When I Work Reviews

Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.

I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.

Hey Bob! Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day! Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier. Have a wonderful day. :)

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Hi Erin - Thank you so much for taking the time to give us such a lovely review! I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well! We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks so much for this lovely review! Kindly, Adrianne

I felt it had good features in the beginning

When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.

Hi Deb, We appreciate the detailed review. I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app. I am very sorry for the impact any issues have caused to your workflow. The support offered through chat and email ensures that we can address the situation in a timely manner. I appreciate your feedback on this experience. We are always looking for ways to improve. Best, Vicki

Employees find it easy to use. Admin uses it daily

Workchat is often faulty. Our manager (Android user) is so frustrated and has contacted support over 10 times.

Hi there, Thank you for taking the time to review the When I Work app. We are pleased to hear that your employees and Admin find the app easy to use. Regarding the WorkChat feature, we appreciate your feedback and continue to work on refining this feature, as well as others. Please don't hesitate to reach out to our Care Team each time you are noticing issues so that we can continue to document and troubleshoot with you. Please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ if there are any other questions or concerns we can address for you. Thank you, Sarah

I love using When I Work to schedule and manage my employees. It's so easy to use and has great features like the ability to communicate with my employees and see who is available to work at a glance. I also appreciate that I can easily adjust schedules as needed. It's definitely a great tool for managing my team!

The only downside to When I Work is that the mobile app can sometimes be slow to load. I've also had a few issues with the notifications not coming through as quickly as I'd like. Other than that, it's a great scheduling and management tool.

Hi Alan, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds WorkChat impactful as a communication method and the app is easy to use to help provide visibility into coverage while scheduling. If you're noticing persistent loading issues or notification delays, our team would be happy to look into this! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again for your review!

It is easy to keep track on all employees. It is also very easy to see who is on the schedule for the week and fix times if needed.

We turned off the mobile access to be sure that everyone was being accurate and honest.

Hey Samantha, Thanks for taking the time to provide awesome feedback on how When I Work has helped you and your team! Please don't hesitate to reach out with any questions by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/, we are always happy to help! Best, Jeremy

I love that I can create multiple schedule templates and positions. Also, LOVE the "drop shift" feature for our employees. This feature has made managing this for my managers much easier.

I wish there were more specific reports I could pull for payroll.

Hi Heather, Thanks for your time in sharing this feedback with us, it is greatly appreciated! We're thrilled to hear that your workplace finds the schedule templates, positions, and 'drop shift' features are impactful, especially for your managers! We'd love to connect further regarding reports for payroll. Please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We'd be happy to assist! Thanks again for your review! Best, Farrah

I love the ease of use. When I work is the whole package for what we needed it to do. The app does what it needs to by allowing the employees to do everything they could do on desktop. This makes them much more willing to use it and use the functions correctly.

So far we have not found something we don't like.

Hi Joel! Thanks for such a fantastic review! I'm glad to hear that you're finding it's saving time and reducing stress for things like time off requests! Best, Terra

I like the scheduling feature the most followed by the timesheets and time tracker

the mobile app is not as good as it could or should be.

Hi David, Shab here from When I Work. Thank you for taking the time to write us a review today. If there's anything we can help with, we would love to assist! Please submit a ticket to our Customer Care team (https://help.wheniwork.com/submit-a-ticket/) and it would be our pleasure to assist you. Have a wonderful day! Warmly, Shab

I love that the schedule is all in one place and easy to access

I would like to use like a group chat option

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

Hi Krissy, Thanks so much for taking the time to share this feedback with us! We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do. Please let us know if any questions come up, we're always happy to help. Warmly, Chelo

This is a very straight forward software that focuses on online scheduling. It’s very easy to use. It’s very responsive, and fast. IM feature is very good. Great for communication between staff.

The cost is quite expensive, as it’s calculated based on number of active employee per month vs a flat fee, so the bigger the company, the more it costs. We have almost 150 employees in total, so it was not the best option for us to use.

Hi there, Thank you for taking the time to leave this review and share your feedback with us. We're happy to hear that you were finding the app easy to use and navigate! We strive to provide the very best value through continued product enhancements and outstanding service. I'm sorry to hear that When I Work did not best meet your business needs. Should your needs change in the future, we'll be happy to help! Warmly, Chelo

When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity"...

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No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.

When I Work is a great product that our company loves to use. We love how easy it is to create a schedule and assign employees, and all of the features are very easy to work with and aesthetically pleasing. We also like the ability to keep a detailed database of employees in the system. Their customer service team has been very friendly and are always there to answer our questions in detail. It is also a great platform for time tracking and exporting time sheets every week to send to payroll. Overall, it's the best platform we could have found to help us do what we need to do every day.

A couple features we wish they had: - The option to create a preferred list in our employee database (A-list, B-list, C-List, Do Not Call List, etc) - The option to be able to look at all events at once on the Time Tracker for the day (right now you can only look at one event at a time, which is hard when we have multiple events and sometimes forget which ones are happening in a day) - To have a...

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Hi Jonathan - Thank you so much for such a wonderful and thorough review! We're so happy to hear that you're loving the features we currently offer! I love the suggestions you've shared as well. We are always interested in hearing about your experience with our product and how we could improve. Again, thank you for your kind word and fabulous review! Best, Adrianne

When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux.

The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work.

Hi Amy! Thank you so much for the kind words! We're glad the app has been a good solution for you and your team. If you ever have any questions, please reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help!

used on phones. multiple site capability. we started with one location with the knowledge that as we gained locations this system could grow with us with out having to buy into a large expensive system before we were ready.

the workchat function is still in need of some attention. deleting old chats isn't obvious. Sometimes when writing longer texts the system will stop displaying the text being written after about 200 characters, then the whole text will be displayed when sent. can't edit or delete a posted text. posting pictures can be confusing although they do post. the chat is about 75% there just needs a little buffing up, this is a pretty big part of our administration as to a great degree we manage from offsite.

Hi there, Raagavy here from the Care Team at When I Work. Thank you for this review and feedback. Please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ to troubleshoot your Workcht functions if you are still experiencing this. Take care, Raagavy

It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.

There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.

Hi Laurie, Thank you for taking the time to leave us such a thoughtful review. I'm glad to hear that our multiple schedules and job sites features were helpful for you as your scheduled your staff. I'm sorry to hear that you ended up choosing to go with another software; we are always looking for ways to improve When I Work, so I really appreciate your feedback about allowing employees to decline shifts, rather than just confirming them. Thank you again for taking the time to give us this feedback, Laurie! All the best, Briana

The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message...

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The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.

Hi there Pam! Thanks for the great review! We are so happy to hear that you find so much value in When I Work! In addition, we do have a way to block off days that you don't want your users to request off. You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'. Here is a guide that walks you through that: http://bit.ly/2nzroHJ Feel free to reach out to us at support@wheniwork.com with any questions :) Sincerely, Kara -When I Work Team

The ability to post open shifts as revolutionized our ability to communicate with and mobilize our on call staff. By posting an open shift On Call and float staff see the shift right away and are able to pick up shifts that fit with their schedules. The ease of posting open shifts has drastically decreased the time spent trying to find staff to fill gaps in schedules. With over 150 employees and 44 locations we are able to post the addresses of each location that allow staff to pull up a map to the site.

At this time the product is serving us very well. When I Work continues to add new features and provides detailed descriptions and instructions to these features.

Hi Amanda, Thank you so much for this detailed and thoughtful review! We love hearing about some of your favorite features and how your team utilizes OpenShifts and new features as they become available!

This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature. The online based platform is great and the app is the perfect way to post the schedule...

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The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.

Hi there Lisa, Thank you for leaving us a review! We are so happy to hear that you and your team finds value in When I Work! If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at support@wheniwork.com. Our team will help get the issues you are experiencing resolved. Thanks again for the review! Hope you have a great day! Sincerely, Kara -When I Work Team

The monthly view give me the opportunity to see all scheduled shows and the assigned performer for each. So when customer calls with a specific data and time, I can easily confirm the opening and assign a performer to the show.

The ability to schedule repeating monthly/weekly events. While "every week" is ok, it does not allow for more complex calendaring such: as every 3rd Wednesday in every month, or every other Monday through out the year. This was a feature in the ORIGINAL WIW from 18+ months ago. There was a small ICON (an elliptical arrow icon) in the "TIME" dialogue box. When clicked it would allow for such complex scheduling ... PLEASE BRING IT BACK!!

Hi Sam, Thanks for such a fantastic review! It's great to hear that your scheduling has been made more efficient through the use of OpenShifts. Thanks also for your feedback in regards to repeating shifts, we're always looking for ways to make When I Work more useful for our users. Best, Terra

The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding. We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.

We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.

Hi there Timothy, Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier. I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly. In the meantime, we do have a way to turn on 'Manager...

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Attractive user interface. Easy to set up and add new shifts and move shifts around. Responsive support.

No ability to track actual sales vs budgeted without exporting to a spreadsheet. LImited access for supervisors to labour budget.

Hi Michael, Thanks so much for the feedback. This is very helpful. You're right about our approach to features. We hold back and focus on the features we can make the very best. We'd rather do 10 things great, than 100 things mediocre. That said, I think I can help in regards to your questions about LABOR BUDGETING. We have a "mode" that you can turn on that will allow you to see labor budget...

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it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone

It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.

Hi Taylor, Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it! We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature! Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist. Thanks again for taking the time to provide feedback. Have a great rest of your day! Best, Katie

This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published.

When I Work is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues.

Hello Sarah, Thanks for the review! That is awesome to hear When I Work was a game changer for your team and that you are enjoying the ease of creating shifts and the time off and communication features too. I appreciate your honesty about the software updates. We want to make sure we are meeting your needs so if you have any suggestions about how we can make the update process better for you and your team or if are any issues you would like us to look into, please contact us at support@wheniwork.com. We appreciate your feedback and are happy to help! Sincerely, Cara - When I Work Team