure this would be a great system for whatever it was originally created, however, it does not work for health care

Source: Software Advice
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Rhonda Ostwald

Upgraded to iSolved Great switch

05/01/2017

Our company changed Payroll software to iSolved--love the flexibility for individuals to make changes as needed rather than asking HR to input everything e.g increase extra tax through the year. It is easy to maneuver through the platform and input what is needed. There are features not yet explored by our company and I'm anxious for more to be rolled out to us. Rated Customer Support and Value for Money 4 stars as I haven't had interactions with Customer Support and am unsure what the cost is to our company so unable to judge any higher.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
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Jenessa Everett

Terrible product with terrible protocols

30/12/2016

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed! The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!! Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time. When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours! Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient. I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
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Phillip S.

Good not Great

13/12/2016

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering iSolved

It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.

Source: Software Advice
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Damasia Ferra

Time saver

29/10/2016

This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
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Tessa Johns

Liked it at first

14/09/2016

Pros

Pretty inexpensive, but other than that, I haven't been too happy with it

Cons

Not user friendly at all, very difficult for the employees and they became frustrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

5/10

Recommendations to others considering iSolved

Do not recommend if you have employees that are not tech savvy.

Source: Software Advice
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Amy  Couts

HRIS Review of Infinisource

14/09/2016

Pros

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Cons

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

8/10

Recommendations to others considering iSolved

The value for this product is phenomenal. In other words, what I'm getting for what I pay is above and beyond any product I've looked at. I have found that there is no "perfect" product out there, that has absolutely everything I want, and the way I want it, so why pay thousands of dollars for something I'm not 100% happy with, when I can pay hundreds for something I'm VERY satisfied with. What makes this product all that more valuable is the customer service team. Instead of them asking me to do everything, and pushing back, they have gone above and beyond to not only help me understand the product better, but also will help me out in a pinch in actually getting things done. For me, and what I'm looking for in an HRIS/HRMS, it is WELL worth both the set up fees, and ongoing fees. It makes sense to me, AND they don't come back and nickel and dime me to death, adding on costs for either reports, or processing something, at a later date. HOPEFULLY that doesn't change!!

Source: Software Advice
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Anonymous
Senior Design Manager (Wine and Spirits company, 51-200 employees)
Verified Reviewer

so secure it trips over itself!

02/06/2016

Using as an HR portal for time and employee management of all of the HR information. The functions it poses work, and as a way of securing my info, it is good i suppose, but as a daily portal it is useless.

Pros

Well presented and EXTREMELY, ANNOYINGLY secure.

Cons

This software requires SO much authentication that you basically can't get anything done. Every time I use it - even though I know my password and all of my authentication answers - I still have to go through fifteen minutes of authentication process involving TWO e-mails with authentication numbers, first to approve a password reset because it's been a few days, then to approve the computer I am on because... well.. because it's been a few days! Then the e-mail algorithm required is so complex and requires changing so often that everyone at my company has to write theirs down to remember it... where is the security in that?

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
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John Tippetts

Payroll service review

13/04/2015

Payroll service review

Pros

Ease of use, fairly straight forward on-line interface and variety of services options.

Cons

They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering iSolved

It really depends on your specific company needsäóîbut decide if you want a "personal company representative" or if a team of service agents will work for you.

Source: Software Advice
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Jordan Kerr

Powerful and Robust Payroll Software and Service

26/02/2015

Pros

I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.

Cons

I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering iSolved

I highly recommend you take the time to walk through several demos to see how their software works. The system is built to handle some robust needs, and it can be overwhelming if you don't understand the purpose of different modules. The staff are helpful and knowledgeable with what they are doing.

Source: Software Advice
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Paula Thaler

ESO review

23/02/2015

Pros

I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.

Cons

I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering iSolved

iSolved is much better than ADP or others, as there is a system employees can log into to see all payments. If they are set up for direct deposit, you don't have to print a stub. It saves paper and money.

Source: Software Advice
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Troy Holliday

iSolved Review

16/12/2014

Pros

It was very easy to train over 90 employees on this program, as it was very user-friendly and easy to understand.

Cons

I dislike the unknown support of this product. We have had a great implementation team. We are at the point to transition over to regular tech support, which we have not had to use yet, but have heard it's not as good as the implementation team.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering iSolved

Try demos of other software to compare. This was by far the easiest to work through, even with our complex situation.

Source: Software Advice
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Laura Carter

A great tool for my HR Department of One!

05/06/2014

Pros

The Employee Self-Serve portal is so helpful to me as the the single support staff for HR. It allows employees to update their records as well as obtain any HR or corporate documents electronically.

Cons

It has taken longer than expected to implement the timecard and payroll integration. This was due primarily to the fact that our company had so many variables in the time reporting feature.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering iSolved

The implementation specialists (SMEs) for this product have been outstanding. These are the individuals that need to ensure that the features you require are available, not the sales rep.

Source: Software Advice
Helpful?   Yes   No
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