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Vivantio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Flexible Software. Focused Service.
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Vivantio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Vivantio overview
What is Vivantio?
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.
Key benefits of using Vivantio
- Future-proof your support teams with a solution that scales as you grow
- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
- Centralize all your support teams – internal and external facing – in a single tool
- Onboard in days -- not months -- with the help of a dedicated implementation manager
- Connect with a real person on our in-house support team when you have a question
- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer
Starting price
per month
Alternatives
with better value for money
Vivantio’s user interface
Vivantio pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.2
Customer support
4.4
Reviews sentiment
What do users say about Vivantio?
Responsive support
Select to learn more
Who uses Vivantio?
Based on 178 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Vivantio's key features
Most critical features, based on insights from Vivantio users:
All Vivantio features
Features rating:
Vivantio alternatives
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Starting from
59
/user
Per month
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Vivantio pricing
Value for money rating:
Starting from
59
/user
Per month
User opinions about Vivantio price and value
Value for money rating:
To see what individual users think of Vivantio's price and value, check out the review snippets below.
Saleem S.
Support Analyst
Steven K.
Service Desk Manager
Vivantio integrations (20)
Integrations rated by users
We looked at 178 user reviews to identify which products are mentioned as Vivantio integrations and how users feel about them.
Integration rating: 5.0 (1)
Vivantio customer support
What do users say about Vivantio customer support?
Customer support rating:
We analyzed 20 verified user reviews to identify positive and negative aspects of Vivantio customer support.
Widespread user sentiment highlights Vivantio's support team as responsive, often replying within hours and providing helpful solutions.
A significant portion of users find the support staff friendly, knowledgeable, and easy to communicate with during all interactions.
Support options
Training options
To see what individual users say about Vivantio's customer support, check out the review snippets below.
“I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.”
Darren G.
Support Engineer
“They're great in that they're responsive, I've never had to wait more than a few hours for a response to a query I've made.”
Wesley D.
“Vivantio support is always quikc to respond and helps with all issues.”
cameron s.
service desk analyst
Vivantio FAQs
Vivantio has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. Does Vivantio offer an API?
Yes, Vivantio has an API available for use.
Q. What level of support does Vivantio offer?
Vivantio offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
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