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Ricochet360

Customer relationship management and auto dialer solution

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Table of Contents

Is this product right for your business?

Find out with a

Ricochet360 - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2025

Ricochet360 overview

What is Ricochet360?

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Key benefits of using Ricochet360

Cloud-based phone system offers quick setup and no additional hardware costs, ideal for growing businesses.

Lead management system captures leads in real-time and distributes to agents to maximize conversations.

Marketing automation workflows nurture leads with automated email and SMS campaigns.

Call intercept and skill-based routing optimize call center efficiency.

Spam Guru analyzes likelihood of calls being flagged as spam to maximize valid connections.

Starting price

24per user /
per month

view pricing plans

Alternatives

Ricochet360’s user interface

Ease of use rating:

4.8

(82)

Ricochet360 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(8)

5(73)

What do users say about Ricochet360?

Reviewers feel Ricochet360 is user friendly, highly customizable, and efficient for managing office tasks, though they mention a learning curve and suggest ongoing training for advanced features. They appreciate the helpful support staff and find transitioning to the system straightforward, but some report occasional navigation difficulties and challenges multitasking with other platforms.

Users say Ricochet360’s dialer and lead management tools improve productivity, streamline contact with leads, and simplify tracking. They note customer support is generally responsive and knowledgeable, though a few mention slow responses or limited customization without extra fees. They find the integrated CRM and telephony features valuable for daily operations.

Select to learn more

Who uses Ricochet360?

Based on 82 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Insurance

Financial Services

Marketing and Advertising

Retail

Others

Use cases

Insurance CRM

Lead Management

CRM

Telemarketing

Auto Dialer

Ricochet360's key features

Most critical features, based on insights from Ricochet360 users:

Predictive dialer

4.8

(8)

Automatic call distribution

4.8

(9)

Auto-Dialer

4.4

(7)

Performance management

5.0

(2)

Monitoring

5.0

(2)

Call tracking

4.0

(2)

All Ricochet360 features

Features rating:

4.7

(82)

Data security

5.0

(1)

Document storage

5.0

(1)

Computer telephony integration

5.0

(3)

Gamification

5.0

(1)

Campaign management

4.5

(6)

Caller id

5.0

(4)

Callback scheduling

5.0

(3)

Call transfer

5.0

(1)

Marketing automation

5.0

(1)

Opportunity management

5.0

(2)

Pipeline management

5.0

(5)

Prospecting tools

5.0

(2)

Call routing

5.0

(2)

Reporting & statistics

4.0

(2)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

5.0

(6)

VoIP connection

5.0

(2)

API

5.0

(1)

Task management

5.0

(5)

Source Tracking

5.0

(1)

Search/Filter

5.0

(1)

Data import/export

5.0

(1)

Call center management

5.0

(5)

Call disposition

4.3

(3)

Call list management

3.0

(1)

ROI tracking

5.0

(2)

Call recording

4.6

(16)

Lead management

4.8

(31)

Reporting/Analytics

4.7

(26)

Lead capture

4.9

(20)

Customer database

4.8

(12)

Sales pipeline management

5.0

(14)

Workflow management

4.9

(13)

Contact management

4.6

(30)

Call monitoring

4.8

(12)

Interaction tracking

4.8

(6)

Activity dashboard

4.9

(16)

Call logging

5.0

(6)

Customizable reports

5.0

(2)

Lead qualification

4.5

(2)

Calendar/Reminder system

5.0

(4)

Third-Party integrations

5.0

(1)

Email management

5.0

(1)

Template management

5.0

(2)

Sales activity management

(0)

Call reporting

(0)

Referral tracking

(0)

Queue management

(0)

Call scheduling

5.0

(1)

Progressive dialer

(0)

Call scripting

(0)

Performance metrics

(0)

Outbound call center

(0)

Call tagging

(0)

Multi-Channel marketing

(0)

Sales reports

(0)

Blended call center

(0)

Segmentation

(0)

SMS marketing

(0)

Social marketing

5.0

(1)

Social media integration

(0)

Automatic outbound dialer

(0)

Automated routing

(0)

Territory management

(0)

Text to speech

(0)

Voice mail

(0)

Answering machine detection

(0)

Web-based deployment

(0)

CRM

1.0

(1)

Dashboard

(0)

Conversion tracking

(0)

Data management

(0)

Content management

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email marketing

5.0

(1)

FCC compliance

(0)

Field sales management

(0)

For insurance industry

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Compliance management

(0)

Inbound call center

(0)

Internal chat integration

(0)

IVR

(0)

Keyword tracking

(0)

Channel management

(0)

Lead distribution

(0)

Lead generation

(0)

Caller profiles

(0)

Lead nurturing

(0)

Lead segmentation

5.0

(1)

List management

(0)

Live chat

(0)

Manual dialer

(0)

Call tracking metrics

(0)

Mobile access

5.0

(1)

Multi-Channel communication

3.0

(1)

Ricochet360 awards

Ricochet360 alternatives

Ricochet360

4.8

(82)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.8

Customer Support

4.8

Less Annoying CRM

4.8

(643)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.5

Value for Money

4.9

Customer Support

4.9

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Ricochet360 pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

SHUTTLE

/user

Per month

Features included:

CRM & Phone

CRUISER

/user

Per month

Features included:

CRM, Phone & SMS
Telephony
CRM/LMS
Reporting
Storage
Support

BOOSTER

102

/user

Per month

Features included:

CRM, Phone, Dialer & SMS
SMS (Texting)
Emailing
Marketing Automation

EXPLORER

150

/user

Per month

Features included:

CRM, Phone, Dialer, SMS & Marketing Automation
Integrations

GALAXY

198

/user

Per month

Contact vendor for more details

User opinions about Ricochet360 price and value

Value for money rating:

4.8

(82)

To see what individual users think of Ricochet360's price and value, check out the review snippets below.

“So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects.”

Amanda C.

Sales Team Manager

“For a good success of your business, Ricochet360 is the best solution given the features it provides such as CRM.”

Rachid K.

Sales Executive

Ricochet360 integrations (12)

Integrations rated by users

We looked at 82 user reviews to identify which products are mentioned as Ricochet360 integrations and how users feel about them.

SendGrid

Integration rating: 1.0 (1)

Other top integrations

LinkedIn for Business

Salesforce Marketing Cloud

Drupal

Velocify

Ricochet360 customer support

What do users say about Ricochet360 customer support?

Customer support rating:

4.8

We analyzed 22 verified user reviews to identify positive and negative aspects of Ricochet360 customer support.

Widespread user sentiment highlights knowledgeable, patient, and friendly support staff who guide users through setup and troubleshooting.

A significant portion of users appreciate the support team's quick availability and willingness to answer questions at any stage.

Support options

Email/help desk

Phone support

Faqs/forum

Knowledge base

Chat

24/7 (live rep)

Training options

In person

Webinars

Documentation

Live online

Videos

To see what individual users say about Ricochet360's customer support, check out the review snippets below.

“Took the time to explain & respond to numerous questions and we were able to come up with proactive fixes as a result.”

Donn S.

President

“The support is my favorite part as well as the way the system has our agents reaching out to our prospects.”

Amanda C.

Sales Team Manager

“Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times.”

Rosie S.

Agency Owner

Ricochet360 FAQs

Q. What type of pricing plans does Ricochet360 offer?

Ricochet360 has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription

Q. Who are the typical users of Ricochet360?

Ricochet360 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Ricochet360 support?

Ricochet360 supports the following languages:
English

Q. Does Ricochet360 support mobile devices?

Ricochet360 supports the following devices:
Android, iPad, iPhone

Q. Does Ricochet360 offer an API?

Yes, Ricochet360 has an API available for use.

Q. What other apps does Ricochet360 integrate with?

Ricochet360 integrates with the following applications:
Constant Contact, Drupal, Salesforce Marketing Cloud, Zapier, WordPress, Twitter/X, SendGrid, LinkedIn for Business, Meta for Business, Velocify, Mailchimp, Google Sheets

Q. What level of support does Ricochet360 offer?

Ricochet360 offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)