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Top Rated Business Phone Systems Software with Voice Mail in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Voice mail enables businesses to capture missed calls, provide timely responses, and maintain communication continuity. It allows for messages to be forwarded to email, transcribed, and accessed from various devices, ensuring efficient message management. Our reviewers in business phone systems software rated this feature as highly important.

4 Best Business Phone Systems Software with Voice Mail

  • 8x8 Work
  • VoIP.ms
  • RingEX
  • Nextiva - Highest rated for voice mail

See other top Business Phone Systems products with voice mail

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the business phone systems software category. They also needed to have sufficient reviews about voice mail, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for voice mail based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

8x8 Work logo
4.1
(309)

User insights about the voice mail feature

Reviewers appreciate the simplicity and efficiency of 8x8 Work's voice mail system. They highlight the ease of accessing and managing voicemails through the app, including options to receive voicemails via email with attachments. Users find the system reliable and helpful for staying on top of customer inquiries and follow-ups. They also value the customization options and the ability to manage voicemail access for different users. Some users mention occasional issues with call routing and voicemail access, but overall, they are satisfied with the service.
“8x8 voicemail is awesome because you can listen to the voicemail, delete it, mark it as unread, etc. You can also choose to have voicemails emailed to you as an audio file, which is helpful for management purposes. ”
KC

Katie C.

Admin

“VM is super simple to check and manage since you can do it straight from the app without having to work through a vm menu. Managing who has access to a mailbox is super simple as well.”
Verified reviewer profile picture

Jim R.

President

Business Phone Systems key features coverage

8x8 Work offers 5 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.5
Call Routing4.2
Call Center Management4.2
Alerts/Notifications4.5
Call Transfer4.2

Pros and cons based on 309 verified reviews

42% of users rated 8x8 Work 5 out of 5 stars, while 9% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 309 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Versatile office communication

Cross-platform functionality

Cons:

Unreliable phone systems

See pros and cons details

Pricing

Starting price:$24 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

VoIP.ms logo
4.8
(697)

User insights about the voice mail feature

Reviewers appreciate VoIP.ms's voice mail capabilities, especially the ability to receive voicemails via email with attachments and transcriptions. They find this feature useful for managing missed calls and ensuring effective communication. Users report that the system is easy to set up and use, with high-quality recordings and reliable performance. They also value the flexibility of accessing voicemails through various methods, including the web interface and email forwarding. Some users mention the limited web interface for individual access as a drawback.
“I love the functionality of sending Voicemails in MP# via email and automatically deleting the voicemail from the mailbox. In fact, since I'm getting my voicemails via email, I no longer go to my voice mailbox (and I've forgotten my password...) and it thus makes one fewer thing to manage...”
Verified reviewer profile picture

Jeff P.

Senior Associate, Operations

“Voice mail is a necessity when using any telephony service, and VoIP.ms provides the feature flawlessly. The recordings can be accessed through the dashboard, as well as by calling in with an access code. They can also be forwarded to an email address.”
Verified reviewer profile picture

Desa P.

Founder

Business Phone Systems key features coverage

VoIP.ms offers 4 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access
Call Routing4.7
Call Center Management4.6
Alerts/Notifications4.6
Call Transfer4.5

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$0.85 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the voice mail feature

Users report that RingEX's voice mail system is efficient and easy to manage. They value the ability to receive voicemails on multiple platforms, including desktop phones, mobile phones, and email. Reviewers appreciate the transcription feature, which provides a written version of each message for quick reference. They find the system reliable and helpful for managing missed calls and ensuring timely follow-ups. Some users mention difficulties accessing voicemails through the app, but overall, they find the system user-friendly and effective.
“find the voicemail transcription feature to be a reliable and efficient tool. Having a written version of each message eliminates the risk of misinterpreting audio and provides easy accessibility for quick reference within the application.”
AP

Albert P.

Administrator

“We get voice mail in desktop phone, mobile phone and in email so we don't miss a single voice mail.”
Verified reviewer profile picture

Amin L.

Digital Strategist

Business Phone Systems key features coverage

RingEX offers 5 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.4
Call Routing4.4
Call Center Management4.5
Alerts/Notifications4.3
Call Transfer4.4

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the voice mail feature

Reviewers indicate that Nextiva's voice mail capabilities are reliable and easy to manage. They appreciate the voicemail-to-email feature, which includes transcriptions and attachments, making it convenient to stay updated on missed calls. Users find the system easy to set up and access from various devices, including mobile phones and desktops. They also highlight the clarity of the voicemails and the ability to manage multiple voicemail boxes. Some users mention a desire for improved app navigation and easier voicemail clearing.
“We hate to miss a call! The voicemail service at Nextivia makes sure that all v.mails are received we even have the option to have our voice mails sent to our email address and in the app a transcription of the voicemail is even included.”
BO

Barbara O.

Controller

“Our team can't always be available to answer the calls due to the nature of their job. The voicemail system, with the ability to send voicemail to their direct email is such a great feature to have to keep everyone involved and current. ”
EW

Erica W.

Administrator

Business Phone Systems key features coverage

Nextiva offers 4 out of the 5 key features for Business Phone Systems software identified by reviewers:

Mobile Access4.6
Call Routing4.8
Call Center Management4.7
Alerts/Notifications4.7
Call Transfer

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Business Phone Systems Software with Voice Mail in 2026

3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android.

Read more about 3CX

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk is a VoIP phone system built for modern businesses. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized businesses. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America.

Read more about Phone.com

Users also considered
SendMyCall logo

SendMyCall

(0)

The better, faster answer

visit website
SendMyCall is a business phone system for SMBs, which provides features such as advanced call forwarding, automated greetings, voicemail, conference calls, fax, and touchtone menus.

Read more about SendMyCall

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Weave logo

Weave

Category Leaders

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
RingEX logo

RingEX - AI meets trusted communications

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a cloud PBX business phone system, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

Read more about Bitrix24

Users also considered
800.com logo

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Grasshopper logo

Turn the World Into Your Office

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Read more about Grasshopper

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Read more about Ooma Office

Users also considered
XCALLY logo
Category Leaders

Omnichannel contact center management

Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more.

Read more about XCALLY

Users also considered

Key features for Business Phone Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Users highlight mobile access for enabling business communication on the go, ensuring employees stay connected and manage calls efficiently from anywhere. 91% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate call routing for directing calls to appropriate staff, enhancing customer service and ensuring calls reach the right person or department. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers note the importance of call center management for monitoring team performance, managing call flows, and utilizing real-time analytics to improve customer service. 86% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users find alerts and notifications crucial for staying informed about missed calls, voicemails, and messages, ensuring timely responses and efficient communication. 86% of reviewers rated this feature as important or highly important.
  • Call Transfer: Reviewers highlight call transfer for its convenience in directing calls to the appropriate person, facilitating internal communication, and saving time in businesses with multiple departments. 86% of reviewers rated this feature as important or highly important.