Nextiva - 2026 Pricing, Features, Reviews & Alternatives

Reviewers highlight the reliability and clarity of Nextiva's VoIP connection, noting its cost-effectiveness and ease of setup. They report stable connections with minimal dropped calls, which is important for businesses with remote or hybrid work setups. Users appreciate the clear sound quality and the ability to use multiple phones across different locations. They also mention that Nextiva's customer service is helpful in resolving any issues quickly, ensuring seamless communication for their operations. Of the 60 Nextiva users who gave detailed accounts of their use of VoIP Connection, 98% rated this feature as important or highly important.

Reviewers appreciate Nextiva's voice mail capabilities, particularly the voicemail-to-email feature and transcription services. They find it valuable for managing missed calls and ensuring timely follow-ups. Users report that voicemails are easily accessible via email or the app, which helps keep the team informed. Some users mention occasional issues with voicemail notifications on desk phones, but overall, they find the system reliable and easy to use. Of the 113 Nextiva users who gave detailed accounts of their use of Voice Mail, 94% rated this feature as important or highly important.

Reviewers appreciate the high-quality, clear, and reliable voice calls enabled by Nextiva's online voice transmission. They emphasize the importance of call clarity for effective communication with customers and note that Nextiva consistently delivers excellent audio quality. Users report minimal issues with call quality, even during high-demand periods, and value the system's reliability for both domestic and international calls. Of the 52 Nextiva users who gave detailed accounts of their use of Online Voice Transmission, 92% rated this feature as important or highly important.

Reviewers indicate that Nextiva's call routing capabilities significantly enhance their customer support operations. They appreciate the ability to create customized call flow charts and route calls based on business hours and holiday schedules. Users find the system intuitive and easy to manage, with support from Nextiva's customer service when needed. They report that call routing helps reduce wait times and ensures calls are directed to the appropriate agents or departments efficiently. Of the 139 Nextiva users who gave detailed accounts of their use of Call Routing, 88% rated this feature as important or highly important.

Reviewers find Nextiva's mobile access feature extremely valuable for remote work. They appreciate the ability to make and receive business calls from their cell phones, maintaining separation between personal and work numbers. Users report that the mobile app is generally reliable, allowing them to stay connected while on the go. Some mention occasional glitches, but overall, they find the mobile access feature essential for maintaining productivity outside the office. Of the 104 Nextiva users who gave detailed accounts of their use of Mobile Access, 83% rated this feature as important or highly important.