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Best Issue Tracking Software for Mid Size Business

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BugReplay logo

BugReplay

5.0
(6)

Spend less time debugging: screen capture + technical data.

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BugReplay is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about BugReplay

JIRA Service Management logo

JIRA Service Management

4.4
(278)

The only ITSM solution built on the Jira platform

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JIRA Service Management is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about JIRA Service Management

Enablon Incident Management logo

Enablon Incident Management

4.0
(1)

AI-enabled incident management software

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Enablon Incident Management is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support.

Read more about Enablon Incident Management

Freshdesk logo

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

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Freshdesk is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

ZenHub logo

ZenHub

4.5
(28)

Agile project management and product roadmapping for GitHub

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ZenHub is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

Read more about ZenHub

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

ClickUp logo

ClickUp

4.7
(2.4K)

Project management, task tracking, & professional goal tools

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ClickUp is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about ClickUp

SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about SolarWinds Service Desk

BugHerd logo

BugHerd

4.7
(58)

BugHerd: The Visual Feedback Tool for Websites

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BugHerd is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum.

Read more about BugHerd

Halo Service Desk logo

Halo Service Desk

4.9
(7)

Help desk management solution

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Halo Service Desk is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about Halo Service Desk

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

TOPdesk logo

TOPdesk

4.6
(42)

Help desk & service management

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TOPdesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about TOPdesk

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Backlog logo

Backlog

4.5
(77)

Online project management tool for developers

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Backlog is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base.

Read more about Backlog

Bugfender logo

Bugfender

4.2
(21)

Bug tracking & log management tool for software developers

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Bugfender is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum.

Read more about Bugfender

GitHub logo

GitHub

4.8
(3.9K)

Social coding & collaborative development platform

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GitHub is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum.

Read more about GitHub

Bitrix24 logo

Bitrix24

4.0
(496)

100% free CRM, collaboration and communication tool suite

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Bitrix24 is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

SpiraTest logo

SpiraTest

4.0
(103)

Powerful Test Management Software

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SpiraTest is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about SpiraTest

Bird Eats Bug logo

Bird Eats Bug

4.7
(29)

Spend less time on bugs: screen recording + technical logs.

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Bird Eats Bug is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, FAQs/Forum.

Read more about Bird Eats Bug

HelpDesk logo

HelpDesk

4.5
(32)

Ticketing software for effortless customer support

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HelpDesk is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

ChangeGear logo

ChangeGear

4.0
(50)

Comprehensive change and service management.

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ChangeGear is available for Mid Size Business and offers the following support options: FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat.

Read more about ChangeGear

Canfigure logo

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

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Canfigure is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum.

Read more about Canfigure

AuditFindings.com logo

AuditFindings.com

4.9
(7)

Audit issue management solution for businesses

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AuditFindings.com is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat.

Read more about AuditFindings.com

Alcea IssueTrack logo

Alcea IssueTrack

4.2
(10)

Cloud-based issue management software

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Alcea IssueTrack is available for Mid Size Business and offers the following support options: Chat.

Read more about Alcea IssueTrack

MSP Manager logo

MSP Manager

4.0
(9)

Boost your business

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MSP Manager is available for Mid Size Business and offers the following support options: Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base.

Read more about MSP Manager