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Top Rated Unified Communications Software with Surveys & Feedback in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Surveys and feedback enable insights into user experiences and opinions, facilitating improvements and fostering better communication. They provide a centralized way to gather input from employees, enhancing overall performance and decision-making. Our reviewers in unified communications software rated this feature as highly important.

3 Best Unified Communications Software with Surveys & Feedback

  • Webex Suite - Highest rated for surveys & feedback
  • Slack
  • Microsoft Teams

See other top Unified Communications products with surveys & feedback

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the unified communications software category. They also needed to have sufficient reviews about surveys & feedback, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for surveys & feedback based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Webex Suite logo
4.4
(7.3K)
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User insights about the surveys & feedback feature

Reviewers appreciate that Webex Suite's surveys and feedback capabilities are integral to the product, promoting service improvement and user experience enhancement. They highlight the ease of providing feedback during and after meetings, with tools like Q&A, surveys, and SLIDO games. Users value the immediate feedback on agenda items and the ability to integrate with other tools like MIRO. However, some users mention not using this feature frequently, but acknowledge its importance for product development and meeting structure improvement.
“Webex Meeting and Webex Events have tools to collect feedback from users during the meeting: (Q&A), surveys, SLIDO games; and at the end of the meeting with post-event surveys. In addition, it is possible to integrate hundreds of other tools such as MIRO”
Verified reviewer profile picture

Felipe R.

AM Sales

“I love that we can provide feedback within the application while we are in a webex meeting. That makes it easy to use ”
FD

Felicia D.

Insurance producer

Unified Communications key features coverage

Webex Suite offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.4
Alerts/Notifications4.4
Access Controls/Permissions4.4
Screen Sharing4.5
Chat/Messaging4.6
File Sharing4.2

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the surveys & feedback feature

Reviewers indicate that Slack's surveys and feedback capabilities are easy to set up and use, allowing for quick polls and efficient data accumulation. They find the ability to gather feedback valuable, although some users mention that they do not frequently use this aspect of Slack. Users report that feedback can be shared easily, but some feel that third-party apps are necessary for more advanced survey functionalities. Overall, users appreciate the organization and simplicity of this feature in Slack.
“The ability to gather feedback is an amazing feature in Slack.”
MC

Manish C.

Web Designer & Developer

“Allows for user information gathering via quick polls”
Verified reviewer profile picture

Andrew K.

Chief Operating Officer

Unified Communications key features coverage

Slack offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.7
Alerts/Notifications4.6
Access Controls/Permissions4.5
Screen Sharing4.4
Chat/Messaging4.9
File Sharing4.6

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Teams logo
4.5
(10.9K)
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User insights about the surveys & feedback feature

Reviewers appreciate Microsoft Teams' surveys and feedback capabilities for their convenience and ease of use. They report that creating surveys within the app simplifies data collection during meetings and webinars. Users find this feature helpful for improving software and tailoring services based on feedback. They also value the integration with external services like GitHub and Hootsuite. However, some users mention not using this feature often, and a few express uncertainty about how feedback is utilized by Microsoft.
“I like this feature a lot. Before we have to go to other apps or do it manually to pull up a survey, now we can easily create surveys on the app itself which makes our jobs more easier.”
SA

Sean A.

Graphic Designer

“as people get comfortable using teams the find this feature that allows them to create instant surveys within a chat... great tool for feed-back... ”
JJ

Jonathan J.

IT Support Specialist

Unified Communications key features coverage

Microsoft Teams offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.4
Alerts/Notifications4.3
Access Controls/Permissions4.3
Screen Sharing4.5
Chat/Messaging4.7
File Sharing4.4

Pros and cons based on 10,931 verified reviews

58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,931 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Cons:

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Unified Communications Software with Surveys & Feedback in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

learn more
Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Read more about Workplace from Meta

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE unified communications platform used by 12 million companies.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

learn more
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Read more about 3CX

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication with automated workflows and real-time collaboration behind the scenes.

Read more about Front

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

learn more
Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Glassix logo

One inbox, countless smiles

learn more
Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform that doubles as a unified communication tool. It lets teams manage external requests and internal discussions in the same place, reducing reliance on separate apps. Features like notes, mentions, shared drafts, and automations streamline the process.

Read more about Hiver

Users also considered
Workvivo logo
Category Leaders

Employee experience platform

learn more
Workvivo is an employee experience platform (EXP) that simplifies internal communication and drives engagement.

Read more about Workvivo

Users also considered
Blink logo
Category Leaders

Blink. And connect your people, tools and culture.

learn more
Blink delivers a modern, social digital employee experience, giving access to communication, information, workflows, surveys and tools in one easy-to-use app.

Read more about Blink

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
RingCX logo

AI-powered contact center

learn more
RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

Users also considered
Mattermost logo

Open source workplace messaging for web, PCs & phones

learn more
Mattermost is an open source workplace messaging system for web, PCs & phones, that supports 1-1 & group messaging, file sharing, multiple languages, & more

Read more about Mattermost

Users also considered
Zoho Cliq logo

Cloud-based software for team collaboration & communication

learn more
Zoho Cliq is a secure team communication software that organizes conversations, workflows, and meetings in one place to boost productivity. With features like video conferencing, custom messaging channels, and seamless integrations, Zoho Cliq enables effective collaboration from anywhere, streamlining workflows for teams of all sizes.

Read more about Zoho Cliq

Users also considered
MangoApps logo
Category Leaders

Bring your frontline and office teams together

learn more
MangoApps is a unified communications platform that serves as a bridge between desk and deskless workers.

Read more about MangoApps

Users also considered
11Sight logo
Category Leaders

The shortest path to revenue.

learn more
#1 Inbound Video Call Platform for Revenue Teams.

Read more about 11Sight

Users also considered
Dialshree logo
Category Leaders

Cloud-based contact center solution

learn more
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Read more about Dialshree

Users also considered

Key features for Unified Communications software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers appreciate easy access to conferencing, voicemail, and calls on-the-go with seamless syncing between desktop and mobile versions, enhancing flexibility and productivity. 95% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users value customizable notifications for keeping up with meetings, messages, and critical updates in real-time, ensuring they stay informed and responsive. 94% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers highlight the ability to assign specific permissions and control access to information, which aids in collaboration and maintaining security. 92% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for presenting, teaching, and collaborating during meetings, valuing its ease of use and interactivity. 92% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers appreciate the rich chat features for quick, effective communication, supporting both internal collaboration and customer interactions. 92% of reviewers rated this feature as important or highly important.
  • File Sharing: Users emphasize the importance of easily sharing and collaborating on documents and files within the same platform, streamlining project workflows. 87% of reviewers rated this feature as important or highly important.