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Table of Contents

Top Rated Issue Tracking Software with Reporting/Analytics in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Reporting and analytics in issue tracking software help monitor project progress, track ticket status, and identify recurring issues. They enable teams to generate detailed reports, improve decision-making, and optimize customer support and business operations. Our reviewers in issue tracking software rated this feature as highly important.

6 Best Issue Tracking Software with Reporting/Analytics

Product
User rating
Starting price
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Jira logo
4.4
(15.2K)
7.91
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
GitHub logo
4.8
(6.1K)
4
per user/per month
learn more

See other top Issue Tracking products with reporting/analytics

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Issue Tracking software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Ticket Management
Task Progress Tracking

User insights about the reporting/analytics feature

Reviewers indicate that Zoho Desk offers powerful and user-friendly reporting and analytics tools. They find the reports well-organized and helpful for tracking SLA compliance and team productivity. Users appreciate the integration with Zoho Analytics for more detailed reporting and the ability to monitor live user activity, which supports business optimization and decision-making.
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“Being able to see live users on the site, monitor agents online time within their Zoho accounts and much more really makes reporting and analytics useful for businesses of all sizes. This also supports the identification of areas in which changes must be made.”
MD

Matt D.

Owner

“Provides powerful reporting and analytics capabilities, allowing you to gain insights into your customer service performance.”
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Arheer G.

Marketing Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews
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Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Ticket Management
Task Progress Tracking

User insights about the reporting/analytics feature

Reviewers indicate that Zendesk Suite's reporting and analytics tools offer valuable insights into customer behavior and agent performance. They appreciate the ability to create custom reports and dashboards, although some find the setup process complicated. Users also mention the integration with PowerBi for in-depth analysis and the need for additional training to fully utilize the reporting capabilities.
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“It has a great engine that helps us capture every and any aspect of an interaction. We are able to build custom reports such as customer spend habits, agent performance, top customer contact reason, etc.”
MR

Mark R.

Customer Experience Manager

“Reporting/Analytics gives our team valuable insights into customer behavior and preferences, allowing us to make data-driven decisions.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
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Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Jira logo

Jira

Reviews Sentiment
 
 
 
1-2(214)
3-4(6,614)
5(8,451)
Key Features
Ticket Management
Task Progress Tracking4.6

User insights about the reporting/analytics feature

Reviewers feel Jira's reporting and analytics capabilities are comprehensive and customizable, offering various pre-set reports like burndown charts, velocity reports, and sprint reports. They highlight the importance of these tools for tracking project progress, team performance, and identifying bottlenecks. However, some users mention the need for additional plugins for more advanced customization and integration with other tools.
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“There are out of the box reports in JIRA which allows your (as Product owner) and your leadership clear insights and visibility about the project progress. Few examples of reports, that are used by me and my team, are Burndown charts, Sprint report, User workload report etc. It's extremely helpful.”
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Shivani S.

Product Owner

“The reporting analytics are super great especially when data analytics are used to report to stakeholders and management on a daily basis. It saves a lot of manual time needed to be put in otherwise in creating said metrics.”
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Aarti A.

Consultant C2

Starting price
7.91per user /
per month
visit website
Pros and Cons based on 15,279 verified reviews
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Comprehensive project tracking

Effective sprint management

Enhanced team collaboration

Extensive integration options

Support for agile development

Frequent performance issues

Complex navigation

Challenging issue management

Inefficient search and filter

Complicated setup configuration

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Ticket Management
Task Progress Tracking

User insights about the reporting/analytics feature

Reviewers highlight Freshdesk's comprehensive reporting and analytics capabilities, which provide insights into key performance metrics like agent productivity and customer satisfaction. They appreciate the ease of automating reports and creating custom analytics. However, some users mention difficulties with data accuracy and exporting reports, suggesting improvements for more reliable and user-friendly reporting tools.
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“Freshdesk's reporting and analytics capabilities provide sellers with valuable insights into the performance of their customer service operations, allowing them to make data-driven decisions about how to improve.”
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Maximiliano B.

Sales

“Freshdesk include report templates and also, we can create custom reports with specific criteria for a determined support analytics.”
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Jose J.

CTO

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Ticket Management
Task Progress Tracking3.0

User insights about the reporting/analytics feature

Reviewers appreciate LiveAgent's reporting and analytics capabilities for providing detailed insights into customer support performance. They find it easy to track metrics like average ticket response time and agent productivity. Users report that the analytics help improve communication and customer support by identifying areas for improvement and tracking overall success in customer engagements.
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“I like it's provision of comprehensive reports for ease of Tracking data of all activities like how agents respond to queries and more”
MC

Medan C.

Writer

“We can determine how quickly we assist the clients and how satisfied the clients were with our service ”
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Ric H.

Financial representative

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
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Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
GitHub logo
Reviews Sentiment
 
 
 
1-2(9)
3-4(1,359)
5(4,776)
Key Features
Ticket Management
Task Progress Tracking4.5

User insights about the reporting/analytics feature

Users report that GitHub's reporting and analytics tools provide valuable insights into code activity, team performance, and project progress. They appreciate the ability to create interactive charts and reports, track issues, and measure team velocity. However, some reviewers note that accessing and utilizing this data can be complex and suggest improvements for more straightforward analytics.
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“Using analytics and reporting features, we can track the issues opened to the users, and we can analyse in which stage is the project at.”
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ilhan d.

Chief Researcher

“The Analytics & Reports by Screenful is a Business Intelligence solution for GitHub which makes it easy to create charts and reports of your GitHub issues and projects. Create interactive charts, track cycle times, measure team velocity, and share with others using share links or scheduled emails.”
SM

Sanman M.

Freelancer

Starting price
4per user /
per month
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Pros and Cons based on 6,144 verified reviews
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Support for open source projects

Enhanced team collaboration

Strong community support

Robust version control

Effective code collaboration

Challenges with code merging

Search and navigation issues

Problems with issue management

File management limitations

Complex command line interface

See pros and cons details

Other Top Rated Issue Tracking Software with Reporting/Analytics in 2026

Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

Read more about Zoho Desk

Users also considered
Zoho Projects logo

Zoho Projects

Project Management, Collaboration and Bug Tracking

visit website
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

Read more about Zoho Projects

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
SpiraTest logo

SpiraTest

Powerful Test Management Software

visit website
Transform your software testing process today. SpiraTest is a complete test management system with integrated release scheduling and bug/issue tracking.

Read more about SpiraTest

Users also considered
Jira logo

Project management and work tracking software

learn more
Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

Read more about Jira

Users also considered
GitHub logo

Social coding & collaborative development platform

learn more
GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code

Read more about GitHub

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

Read more about Freshdesk

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Wrike logo

AI powered workflow management platform

learn more
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

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Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Spiceworks Cloud Help Desk logo
Category Leaders

Server and website monitoring software

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Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Read more about Spiceworks Cloud Help Desk

Users also considered
Shortcut logo

Project management platform for software development teams

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Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, objectives and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

Users also considered
Milvus logo

IT management system and help desk solution

learn more
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Read more about Milvus

Users also considered
Salesforce Platform logo

Develop enterprise & customer-facing apps

learn more
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any system, automate processes, and create reports. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning.

Read more about Salesforce Platform

Users also considered
Quickbase logo

No-code collaborative work and project management platform.

learn more
Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems.

Read more about Quickbase

Users also considered
Rollbar logo

Full-stack bug and issue tracking for web and mobile apps

learn more
Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. Instrument Rollbar SDK with your code to handle exceptions and collect data for debugging. Supports JavaScript, Ruby, Python, Java, .NET, iOS, Android, Go, and more.

Read more about Rollbar

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

learn more
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered

Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers emphasize efficient organization, assignment, and tracking of tickets. The ability to automate responses, customize reports, and integrate various communication methods enhances productivity and collaboration. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Users value real-time visibility on task status, customizable workflows, and the ability to track progress across different frameworks, which promotes accountability and timely issue resolution. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers highlight the importance of streamlined tracking, assignment, and escalation of support tickets. Customizable forms and integration options enhance efficiency and improve customer service. 94% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users appreciate tools that facilitate communication and teamwork, such as shared boards, issue reporting, and integrated code review systems, which help streamline workflows and maintain project coherence. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers highlight intuitive task creation, assignment, and prioritization features. Customizable workflows and real-time updates aid in efficient project management and enhance team collaboration. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value granular control over user access and permissions, ensuring secure management of who can view, edit, and manage project data, which helps maintain data integrity and security. 90% of reviewers rated this feature as important or highly important.