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Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
Table of Contents
Atera - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Atera overview
Based on 446 verified user reviews
What is Atera?
Atera is a remote support tool offering key features such as remote access/control, patch management, real-time notifications, unattended access, and ticket management, among others.
Who uses Atera?
By industry, Atera reviewers are most commonly professionals in information technology and services (45%). The most frequent use case for Atera cited by reviewers is IT management (58%).
What do users say about Atera pricing?
Most reviewers indicate that Atera’s per-technician pricing offers strong value, scalability, and cost savings, especially for growing businesses. However, some users say extra features increase costs, and they find recent price changes and tiering reduce value.
What are the most popular integrations for Atera?
The Atera integration most frequently cited by reviewers is Bitdefender GravityZone, a computer security product rated 4.7 out of 5 for its integration with Atera.
Starting price
per month
Pros & Cons
Remote Access
Reporting
Ticketing System
Data Management
Atera’s user interface
Atera pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.3
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Atera?
Atera is a remote support tool offering key features such as remote access/control, patch management, real-time notifications, unattended access, and ticket management, among others.
Select to learn more
Who uses Atera?
Based on 446 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Atera's key features
GetApp's analysis of 85 verified user reviews collected between August 2021 and January 2025 identifies Atera's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Atera's patch management capabilities for keeping software and applications up-to-date, reducing security risks, and supporting system uptime. They find it convenient and accurate, with automated patching that doesn't require remote access. However, some users report delays in critical updates and the need for more OEM updates like Dell or Lenovo. Users value the ability to schedule patches to avoid interruptions and the ease of adding hot fixes with a few clicks. Of the 26 Atera users who gave detailed accounts of their use of Patch Management, 96% rated this feature as important or highly important.
Simphiwe F.
IT technician
Stephen B.
CEO
Users report that Atera's remote access/control is highly valuable for diagnosing and addressing issues without traveling. They appreciate the integration with third-party tools like Splashtop, AnyDesk, TeamViewer, and ScreenConnect. Reviewers find it easy to connect to devices quickly, although some mention occasional stability issues with Splashtop. They value the flexibility of using multiple remote access software options and the ability to manage devices securely and efficiently. Of the 47 Atera users who gave detailed accounts of their use of Remote Access/Control, 96% rated this feature as important or highly important.
See related user reviews
Chirag G.
Associate Analyst
Paul G.
Technical Manager
Reviewers indicate that Atera's real-time notifications are important for addressing issues promptly and reducing downtime. They appreciate the ease of setting up and configuring notification rules, which helps monitor major issues in real time. Users find the mobile app particularly useful for receiving faster updates than email notifications. They value being notified of potential issues before they become critical, allowing for proactive and timely responses. Of the 21 Atera users who gave detailed accounts of their use of Real-Time Notifications, 90% rated this feature as important or highly important.
See related user reviews
Graham S.
Owner, Computer Technician
Abhinav C.
Program Manager
Users report that Atera's unattended access is essential for performing remote support tasks outside business hours without disrupting users. They appreciate the integration with Splashtop, which allows secure and configurable access to devices. Reviewers find it saves time and resources by enabling remote software installations, updates, and problem resolution without user intervention. They highlight the importance of unattended access for maintaining network computers and performing after-hours work. Of the 31 Atera users who gave detailed accounts of their use of Unattended Access, 87% rated this feature as important or highly important.
See related user reviews
Sean M.
IT Security Manager
Raymond M.
IT Helpdesk Management
Reviewers appreciate Atera's ticket management for its ease of use and customization options. They find it helpful for creating, tracking, and managing tickets efficiently. Users value the integration with monitoring and the ability to automate ticket creation. Some mention the interface could be cleaner, but overall, they find it effective for tracking assets and issues. They also appreciate the scheduling integration with Office 365 and the ability to keep clients updated. Of the 30 Atera users who gave detailed accounts of their use of Ticket Management, 77% rated this feature as important or highly important.
See related user reviews
James F.
IT Administration
Robert M.
Information Technology Manager
All Atera features
Features rating:
Atera awards
Atera alternatives
Atera
Starting from
129
/user
Per month
ManageEngine Endpoint Central
Starting from
No pricing info
Iru
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No pricing info
Action1
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No pricing info
Atera pricing
Pricing plans
Pricing details:
Superpower
No pricing info
Features included:
- Single Sign-On (SSO)
- Azure AD Continuous Sync
- Private Software Repository
- Custom Domain SSL for Customer Portal
- Tailored Atera Onboarding (3+ techs)
- Atera Premium Customer Support
- Dedicated Account Manager (3+ techs)
- Audit Log - 7 Year Retention
- Unlimited Custom Analytics
- Custom Asset Types (unlimited)
- File Transfer (up to 100GB per month)
- Network Scanning and Monitoring
- Business Associate Agreement (BAA) under HIPAA
User opinions about Atera price and value
Value for money rating:
Of 101 reviews that provide robust commentary on Atera's price and value, 85% mention it in a positive light.
Most reviewers indicate that Atera’s value for money lies in its unique “per technician” pricing model, which they find more predictable and scalable compared to traditional per-device pricing. They appreciate that this structure allows unlimited endpoints per technician, making it especially cost-effective for growing businesses and small MSPs. Users think this approach enables them to control costs, allocate budgets more efficiently, and remain competitive. Some reviewers find that Atera’s all-in-one system, with integrated RMM, PSA, and remote access, delivers comprehensive features at a price point that suits various business sizes. They report significant cost savings, especially when switching from other platforms, and highlight the transparent pricing and included free trial as added benefits. Most users consider the ability to integrate third-party solutions at discounted rates as a further advantage.
However, some users say that the pricing can become expensive for small businesses or when additional features and plugins are needed, as these may incur extra costs. Some reviewers feel that recent price increases and the separation of features into higher-priced tiers reduce the overall value. Users report that the pricing structure can be confusing and that costs may rise quickly as their needs grow.
, and
To see what individual users think of Atera's cost and value, check out the review excerpts below.
Atera integrations (36)
Integrations rated by users
We looked at 446 user reviews to identify which products are mentioned as Atera integrations and how users feel about them.
Integration rating: 4.4 (10)
“I use Bitdefender to protect my Mac from nasties, as this is my design platform as well as my IT admin seat.”
“I can deploy the software but not much integration beyond that outside of gravity zone.”
“One place to manage my clients. Makes it much easier to catch issues that may arise!”
“Easy to install from Atera. Still hoping though for more in depth integration ”
Michael C.
IT Administrator / Creative Director
Integration rating: 4.7 (9)
“The integration with AnyDesk is critical for enabling freedom and choice in remote access solutions within Atera. AnyDesk provides a dependable and secure remote desktop connection, allowing specialists to rapidly access client systems for troublesho”
“It doesn't install unwanted printers but it can be unreliable from time to time for reasons I don't have the time to figure out.”
“Remote management is critical for our teams to resolve issues at the earliest. Its the best and easiest tool to setup and use.”
Chirag G.
Associate Analyst
Integration rating: 4.3 (6)
“Webroot seems to be one of the best EP suites available and makes deployment faster and easier.”
“Software didnt really seem to do anything. Very little control over the software.”
Don B.
Owner
Integration rating: 4.9 (7)
“Very competitive pricing via Atera for a all in one backup and disaster recovery solution.”
Benjamin S.
IT Manager
Integration rating: 5.0 (6)
“We use Teamviewer every day so it plays a huge part in resolving issues quickly for end users.”
Patrick G.
Network Administrator
Integration rating: 4.8 (4)
“Atera has a built in implementation for Chocolatey that allows for easy deployment of software package, as well as updates.”
Benjamin S.
IT Manager
Integration rating: 4.8 (4)
“Simplifies management, as a small company tasks need to be simplified and/or automated.”
Rich S.
President
Integration rating: 4.8 (4)
“I have a lot of clients who request working from home, but their company doesn't have a good VPN solution. ”
Brandon C.
CTO
Integration rating: 5.0 (1)
“Provides more in depth reporting to meet our needs to better provide our clients from a proactive perspective”
David M.
Director
Integration rating: 5.0 (3)
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Atera customer support
What do users say about Atera customer support?
Customer support rating:
We analyzed 80 verified user reviews to identify positive and negative aspects of Atera customer support.
Widespread user sentiment highlights Atera's rapid response times and consistently helpful support team.
A number of users appreciate the instant access to support via chat, with minimal to no waiting times.
Multiple users find the support staff knowledgeable, friendly, and willing to go above and beyond to resolve issues.
A limited number of users report slow or unhelpful responses, especially for urgent or complex issues.
Support options
Training options
To see what individual users say about Atera's customer support, check out the review snippets below.
“Services they provided to me, The rapid response we have got from their commercial team and Support team to assist us in our requests is a testament for customer driven focus.”
Neelam S.
Software Manager
“In terms of support Atera in my view would never leave me stranded if anything goes wrong with average response times being around 2 - 6 hours i'm rest assured they have my back!”
Simbarashe M.
Managing Director
“Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they're still not enough, and there is not much support for Mac devices.”
Manoj N.
Manager DevOps
Atera FAQs
Atera has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What is Atera used for?
Atera is an AI-enabled software that assists with IT management, remote monitoring and management (RMM), helpdesk, ticketing, and automation. Designed to streamline and scale operations, Atera enables IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise. Atera offers various capabilities including seamless onboarding so users can get started in minutes. It provides a fixed cost for unlimited devices, allowing businesses to scale their IT operations without increasing their bottom line. Atera includes proactive IT management capabilities to address potential issues before they turn into problems. It supports dozens of integrations with software such as Bitdefender, Acronis, Axcient, Ironscales, and more. Users can benefit from remote monitoring and management from anywhere, as well as professional service automation. They can start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect. It also offers powerful analytic capabilities and a dynamic mobile app. Atera offers an AI Copilot, which can troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. It can summarize tickets instantly to speed up troubleshooting and generate responses while allowing users to select the tone of voice. The AI Copilot provides proven AI solutions based on device diagnostics and ticket history and can generate knowledge base articles directly from ticket resolutions. Users can easily create custom and context-specific scripts in just seconds, insert a description and receive tailored OID recommendations, and convert their words into precise terminal commands instantly. It can also communicate with users in writing or voice.
Q. What are the benefits of using Atera?
Q. What languages does Atera support?
Atera supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Atera support mobile devices?
Atera supports the following devices:
Android, iPad, iPhone
Q. Does Atera offer an API?
Yes, Atera has an API available for use.
Q. What level of support does Atera offer?
Atera offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat
