Atera Features

Atera

All-in-One MSP Software for MSPs and IT Support Companies

4.48/5 (121 reviews)

Atera Feature Summary

  • Integrated Online Backup
  • Full activity logging
  • Assessment management
  • Automatic backup
  • Business Analytic Reports
  • Full CRM
  • Mobile access
  • Real-time monitoring
  • Real-time notifications
  • Remote control
  • Trouble ticketing
  • Server monitorting
  • Uptime monitoring
  • Quickbooks integration
  • Knowledge base
  • Professional Services Automation
  • Ticket management
  • Billing management

Atera Features In Depth

Remote Monitoring and Management

Atera’s remote monitoring and management feature lets you monitor and control hundreds of networks from a single console. It doesn’t matter if you’re using a laptop, desktop, or mobile device, updates are delivered to you in real time, allowing you full visibility into the health of your entire IT stack, as well as the ability to provide immediate assistance to your customers when the need arises.

With this app, you get real-time updates on hardware resources, network and IP monitoring, Windows updates, SNMP monitoring, users who are logged in, website monitoring, Active Directory, VMware, SQL Server, SNMP-enabled devices, and many more. Customizable notifications can be emailed to you, so you’re immediately alerted of system failures or possible failures that can impact end-user activities.

Atera also automates patch installations, such as Windows updates, Microsoft Office and device driver updates, Java and Adobe updates, and so on.

Professional Services Automation

Atera’s professional services automation feature is equipped with a CRM functionality that allows you to manage all customer information in one place: contacts, contracts, devices, SLAs, tickets, and file attachments, among others. It has helpdesk and ticketing capabilities powered by a time tracking and ticketing system created for both on-site and helpdesk tasks.

So customers need not always create tickets for each issue they encounter or query they need answered, Atera lets you build a comprehensive knowledge base that provides step-by-step guides they can refer to at their convenience to solve problems on their own. Atera’s integrated billing system is designed to automate billing and invoicing activities.

Remote Access and Support

Gone are the days when IT people need to physically be where a workstation is to fix a problem or perform security and system health checks. Atera’s remote access, control, and support feature allows MSPs and IT teams to control servers and workstations from anywhere, so end users are guaranteed uninterrupted access to business-critical files and applications.

Remote access can be initiated from the Tickets, Alerts, and Devices windows in the Atera user interface, and file transfers can be done for every support session, whether attended or unattended. Atera allows remote access even for hosts with multiple monitor displays.

Mobile Technician Management

For technicians servicing client infrastructure on site, work remotely, or are always on the go, Atera’s mobile technician management feature lets you access ticket and customer data, wherever you are, using your smartphone.

Once logged in to Atera, various commands available to a ticket can be viewed from the Ticket Properties screen, including asking the customer to sign off the work order. Mobile access can be turned on or off, depending on the technician’s access permissions.

Advanced Analytics

Atera reports fall into several category buckets: General, Monitoring, Technician Performance, Profitability, and Satisfaction. The General category includes load analysis and SLA. Monitoring has system at a glance, customer health, agent health, auditor, and Microsoft licensing. Technician Performance covers technician comparison and performance reports.

Profitability carries reports about customer profitability, most and least profitable retainer customers, and billing. The Satisfaction category provides information on the number of satisfied and unsatisfied customers. All reports are accessible from the Reports section of the Atera dashboard.

IT Management Feature Comparison

Most popular features of all IT Management apps

API (312 other apps)
Access Control (105 other apps)
Activity Dashboard (151 other apps)
Activity Tracking (82 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (92 other apps)
Automatic Notifications (122 other apps)
Collaboration Tools (77 other apps)
Data Import/Export (108 other apps)
Data Visualization (70 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (87 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (107 other apps)
SSL Security (76 other apps)
Third Party Integration (144 other apps)
Workflow Management (97 other apps)

Competitor Feature Comparison

Atera Feature Reviews

25 reviewers had the following to say about Atera's features:

Uri Harf

Verified Reviewer

usage of atera Alpha Control

2015-11-18

I concentrated my entire operation in one single interface which allows me to manage, monitor, and support all my customers, wether they are in a domain, workgroup, offsite or abroad.

Pros

central management, easy interface, total control over servers and workstations, ability to produce real time reports, management of CRM tickets.

Cons

a little slow in response at times

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
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Toby Martin

Verified Reviewer

Undoubtably one of the easiest Cloud Based MSP solutions on the market.

2016-04-14

There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually.

Pros

* Easy to install light weight Agent * Quick Remote Support Tool * Easy per Technician Pricing Structure with Unlimited Device Management * Integrated Cloud Backup and Email Threat/Spam Protection * Modern, Clean Cloud based User Interface and Dashboard * Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing * Ticketing System has time tracking built it

Cons

* No Apple Mac Agent (Mac clients are monitored via SNMP) * Mobile portal lacks some of the features of the full site

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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H. Khaial

ATERA has been instrumental in our ability to deliver a consistent service level to customers.

2018-03-29

Helped us streamline our processes and service delivery to our managed services clients.

Pros

ATERA's Dashboard and User Interface is functional and well thought out.

Cons

Messaging Subsystem / Weak Automation Rules / Minimal Ticket Reporting / Not ITIL-Ready / Unable to Export/Archive Data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Laurentiu Burca

Great user experience, definitely ads value to the services we provide.

2018-03-08

Atera helps us to easily administrate our customers' infrastructure, as it enables us to remotely manage and monitor it, as well as to keep track of our technicians' activity.

Pros

Easy to use, intuitive, clean and efficient.

Cons

Software inventory report should be able to list every piece of software installed on a client computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Joseph Smith

Good foundation, but the ticketing and reporting needs to mature

2019-09-10

Overall the Monitoring and Alerts work great and that's all we have fully implemented.

Pros

The monitoring part of Atera is great.

Cons

I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Atera


Hello, Joseph!

Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product!

Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks?

In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

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shahar LAVI

Verified Reviewer

Atera is great for startups and new MSPs

2015-11-30

I really like Atera – It’s great for startups and new MSPs, we use it for a 360 view of our business; Alerts, Tickets, Billing, Reports and Remote connection.

Pros

Very straightforward and easy to use.

Cons

Some reports can be cumbersome if you have a very complex issue

Rating breakdown

Value for money
Ease of use

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Jason Zarate

Great alternative to the BIg name RMMs, excellent service for the price.

2018-09-11

Overall ive had a good time with this produce, and it allows me to keep a better eye on all my clients networks, and frees me up for other things.

Pros

It greatly enhances my ability to service all my clients, and provides good Maintenance and Monitoring, reports, scripting of tasks, all the things I could want as a small service provider.

Cons

Perhaps integration with Bitdefender and Carbonite, but not a necessity.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Philip Dymond

Overall my experience with Atera has been great. Support has been incredibly responsive when needed

2018-07-24

Easy access to machines when off site.

Pros

There is not a lot of overhead for setup and management of this solution.

Cons

Inability to have down servers create notifications until they check back in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Nathan Stokes

Was happy until false motherboard overtemp readings were constantly issued

2016-09-10

I must admit that during my initial testing I found all was good until I added PCs which triggered a false motherboard reading of 106 degrees c . The actual temp was 36 - 38 . Unfortunately the only solution offered by Liron was to set the threshold to 107 degrees which would wipe out the function.

Pros

Very economical and many features others don't have

Cons

System relys more on preset level alerts which gives you less active data to look at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Atera

Be sure to try it out on a range of chipsets to make sure the alert functions are going to do the job for you - false alarms are more harmful some times then the real thing.

Source: Capterra
Helpful?   Yes   No
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Koen Borms

Verified Reviewer

Earning satisfied customers

2016-04-15

Since we use Atera software, a lot off our 'normal' time goes to real income situations.

Pros

Easy interface Quick overview Realy good support Not to expensive

Cons

non, except maybe the language, but which it-person doesn't know English

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Troy Parker

Lightweight - Easy to Navigate - Decent integration

2018-07-17

Easy management of hundreds of endpoints/customers.

Pros

The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons

No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

A great tool for a IT support helpdesk

2018-03-13

Pros

Great toolbox to ensure reports and service to our customers.

Cons

Atera will be perfect if it could intergrade with a time registration platform, HR management tool Time registration on-site, or on project planning. simple report define by users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Erwin Tager

ATERA is the best RMM software I ever used

2019-03-29

I install and support POS software and needed a very easy to use software in order to monitor the equipment installed.

Pros

Easy to Use Easy to Deploy Very intuitive interface All the features I needed

Cons

I can not think of any at this point, sincerely if you need a good RMM software that includes everything you could ever need to help and support your customers ATERA is the right one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Atera


Thanks so much for your great feedback, Erwin! We are happy to hear about your positive experience working with us. As always please feel free to reach out to us at any time.

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Anonymous
(Computer & Network Security company, 1-10 employees)

Need a RMM

2019-03-29

Pros

RMM and PSA is easy to use and can learn real quickly

Cons

Only Endpoint Security is Webroot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Atera


Thanks so much! We are happy to hear about your great experience working with us. As always please feel free to reach out to us at any time.

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Boaz Avraham

Verified Reviewer

Atera Alpha Control

2015-11-25

Outstanding SaaS RMM + PSA + Remote Connection with a disruptive pricing model Atera is used by our team to monitor networks, track tickets, manage our billing, remote connection, and report on all IT issues that are happening within our customer’s networks.

Pros

Simple and easy to use.

Cons

For running an MSP business, there aren't any cons that I can think of.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Josh Wong

Amazing features and disruptive pricing

2019-07-11

Pros

Making it an IT Tool not an added service we onsell to our clients. The API is helpful

Cons

There is no true app, we have written our own to make it easier for our techs to get data into the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stijn Hendrikse

Verified Reviewer

Cloud based MSP All-in-one software

2015-11-17

I've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise.

Pros

Remote Control/Support of Servers, Workstations and Networks. 5.

Cons

Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
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Anonymous
(Internet company, 1-10 employees)

After trying several different RMM platforms, we're finally happy

2019-04-22

A+

Pros

Very intuitive Dashboard, low cost, easy rollout, very detailed reporting and excellent support.

Cons

We look forward to some additional integrations with other softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Craig Sharp

Atera is the RMM/PSA tool I was looking for and couldn't find, but when I did it was amazing

2018-03-13

Pros

Other RMM/PSA tools offer connectivity between different API linked software, but with Atera is all in one place - Brilliant !

Cons

Other than this 'feature enhancement' there is little I don't like about Atera

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A great alternative from Kaseya VSA. Won't be looking back. I do like that they have online support

2018-03-14

Pros

I do like that the software interface is easy to use and the reports work straight away. the updates are also making it a more feature filled remote management solution for small MSPs.

Cons

The Bugs are annoying, but every update they seem to fix them as they arrive. I do wish they had a file explorer module for the webpage without having to remote into the agent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Koen Borms

Atera- review

2016-04-15

Since we use Atera software, a lot off our 'normal' time goes to real income situations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Walrab von Buttlar

Good Tool for monitoring

2016-01-14

Alpha COntrol is one of the best tools to monitor and organise your clients. easy to use and good to sell

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Richard Morton

Atera Has Support figured Out!

2019-06-27

My overall experience has been exceptional. I am a raving fan and recommend Atera frequently to colleagues in my peer group.

Pros

I have used several remote support and help desk applications over the years going all the way back to Tivia in the 1990's.

Cons

I wish some of the reports had more html functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorge pa

Good RMM, if you are new to MSP you need this.

2017-11-14

Pros

I love the pricing model of Atera, which is per Tech (unlimited agents) it has all the features that you need to run your MSP business, really easy to use.

Cons

It lacks a third party patching system, but hopefully gets implemented as the time goes, everything else is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Excellent tool for volatile environments!

2018-04-19

Efficiency and effectiveness.

Pros

Remote access, Automation and Helpdesk, Machine monitoring, and more that I have not dug into!

Cons

Notification of Ticket on phone and on Computer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more