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Summit
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The future of IT service management begins with AI.
Table of Contents
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Summit - 2026 Pricing, Features, Reviews & Alternatives
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Summit overview
What is Summit?
SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.
SymphonyAI Summit single service portal connects people, functions, and systems to accelerate business processes and enhance productivity. Deployable on SymphonyAI Summit cloud or customer’s Microsoft Azure instance, SymphonyAI Summit helps enterprises to dramatically reduce the cost and complexity of IT Management while improving efficiency, productivity, customizability, and control.
Key benefits of using Summit
• Exceptional user experience with omni-channel engagement and self-service options
• Next Generation, AI-driven, multi-tenant platform with enterprise-grade scalability
• Rapid roll-out of new services and workflows at lightning speed
• Up to 50% faster resolution of service requests using AI and automation
• Faster implementation using low/no-code solution
• Up to 30% improvement in CSAT
• Provide 24/7 service desk experience to end-users
• Powerful reports and dashboard for deeper insights
Starting price
per month
Alternatives
with better value for money
Summit’s user interface
Summit reviews
Overall rating
4.4
/5
27
Positive reviews
89
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
5
4
3
2
1
16
8
2
1
0
Roy C.
Senior Engineer
nigel w.
IS Director - Security and Operations
John T.
Associate Director IT Services
Parimal W.
Manager IT Operations & Projects
LALIT M.
SR. GENERAL MANAGER - IT
Dinesh S.
Ph.D. Student
Who uses Summit?
Based on 27 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Summit's key features
Most critical features, based on insights from Summit users:
All Summit features
Features rating:
Summit alternatives
Summit
Starting from
89
/user
Per month
Freshdesk
Starting from
19
Per month
Zendesk Suite
Starting from
55
Per month
Autotask PSA
Starting from
No pricing info
Summit pricing
Value for money rating:
Starting from
89
/user
Per month
User opinions about Summit price and value
Value for money rating:
To see what individual users think of Summit's price and value, check out the review snippets below.
Roy C.
Senior Engineer
nigel w.
IS Director - Security and Operations
Summit integrations (30)
Integrations rated by users
We looked at 27 user reviews to identify which products are mentioned as Summit integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Summit support options
Typical customers
Platforms supported
Support options
Training options
Summit FAQs
Summit has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Summit?
Summit has the following typical customers:
Large Enterprises, Non Profit, Public Administrations
Q. What languages does Summit support?
Summit supports the following languages:
Arabic, Chinese (Simplified), English, French, German, Hindi, Indonesian, Japanese, Malay, Russian, Thai
Q. Does Summit support mobile devices?
Summit supports the following devices:
Android, iPad, iPhone
Q. Does Summit offer an API?
Yes, Summit has an API available for use.
Q. What other apps does Summit integrate with?
Summit integrates with the following applications:
NetSuite SuiteProjects Pro, GitHub, Webex Suite, Oracle PeopleSoft, Jira, Microsoft Azure, Nagios Network Analyzer, Gmail, Amazon EC2, Microsoft Entra ID, NetSuite, Microsoft Teams, SAP SuccessFactors HCM, Flexera SaaS Manager, Slack, Microsoft 365, Cove Data Protection, Amazon CloudWatch, JIRA Service Management, Cisco Jabber, Meta for Business, ServiceNow, SAP BusinessObjects Business Intelligence, Twilio, Microsoft Excel
Q. What level of support does Summit offer?
Summit offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
