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TenFold
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Have better customer conversations
Table of Contents
TenFold - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
TenFold overview
What is TenFold?
Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.
• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.
• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
Key benefits of using TenFold
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.
• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
Starting price
Alternatives
with better value for money
Pros & Cons
Notetaking
Assistance
Metrics
Connectivity
Stability
Automation
TenFold’s user interface
TenFold pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about TenFold?
Reviewers indicate TenFold streamlines phone call management, making it easy to identify callers, log calls, and track call metrics in real time. They appreciate its integration with Salesforce, efficient note-taking, and the ability to monitor sales activity and team performance, which helps drive productivity and competition. They find call tracking and logging features useful for organizing customer interactions and follow-ups.
Users report occasional technical issues, such as glitches, lag, and downtime, but say customer support is generally responsive and helpful. Some mention minor frustrations with syncing, pop-up placement, and missed call logs, but feel overall efficiency is improved.
Select to learn more
Who uses TenFold?
Based on 143 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
TenFold's key features
Most critical features, based on insights from TenFold users:
All TenFold features
Features rating:
TenFold alternatives
TenFold
Starting from
No pricing info
Salesforce Sales Cloud
Starting from
25
Per month
InfoFlo
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20
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LiveChat
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24
Per month
TenFold pricing
Value for money rating:
Starting from
No pricing info
User opinions about TenFold price and value
Value for money rating:
To see what individual users think of TenFold's price and value, check out the review snippets below.
Michael D.
Sales Associate
Verified reviewer
Anonymity request
TenFold integrations (13)
Integrations rated by users
We looked at 143 user reviews to identify which products are mentioned as TenFold integrations and how users feel about them.
Integration rating: 3.0 (1)
TenFold customer support
What do users say about TenFold customer support?
Customer support rating:
We analyzed 22 verified user reviews to identify positive and negative aspects of TenFold customer support.
Widespread user sentiment highlights TenFold's customer support as responsive, knowledgeable, and quick to resolve issues.
A small group of reviewers report slow response times and difficulty reaching customer support when needed.
Support options
Training options
To see what individual users say about TenFold's customer support, check out the review snippets below.
“Tenfold's customer service is fantastic. If we're having an issue, there is always someone available to assist.”
Hannah L.
Senior Business Account Manager
“Had a question one day and it was answered within seconds by the chat support team.”
Kevin C.
Business Account Manager
“They have been difficult to contact in customer service and do not frequently update.”
Atul K.
Technical Team Lead
TenFold FAQs
TenFold has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of TenFold?
TenFold has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does TenFold support?
TenFold supports the following languages:
English
Q. Does TenFold support mobile devices?
TenFold supports the following devices:
Android, iPad, iPhone
Q. Does TenFold offer an API?
Yes, TenFold has an API available for use.
Q. What other apps does TenFold integrate with?
TenFold integrates with the following applications:
HubSpot Marketing Hub, Propertybase Salesforce Edition, NetSuite, 3CX, Salesforce Sales Cloud, SugarCRM, Asterisk, Vonage Business Communications, ConnectWise PSA, Keap, Zendesk Suite
Q. What level of support does TenFold offer?
TenFold offers the following support options:
Email/Help Desk, Phone Support, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
