Rescue Reviews

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

I liked that you could use it with out downloading any addition sever software.

that when it required administrative permission the client had to be there cause it would freeze up on my end, usually we tell the client they didn't need to stay why we worked on there PC remotely, this would hinder us a problem.

it's ease of use. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine.

Not much I don't like about this software. It is very easy to use, as long as the user has internet connection you're good to go.

The software is very simple to use and end users even without any computer knowledge can go in and put in the code very quickly and easily giving remote access.

The thing I like the least about LMI is that sometimes it will lag and freeze up. In a rare event someone has dial up internet it doesn't function very well.

We could use one feature of this software to view the desktop of the user in question.

Some users were not comfortable having me log into their desktop.

The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients. The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

file transfer speed could be improved. Overall fantastic though.

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

User interfaces should be improve more with UI/UX principles and guidelines.

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software!

We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration.

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

This product is very easy to use and allows the layman to connect with IT support to solve issues in an efficient method.

I don't know what other features I would find useful but I'm sure I'd love whatever they offer initially. But the basic functionality is such a lifesaver that I'm very pleased with the product.

The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

More and more of our staff are remote and we need ways to support them. This allows us to be able to see their screens and figure out their issue much easier.

Some users have a hard time figuring out the download of the software and then approving access, makes it a little more

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either. UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable. License is not cheap and it certainly stopped some smaller businesses from using it

The ability to remotely access terminals at all of our office locations, very easy to use, intuitive interface

Infrequent connection issues which require reconnecting, but is a rare and minor issue

It works well especially with customers that do not have good computer skills.

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.

I like the esay way to help my clientes across platforms

I'd like that allow me to connect with servers easly just like another solutions

I LOVE that when I'm on a LogMeIn session, I can actually see them taking over my screen. That way, when I am doing this task again, I know the exact prompts they used to fix the issue.

I didn't like that sometimes I would have to wait for the session to go live. Especially when the problem happened with a client waiting to be cashed out.