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Dialpad
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud communications system for enterprise businesses
Table of Contents
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Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Dialpad overview
Based on 562 verified user reviews
What is Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).
What do users say about Dialpad pricing?
Reviewers appreciate that Dialpad offers many features within standard pricing and they indicate the service is cost-effective. However, some users report hidden fees and surcharges, and they feel costs can escalate with advanced features or more users.
Starting price
per month
Pros & Cons
Call Management
Phone and Desktop Integration
Call Recording
Customer Support
Conference Calls
Call Routing
Dialpad’s user interface
Dialpad pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is VoIP (35% of reviewers).
Select to learn more
Who uses Dialpad?
Based on 562 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad awards
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
Ringover
Starting from
No pricing info
800.com
Starting from
No pricing info
Nextiva
Starting from
No pricing info
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
Of 68 reviews that provide robust commentary on Dialpad's price and value, 57% mention it in a positive light.
Reviewers appreciate that Dialpad includes a wide range of features—such as departments, user groups, messaging, and integrations—within its standard pricing tiers, without charging extra for many functionalities that competitors often treat as add-ons. They indicate that the service is cost-effective, especially for small businesses and virtual environments, and that the overall pricing is more affordable compared to previous providers. Users say the absence of upgrade costs and the regular addition of new features without price increases add to the value. Some reviewers find the free trial or free plan useful for initial adoption, and they note that customer service is responsive when billing issues arise. However, some users report frustration with hidden fees, taxes, and surcharges that are not clearly disclosed upfront, making the actual cost higher than expected. They feel that certain advanced features or hardware compatibility require moving to more expensive plans, and that costs can escalate quickly as the number of users or extensions grows. Some reviewers mention that the advertised pricing can be misleading, with additional charges for toll-free numbers and conference lines, and that understanding the final bill can be challenging.
, and
To see what individual users think of Dialpad's cost and value, check out the review excerpts below.
Steven G.
President
Robert B.
CEO
Dialpad integrations (80)
Integrations rated by users
We looked at 562 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 1.0 (1)
“It logged phone calls but only the duration of the call which was useless to have. We really wanted Clio to log the transcriptions but we never got that. Also on one occasion we noticed a phone call that clearly had a matter it should have been synced but it wasn't. ”
Joshua F.
Law Clerk
Integration rating: 4.9 (7)
Integration rating: 5.0 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
Dialpad support options
Typical customers
Platforms supported
Support options
Training options
Dialpad FAQs
Dialpad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Dialpad used for?
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity. The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Q. What are the benefits of using Dialpad?
• Cloud-based phone system with AI that takes notes, delivers insights, and helps teams stay productive.
• All-in-one customer communications platform with AI to connect with customers and coach teams.
• Automates playbooks, provides in-call coaching, and helps sales teams win deals.
• Integrates with various third-party applications, such as Salesforce, Slack, Microsoft Teams, and more.
Q. What languages does Dialpad support?
Dialpad supports the following languages:
English, French, Japanese
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
Android, iPad, iPhone
Q. Does Dialpad offer an API?
Yes, Dialpad has an API available for use.
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
