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SPS Commerce
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Full-service EDI solutions for retail
Table of Contents
SPS Commerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
SPS Commerce overview
What is SPS Commerce?
With SPS Commerce Fulfillment, you'll have an entire team of trusted advisors ready to help you gain more from your EDI and achieve 100% compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce and marketplaces. SPS Commerce acquired Data Masons in December 2020 and have been strategic partners since 2011, working together to serve customers in the Microsoft Dynamics market. The acquisition accelerates our leadership in full-service EDI with Fulfillment System Automation capabilities in the Microsoft market to further enhance our customers’ experience and ease-of-use.
Who uses SPS Commerce?
By industry, SPS Commerce reviewers are most commonly professionals in consumer goods (19%). The most frequent use case for SPS Commerce cited by reviewers is EDI (92% of reviewers).
What do users say about SPS Commerce pricing?
Some users report that SPS Commerce offers reasonable pricing and only charges for what is used, which they find helps manage costs. However, many reviewers feel the software is expensive, with high setup costs, hidden fees, and frustrating billing practices.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Interface
Automation
Connectivity
Errorhandling
Costs
Responsiveness
SPS Commerce’s user interface
SPS Commerce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.0
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about SPS Commerce?
Users say SPS Commerce streamlines order and document management, making it easier to process orders, invoices, and EDI transactions for multiple customers. They appreciate the customizable interface, automation options, and the ability to integrate with other systems, though some find setup and navigation initially confusing and report a learning curve. They value responsive customer support and training resources, which help address issues and onboarding challenges.
Some indicate the platform can be slow, costly, and occasionally buggy, with inconsistent error messages and limited bulk processing features. They mention pricing concerns, especially for small businesses, and wish for more intuitive error handling and customization.
Select to learn more
Who uses SPS Commerce?
Based on 491 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SPS Commerce's key features
Most critical features, based on insights from SPS Commerce users:
All SPS Commerce features
Features rating:
SPS Commerce awards
SPS Commerce alternatives
SPS Commerce
Starting from
20
Per month
1 EDI Source
Starting from
No pricing info
SBSA EDI
Starting from
25
Per month
Cleo Integration Cloud
Starting from
200
SPS Commerce pricing
Starting from
20
Per month
User opinions about SPS Commerce price and value
Value for money rating:
Of 40 reviews that provide robust commentary on SPS Commerce's price and value, 15% mention it in a positive light.
Some users report that SPS Commerce offers reasonable pricing and only charges for what is used, which they find beneficial for managing costs. They appreciate the reduction in chargebacks and the user-friendly nature of the service, considering it economical in the long run. However, many reviewers feel that the software is expensive, with high setup costs and numerous hidden fees. They mention that the per-document charges and ongoing fees can significantly impact profit margins, especially for businesses with thin margins. Some users also express frustration with billing practices and the lack of free trials or versions.
, and
To see what individual users think of SPS Commerce's cost and value, check out the review excerpts below.
SPS Commerce integrations (90)
Integrations rated by users
We looked at 491 user reviews to identify which products are mentioned as SPS Commerce integrations and how users feel about them.
Integration rating: 3.3 (3)
“NetSuite is the core of our business functionality and it is crucial we have accurate data flowing through the program for purchasing, budgeting, financial documents and more! ”
Travis M.
Director of Ecommerce
Other top integrations
SPS Commerce customer support
What do users say about SPS Commerce customer support?
Customer support rating:
We analyzed 104 verified user reviews to identify positive and negative aspects of SPS Commerce customer support.
Widespread user sentiment highlights the customer support team's responsiveness and quick resolution of issues.
A significant portion of users appreciate the knowledgeable and helpful support staff, especially for EDI and technical queries.
Common user feedback notes that support is easy to reach via multiple channels and provides clear guidance and training.
A minority of users report slow response times, unhelpful answers, or difficulty getting complex issues fully resolved.
Support options
Training options
To see what individual users say about SPS Commerce's customer support, check out the review snippets below.
“I like the fact that SPS Commerce is available 99% of the time that I need it. And if I do need tech support I get assistance within a hour of the request. ”
Patrick S.
National Sales Director
“My most favorite part of working with SPS is the customer service team; they are always incredibly helpful and I never have to wait more than a few minutes to get someone on the line.”
Elsha D.
Account Manager
“Customer support rarely met expectations - when they give a deadline, expect it to be accomplished a week or two later (sometimes worse).”
Stephen F.
Business Development Manager
SPS Commerce FAQs
SPS Commerce has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using SPS Commerce?
Q. Who are the typical users of SPS Commerce?
SPS Commerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does SPS Commerce support?
SPS Commerce supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, Spanish
Q. Does SPS Commerce support mobile devices?
SPS Commerce supports the following devices:
Android, iPad, iPhone
Q. Does SPS Commerce offer an API?
No, SPS Commerce does not have an API available.
Q. What other apps does SPS Commerce integrate with?
SPS Commerce integrates with the following applications:
Infor CloudSuite Industrial, MYOB Business, SAP S/4HANA Cloud, WooCommerce, 3PL Warehouse Manager, Fishbowl, SAP Business ByDesign, Sage Intacct, QuickBooks Online Advanced, Oracle E-Business Suite, Odoo , Aptean Food & Beverage ERP JustFood Edition, Dynamics 365, Acctivate Inventory Management, VeraCore, NetSuite, Kinetic, Extensiv Order Management, Mirakl, SAP Business One, Logiwa, QuickBooks Enterprise, Sage X3, ApparelMagic, Brightpearl, ShipStation, Webgility, SapphireOne, Sage 500, ShipHawk, Sage 100, Dynamics 365 Business Central, SAP HANA Cloud, Stitch Labs, Acumatica Cloud ERP, Katana Cloud Inventory, Xero, Unleashed, Linnworks, Retail Pro, JD Edwards EnterpriseOne, BigCommerce, Shopify
Q. What level of support does SPS Commerce offer?
SPS Commerce offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
