App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

UKG Pro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HR, Payroll, Talent, and Workforce Management
Table of Contents



Is this product right for your business?
Find out with a
UKG Pro - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
UKG Pro overview
What is UKG Pro?
UKG Pro is a payroll solution with key features that include direct deposit, payroll management, and more.
Key benefits of using UKG Pro
• Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.<br/>• Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps. Through UKG Wallet, Pro also supports timely earned wage access and financial wellbeing support for employees.<br/>• Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.<br/>• Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle.<br/>• Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.<br/>• Employee Feedback: Keep a pulse on how your people feel about your organization, help them feel they influence organizational strategy so they’re invested in their work, and leverage AI through Employee Voice to analyze sentiment and accurately understand the emotions behind employee responses.<br/>• Community Building: Give your people a platform to connect with peers, manage employee resource groups (ERGs), and deliver career and mentorship advice through UKG Talk<br/>• Time, Attendance, and Scheduling: UKG Pro Workforce Management is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry, comprehensive, personalized scheduling options, and flexible time off and accrual rules. This solution is best suited for a large enterprise organization.<br/>• Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.<br/>• Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.<br/>• Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.<br/>• Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.<br/>• Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.<br/>• Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.
Who uses UKG Pro?
Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (10% of reviewers), Financial Services (4%), and Education Management (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (62% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons



Compensation
Profiles
Navigation
Menus
Reliability
Responsiveness
UKG Pro’s user interface
UKG Pro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.1
Customer support
4.0
Reviews sentiment
What do users say about UKG Pro?
Reviewers appreciate UKG Pro for its comprehensive payroll, HR, and timekeeping capabilities, allowing them to manage paychecks, benefits, and employee information in one platform. They find it convenient for tracking time, scheduling, and accessing tax documents, noting that it streamlines many HR processes and supports both employees and managers.
Users report that while UKG Pro offers useful features and strong security, its interface and navigation can be confusing and unintuitive. They experience occasional bugs, slow support responses, and challenges with integration, but say it is generally easy to use once familiar with its layout.
Select to learn more
Who uses UKG Pro?
Based on 692 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
UKG Pro's key features
GetApp's analysis of 61 verified user reviews collected between August 2021 and January 2025 identifies UKG Pro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate UKG Pro's Direct Deposit feature for its reliability and efficiency. They find it easy to set up, including multiple bank accounts, and value the timely and accurate payments. Users report seamless tracking and fast transactions, ensuring employees are paid correctly and on time. They highlight the ease of submitting direct deposit information and the ability to backdate deposits. Some users mention the functionality could improve compared to competitors, but overall, they experience minimal issues with direct deposits. Of the 22 UKG Pro users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.

Wendy D.
Senior Payroll & Internal Audit Analyst
Helen D.
Billing Analyst
Users report that UKG Pro's Payroll Management is flexible and easy to use, allowing for accurate and timely payroll processing. They appreciate the integration with other systems and the ability to manually adjust employee time. Reviewers find the system helpful for tracking payroll, generating detailed reports, and ensuring employees are paid correctly. They mention the ease of entering payroll information and the importance of this capability for business operations. Some users note it can be labor-intensive, but overall, it meets their payroll needs effectively. Of the 25 UKG Pro users who gave detailed accounts of their use of Payroll Management, 92% rated this feature as important or highly important.

See related user reviews

Don G.
EVP/Human Resources
Cheri M.
Sr HRIS Analyst
All UKG Pro features
Features rating:
UKG Pro alternatives
UKG Pro integrations (198)
Integrations rated by users
We looked at 692 user reviews to identify which products are mentioned as UKG Pro integrations and how users feel about them.
Integration rating: 4.0 (2)
“Whenever I’m recruiting new employees, I’m able to view their applications, directly through the portal. ”
Nicholas B.
Sales Manager
Integration rating: 4.0 (2)
“This integration reduces our time in responding to verification requests which are frequent”
Traci S.
Sr. Director, People Operations
Integration rating: 3.0 (2)
“This is our recruiting tool which interfaces hires into the UKG Onboarding Portal.”
Victoria J.
Manager, Payroll & Benefits
Integration rating: 4.0 (1)
“Hiring managers and related aspects are pushed to iCims. Candidates to be hired are pushed from iCims into UKG Onboarding.”
Thomas M.
Director of HRIS
Integration rating: 2.0 (1)
“The integration is critical to us, however, we do not leverage it the way I would like because it needs work. ”
Traci S.
Sr. Director, People Operations
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 1.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
UKG Pro customer support
What do users say about UKG Pro customer support?
Customer support rating:
We analyzed 45 verified user reviews to identify positive and negative aspects of UKG Pro customer support.
A small group of reviewers praise UKG Pro's customer support for being knowledgeable, responsive, and helpful.
A significant portion of users report slow response times and long waits for issue resolution from customer support.
A number of users find customer service inconsistent, with quality depending heavily on the assigned representative.
Frequently reported by users, support is hard to contact, not always available, and communication can be frustrating.
Support options
Training options
To see what individual users say about UKG Pro's customer support, check out the review snippets below.
“The level of service we continue to receive from UKG is what satisfies us most about our relationship with them.”

Don G.
EVP/Human Resources
“Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.”

Leah R.
HR Generalist
“The Customer Service is inconsistent, where the quality in customer service is very dependent on who you get on the other line.”
Brendon H.
Talent Management Specialist
UKG Pro FAQs
UKG Pro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is UKG Pro used for?
UKG Pro Human Capital Management software delivers a comprehensive suite of tools that extends beyond managing routine tasks to creating meaningful work experiences. The platform integrates HR, payroll, and workforce management functions in one seamless system, powered by people-first AI that generates actionable insights. This connected approach simplifies complex operations, aligns workforce strategy with business objectives, and builds organizational trust that drives retention, engagement, and sustainable success. The system manages all personnel data in a secure environment while maintaining global workforce connectivity through consistent information sharing. Core functionalities include automated HR service delivery, talent management tools for development and retention, precise time tracking with consistent rule application, intelligent scheduling that ensures appropriate shift coverage, and strategic workforce planning capabilities that forecast labor demands and identify future needs. Additional features encompass compliance automation, customizable analytics, communication tools that foster belonging, and a Great Place To Work Hub that transforms HR data into opportunities for strengthening workplace trust.
Q. What languages does UKG Pro support?
UKG Pro supports the following languages:
Danish, English, French, German, Italian, Portuguese, Spanish, Swedish
Q. Does UKG Pro support mobile devices?
UKG Pro supports the following devices:
Android, iPhone
Q. Does UKG Pro offer an API?
Yes, UKG Pro has an API available for use.
Q. What other apps does UKG Pro integrate with?
UKG Pro integrates with the following applications:
PingFederate, Achievers, Indeed for Employers, iCIMS Hire, Jobvite, Appcast, PayScale Suite, Crew, Asurint, Outmatch, Microsoft Viva Engage, NetSuite, Speakap, Intelligent Data Management Cloud, Twitter/X, Schoox, OneLogin, ManageEngine ADManager Plus, Okta, PeopleFluent, Slack, Sterling, IntelliCorp, LinkedIn for Business, PlanSource, HireRight, Equifax, ClearCompany Learning, Greenhouse, Orange Tree, Beekeeper, Infor Learning Management System (LMS), GoodHire, Predictive Index, Veritable Screening
Q. What level of support does UKG Pro offer?
UKG Pro offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat




























