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LogMeIn Rescue Logo

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

(18)

LogMeIn Rescue Reviews

Overall rating

4.6

/5

158

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10

Reviews by rating

Pros and cons

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Wish LMI vetted these groups more to stop giving their image a bad name.
A lot of bugs that makes it difficult to control.
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158 reviews

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