LogMeIn Rescue Reviews

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

This software offer everything you are looking for. Easy, stable, fast connection to clients. Clients can connect direct to techs console through icon on their desktop or dedicated branded link. Customer connect and all what the tech do is send request to take control and can capture user password for rebooting. works perfect with windows and macs. take full control on the computer, can export info about the computer hardware or software, reboot in safe mode or normal reboot. The admin console can view all connected sessions, admin user can join any session or monitor any tech. reporting system is amazing re connected sessions or the techs performance. tech console can be used as stand alone software or through web access. can add unattended access to computers. Has Mobile seats as well.

It is really expensive software compared to other products in the market but this is because it include everything you are looking for in a remote desktop software with admin console that you can support your clients with and manage your techs. Mobile seats are with additional licenses not included.

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

The lay-out of the tool is very clear and user friendly.

Reporting function could use some improvement.

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc

Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access.

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Nothing. It always worked. I never had an issue.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently 20.

This software provides easy access to the end users device and makes remote support so much more convenient.

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Super easy to use! The program does all of the work for you! You couldn't ask for a smoother experience for your customers when it comes to trying to figure out their issues.

There's really nothing I didn't like. It is all around a great program!

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.