LogicMonitor Pricing Plan & Cost Guide

LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

4.73/5 (33 reviews)

LogicMonitor Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

A 14-day free trial is available.

Contact LogicMonitor directly for pricing information.

View Pricing Plans Free Trial

Competitors Pricing

Rapise

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Pricing model: One-time License
Free Trial: Available (No Credit Card required)

PieSync

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Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Cloud Elements

Pricing model: Freemium, Subscription
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ManageEngine AssetExplorer

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Pricing model: One-time License, Subscription
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WaveMaker Rapid

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Pricing Comparison

How does LogicMonitor compare with other IT Management apps?

Subscription plan?

LogicMonitor



96% of apps offer a
subscription plan

Free trial?

LogicMonitor



88% of apps have a
free trial

Freemium plan?

LogicMonitor



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month

Please note: For comparison purposes the price for LogicMonitor has been scaled monthly. Actual price is $/per year




LogicMonitor Pricing Reviews

Pros
  • Many of them mentioned above.
  • Lightweight, fast, great integration platform
  • How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.
  • Ease of use. Very reasonable cost. Feature rich. Reliable. Best support on the planet. Listens to the customer base.
Cons
  • Limited mobile-device capabilities
  • Expensive, tier 1 support not that great
  • customization is very difficult and reporting could be better.
  • Not many, but the response time for requesting new device/vendor recognition could improve.
100%
recommended this to a friend or a colleague

11 reviewers had the following to say about LogicMonitor's pricing:

Trevor Doyle

Great Product!

Reviewed 2016-02-22
Review Source: GetApp

I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light! We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution?• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there • It works for a small company, but can easily scale to meet the needs for even a ginormous company. • Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff) • We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Ben Baynton

Really helps monitor

Used daily for 1-2 years
Reviewed 2018-03-31
Review Source: Software Advice

excellent detection of new devices on the network, and easy problem resolution. It's definitely reduced the number of bandwidth issues we have.q

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Anonymous

Deeper insight into node performance, faster response to issues

Used daily for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

- Easy to use, easy to setup. - Dashboards are easily configured and look professional - LogicModule Exchange allows for community sharing of DataSources - Support team is incredibly responsive.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

James Cornman

Excellent tool

Reviewed 2014-08-07
Review Source: GetApp

LogicMonitor as a product has been very instrumental in improvements in our operations team and has ultimately resulted in considerably better service. LogicMonitor as a company has been a delight to work with. They are excellent at innovation in their sector and are paving the way to finely tuned and monitored IT infrastructure for their customers.Low maintenance approach to monitoring Reliable and secure service Easy to use Based on best practices Very open to advancement of their product by collaborating to make additional datasources available Great support

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Alex Zabielski

Great product

Used daily for 1-2 years
Reviewed 2016-12-08
Review Source: Capterra

We've only had this product for about a year now and it is quickly becoming our go to as a large MSP. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. This is a bit more expensive than other products but worth it overall. The best thing about the product is they are always continuing to expand and update their technologies. Lightweight, fast, great integration platform

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Gary Dewrell

Best support from any tech company on earth.

Reviewed 2014-09-10
Review Source: GetApp

You can have a great product but if your customer support is crappy it is not worth the money. I am happy to say the Logic Monitor has the best support of any company I have ever worked with in my 25+ years in the industry. Does not hurt that their product is awesome either. Ease of use. Very reasonable cost. Feature rich. Reliable. Best support on the planet. Listens to the customer base.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Mike Dieter

Outstanding; Highly Recommended.

Reviewed 2015-08-10
Review Source: GetApp

Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role. In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks: 1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components. 2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required. I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack.-Relatively low-effort administration -Exceptionally convenient -Extensive "Out-of-Box" definitions supporting a wide range of vendor product families -Well-thought UI -Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Robert Bermingham

LogicMonitor is a great choice!

Reviewed 2016-02-03
Review Source: GetApp

When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!Many of them mentioned above.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Sean Fretenborough

When Cloud Monitoring Makes Sense

Reviewed 2016-02-15
Review Source: GetApp

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three. When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more. They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Bronze Cooley

From alerts to RDP to organized data. We know before the customer knows.

Used daily for 6-12 months
Reviewed 2017-08-03
Review Source: Capterra

There is too much to list. It is core to our monitoring.Ease of Use - Organization is key to success, and this tool provides easy to trace directory trees. Organization - We can easily set what type of alerts are red or yellow. What severity to contact us. Notifications - Enough information is provided in the notifications to engage the customer and begin investigation. Value for Money - We have not even scratched the surface of what LogicMonitor can do and we are doing more than we could with our previous software.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

Craig Trochinski

Monitoring Made easy

Used daily for 1-2 years
Reviewed 2016-12-09
Review Source: Capterra

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable. How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.

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LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure