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Top Rated Telephony Software with Call Recording in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Call recording improves training and quality assurance, helps resolve disputes, and ensures compliance. It allows reviewing conversations for accuracy, provides valuable insights, and aids in customer support and performance evaluation. Our reviewers in telephony software rated this feature as important.

8 Best Telephony Software with Call Recording

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Aircall logo
4.2
(457)
40
flat rate/per month
visit website
JustCall logo
4.1
(221)
29
per user/per month
visit website
Nextiva logo
4.6
(914)
25
per user/per month
CallHippo logo
4.4
(672)
1
per user/per month
VoIP.ms logo
4.8
(697)
0.85
other/per month
Kixie PowerCall logo
4.7
(293)
Empty state illustration for "No pricing info"

No pricing info

RingEX logo
4.2
(1.2K)
30
per user/per month

See other top Telephony products with call recording

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Telephony software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call recording, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
VoIP Connection4.4
Call Routing4.5

User insights about the call recording feature

Reviewers appreciate Zendesk Suite's call recording for its role in quality assurance, training, and compliance. They find the recordings easy to access and valuable for reviewing customer interactions. Users report clear audio quality and the convenience of having recordings automatically attached to support tickets, though some mention occasional issues with missing logs.
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“One feature of Zendesk I love is how (upon receiving an incoming Support call) it automatically creates a Support Ticket with the audio recording attached for every call. Makes following up and picking up cases where a call left off simple.”
Verified reviewer profile picture

Pat W.

Customer Support Manager

“As a user of Zendesk Suite, the call recording function has a significant impact on my work. This feature allows me to easily record, store, and review all of my call center interactions, providing me with a comprehensive view of my customer interactions.”
Verified reviewer profile picture

Maximiliano B.

Sales

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Aircall logo

Aircall

Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(248)
Key Features
VoIP Connection4.3
Call Routing4.0

User insights about the call recording feature

Users report that Aircall's call recording is highly convenient for customer success and sales teams, integrating well with CRMs like Hubspot and Kustomer. They find it helpful for coaching, quality assurance, and resolving disputes. Reviewers appreciate the good audio quality but mention that searching for recordings could be improved.

See related user reviews

“Call recording is very convenient for both Customer Success and Sales teams. It is critical for coaching. It also helps when following up with customer support requests. Aircall's call recording works very well. It is possible to accelerate the recording, and I hear Aircall will soon release a speech-to-text transcription feature, which we're really looking forward to. ”
LW

Laurène W.

Head of Customer Success

“Call recordings are reliable and of good quality. Searching and locating call recordings inside the AirCall UI could be easier, but is not prohibitive. External development can also be used to tailor collecting and compiling recordings.”
JC

Jared C.

Business Data Analyst

Starting price
40flat rate /
per month
visit website
Pros and Cons based on 457 verified reviews

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
JustCall logo

JustCall

Reviews Sentiment
 
 
 
1-2(23)
3-4(90)
5(108)
Key Features
VoIP Connection4.3
Call Routing4.2

User insights about the call recording feature

Reviewers find JustCall's call recording useful for training, compliance, and documentation. They appreciate the ease of access and clarity of the recordings. However, some users wish for the ability to fast forward through calls and report occasional issues with accessing recordings, which can delay their workflow.

See related user reviews

“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“It was great to be able to listen in. I just wish you could fast forward through calls instead of having to listen to the entire thing.”
PC

Peter C.

Appliance Repair

Starting price
29per user /
per month
visit website
Pros and Cons based on 221 verified reviews

Efficient call management

Responsive customer service

High costs for small businesses

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
VoIP Connection4.7
Call Routing4.8

User insights about the call recording feature

Reviewers appreciate Nextiva's call recording for its ease of use and effectiveness in ensuring call quality and compliance. They find it valuable for training, quality assurance, and reviewing customer interactions. Users report that recordings are easy to locate and review, though some mention the setup process can be cumbersome.

See related user reviews

“The call recording is important for us because we need to verify the quality of every call and we need to check that we are delivering the best customer service in every single call. ”
AM

Andres M.

Operations manager

“Making sure that we can ensure the quality of our calls is extremely valuable. Since our calls are recorded by Nextiva we can feel confident that this is the case. When needed we can go back and listen to calls and know if our team needs to be coached or if perhaps the client is confused about a particular detail. ”
WG

William G.

Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
CallHippo logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(192)
5(432)
Key Features
VoIP Connection4.6
Call Routing4.7

User insights about the call recording feature

Users report that CallHippo's call recording is essential for quality assurance and training. They find it easy to access and download recordings, though some wish for better integration with CRM systems. Reviewers appreciate the automatic recording feature but note that the audio quality could be improved.

See related user reviews

“This is very useful feature as you can download the voice file just after completing the call, furthermore all the calls are being saved over the cloud so you can download the voice files as per your requirement”
HP

Harsh P.

Asst. Manager

“This we use for every call and it is important for us. It has worked well when we are able to make calls but I wish the recording would attach to our CRM record which it does not. I've used some in the past that do. I don't know why they can't get this to attach. I've asked for it and never got an answer. ”
EM

Erica M.

CEO

Starting price
1per user /
per month
Pros and Cons based on 672 verified reviews

Responsive customer assistance

Effective team management tools

Efficient issue resolution

Easy setup process

Complicated refund policy

Confusing and misleading pricing

Inconsistent call service

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
VoIP Connection4.8
Call Routing4.7

User insights about the call recording feature

Reviewers indicate that VoIP.ms's call recording is reliable and useful for quality assurance and training. They appreciate the convenience of accessing recordings via email and the option to transcribe calls. However, some users find the feature less essential and note that it could be easier to use and manage recordings.
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“Call recording is reliable, and the ability to transcribe calls automatically is incredibly helpful as calls become searchable (with the audio attached).”
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Dave W.

CEO

“The convenience of being able to get call recordings via email is super handy”
JJ

Jeff J.

Consultant

Starting price
0.85other /
per month
Pros and Cons based on 697 verified reviews
Verified reviewer profile picture

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Kixie PowerCall logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(38)
5(241)
Key Features
VoIP Connection4.7
Call Routing4.8

User insights about the call recording feature

Reviewers appreciate Kixie PowerCall's call recording feature for its ease of use and seamless integration with CRM systems like Pipedrive. They find it valuable for training, coaching, and quality assurance. Users report that recordings are automatically saved, easy to access, and of high quality, helping them improve scripts and book more appointments.

See related user reviews

“Recording calls is crucial for us - literally legally required. With Kixie, the seamless, reliable, automatic communication and integration with our CRM makes it a perfect tool for us.”
KH

Kyle H.

Outreach Coordinator

“Having the ability to record and listen to calls helps me improve my script and book more appointments ”
RG

Richard G.

President

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 293 verified reviews

Efficient click-to-call functionality

Responsive and helpful team support

Concerns over high costs

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
VoIP Connection4.6
Call Routing4.4

User insights about the call recording feature

Reviewers highlight RingEX's call recording as helpful for performance reviews, training, and quality assurance. They find the recordings easy to access and of good quality. Users appreciate the automatic loading of recordings and the ability to refer back to calls for missed information. However, some mention the process can be slow.

See related user reviews

“Our agency is able to track monitor all calls to make sure everything is running smoothly for the sake of the business to grow. Calls are monitored to ensure that all remote workers like me, are on toes with the company's policies. Call recording also helps me record my conversation with a client for future references. THIS FEATURE KEEPS THE REMOTE TEAM ON TOES!”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“I actually really like how this is set up. After a meeting/call is wrapped up, the recording automatically starts loading. I had to put my laptop to sleep immediately after a meeting, so I feared that the recording would not load. As soon as I got back on the app, the recording continued loading where it left off. ”
CD

Carolyn D.

Project Manager

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Other Top Rated Telephony Software with Call Recording in 2026

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers appreciate the ability to make high-quality calls over the internet, with features like WiFi calling, cost savings, and flexible usage across multiple locations. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users value intelligent call distribution, which efficiently directs calls to the appropriate agents or departments, reducing wait times and improving customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers highlight the importance of supervising calls to enhance customer service, with features like live monitoring, call flagging, and coaching tools. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find the voice mail feature essential for capturing missed calls, with options for email notifications, message transcription, and easy access. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize real-time monitoring, performance tracking, and flexible call handling, all of which improve customer service and operational efficiency. 85% of reviewers rated this feature as important or highly important.