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Top Rated Unified Communications Software with Chat/Messaging in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Chat and messaging enable quick internal communication, easy sharing of information, and efficient collaboration across teams and timezones. They also support customer interactions and provide a centralized communication platform for both business and personal use. Our reviewers in unified communications software rated this feature as highly important.

5 Best Unified Communications Software with Chat/Messaging

Product
User rating
Starting price
Slack logo
4.7
(23.9K)
8.75
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Zoom Workplace logo
4.6
(14.4K)
14.99
per user/per month
visit website
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
Microsoft Teams logo
4.5
(10.8K)
4
per user/per month
learn more

See other top Unified Communications products with chat/messaging

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Unified Communications software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for chat/messaging, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(174)
3-4(6,583)
5(17,230)
Key Features
Mobile Access4.7
Alerts/Notifications4.6

User insights about the chat/messaging feature

Reviewers appreciate Slack's chat/messaging capabilities for their immediacy and effectiveness, similar to face-to-face communication. They find it easy to use, with features like emojis, gifs, and thread responses enhancing the experience. Users report that it supports both individual and group chats, integrates well with other tools, and is crucial for remote team communication. Some note occasional message lag or loss.
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“The instant messaging facility helped a lot with instant notifications enabling users to get the critical update to the right person immediately. Slack gives instant notifications to the tagged person which makes the user define the particular user. Unlike other platforms where it notifies all. There are several but slack stood among them.”
Verified reviewer profile picture

Mohan K.

Data Analyst

“We can instantly chat with everyone within our workspace. We can send a message make a quick video call or simply use the huddle feature to connect with coworkers. This is extremely helpful when we need an update or opinion on certain tasks. This feature helps save time to a great extent ”
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Yashika A.

Analyst

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 23,987 verified reviews
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Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(492)
5(1,247)
Key Features
Mobile Access4.5
Alerts/Notifications4.5

User insights about the chat/messaging feature

Users find LiveAgent's chat/messaging feature simple, efficient, and crucial for real-time customer support. They appreciate its ease of use, fast response times, and the ability to control chat interactions. Reviewers highlight the feature's modern look and seamless deployment, making it an essential tool for resolving customer queries quickly and effectively.
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“You are in control of every chat, you can withhold the chat, you can also send quicker more efficient messages with no delays such as those associated with email communication.”
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Kagisho M.

consultant

“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,746 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zoom Workplace logo

Zoom Workplace

Reviews Sentiment
 
 
 
1-2(85)
3-4(4,445)
5(9,941)
Key Features
Mobile Access4.6
Alerts/Notifications4.5

User insights about the chat/messaging feature

Reviewers appreciate Zoom Workplace's chat/messaging feature for its non-intrusive communication during meetings. They find it easy to use for private or group messages, sharing links, and asking questions without interrupting speakers. Users highlight its efficiency and convenience, though some suggest improvements for chat visibility and additional features like emojis.
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“What I really like about the Chat and Messaging features is that it provides an non intrusive way to ask questions, share link to a resource page during trainings, and even provides a way for participants to discuss ideas among themselves without interrupting the person currently speaking. This is quite an smart feature which is also built into zoom”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

“There's a feature on Chat that I can send private message to anyone and it's really helpful because sometimes during meeting I really want to talk privately with one of my workmates.”
CF

Clarissa F.

Content Moderator

Starting price
14.99per user /
per month
visit website
Pros and Cons based on 14,471 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,247)
5(4,011)
Key Features
Mobile Access4.4
Alerts/Notifications4.4

User insights about the chat/messaging feature

Reviewers indicate that Webex Suite's chat/messaging feature is useful for quick, non-disruptive communication during meetings. They appreciate the ability to send messages to individuals or groups, and find it easy to use even on low bandwidth. Users note that while the feature is simple, it effectively supports collaboration and information sharing without interrupting presentations.

See related user reviews

“Chat/Messaging has been fluid with Webex providing users to message without disturbing the whole session. It has been set aside on the right and can be hidden from the app interface to avoid any distractions. Important messages can give alert to the admin if important and critical messages are to be read.”
SA

Shamshad A.

Delivery Driver

“This is useful as 2 participants can chat while viewing the main speaker/ presenter. Also allows for questions without disrupting the presentation.”
MG

Mark G.

RN

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,390 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,343)
5(6,289)
Key Features
Mobile Access4.4
Alerts/Notifications4.3

User insights about the chat/messaging feature

Users report that Microsoft Teams' chat/messaging feature is essential for quick, real-time communication and collaboration. They appreciate its ease of use, instant notifications, and integration with other tools. Reviewers highlight the ability to share files, use emojis, and maintain message history, though some mention occasional issues with document sharing and chat search functionality.
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“We as messaging members of various teams all day and this platform allows us to easily do so with members across the entire national organization with ease. ”
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Benjamin S.

Manager Network Performance Analysis

“This is a primary feature of Teams because I used this ever day at work to talk to others in real time and also leave them messages. This improves my productivity by a significant amount.”
DM

Dhaval M.

Associate Electrical Engineer

Starting price
4per user /
per month
learn more
Pros and Cons based on 10,831 verified reviews
Verified reviewer profile picture

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Other Top Rated Unified Communications Software with Chat/Messaging in 2026

Slack logo

Slack

Category Leaders

A single place for team communication and workflows

visit website
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Cytracom logo

Cytracom

Business phone and messaging system.

visit website
Beautiful, easy-to-use, voice and messaging platform perfect for businesses of all sizes. Built on cloud-based technology, Cytracom delivers fully managed and hosted communications across any device. Perfect for the office, home office, or any work location. Enable productivity and collaboration.

Read more about Cytracom

Users also considered
Zenzap logo

Zenzap

Finally, work chat done right.

visit website
Zenzap is an intuitive work chat app built for team communication. It provides an easy-to-use chat experience that keeps teams connected and organized, while keeping business data secure and compliant. Finally, work chat done right.

Read more about Zenzap

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Akkadian Provisioning Manager logo

Akkadian Provisioning Manager

(0)

Automation engine for Cisco UC

visit website
Akkadian Provisioning Manager is a turnkey, automation platform designed to help medium to large enterprises streamline and manage Cisco unified communication administration through automation of provisioning, compliance, reporting, & other processes across multiple clusters, servers & applications.

Read more about Akkadian Provisioning Manager

Users also considered
Dialpad logo

Dialpad

Category Leaders

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
CTM logo

CTM

Cloud-based call tracking and contact center solution

visit website
CTM is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Read more about CTM

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Read more about 3CX

Users also considered
Ringover logo

Ringover

Category Leaders

100% cloud phone for startups and SMEs

visit website
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound phone communications. Key features of our managed VoIP services include team collaboration, call queue management, conference calling, voicemail, number porting, reporting, and more!

Read more about Intulse

Users also considered
ClickSend logo

ClickSend

Cloud-based solution for handling business communication

visit website
ClickSend is designed to help businesses send and receive SMS, MMS, voice, direct mail, and more within a single communication platform. Whether it is an SMS blast via the dashboards or automated texts via API, it lets users choose a global SMS gateway and get access to a full communications suite.

Read more about ClickSend

Users also considered
Trillian logo

Trillian

Modern and secure messaging for business and healthcare

visit website
Trillian is a cloud-based solution designed to help businesses in the healthcare sector manage processes for instant messaging to improve internal communication. Trillian lets users manage group chats, sorted by teams or department, & share information about patient status, staff rotations, & more.

Read more about Trillian

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

learn more
AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

learn more
Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Read more about Workplace from Meta

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
RingEX logo

RingEX - AI meets trusted communications

learn more
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

learn more
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
Livestorm logo
Category Leaders

Engage your audience with better video communication

learn more
Livestorm enables powerful, yet pain-free video engagements at scale. Our end-to-end video engagement platform requires no downloads, facilitates easy collaboration while capturing actionable insights—all in one place.

Read more about Livestorm

Users also considered
Bitrix24 logo

Your ultimate workspace

learn more
Bitrix24 #1 FREE unified communications platform used by 12 million companies.

Read more about Bitrix24

Users also considered

Key features for Unified Communications software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers appreciate the flexibility and convenience of mobile access, allowing business calls and communications to be managed effectively from anywhere. 95% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users highlight the importance of customizable, real-time alerts and notifications for staying informed about meetings, messages, and critical events. 94% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the ability to assign specific permissions and control access to information, enhancing collaboration and security within teams. 92% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for presentations, meetings, and remote support, enabling effective communication and engagement during video conferences. 92% of reviewers rated this feature as important or highly important.
  • File Sharing: Users appreciate the ease of sharing and collaborating on documents within the same platform, which streamlines project management and information exchange. 86% of reviewers rated this feature as important or highly important.