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Top Rated IT Management Software with Freshdesk

Last updated: June 2026

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24 software options

AlertOps logo

Incident & response management tool for IT & DevOps teams

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Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset.

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ManageEngine ADManager Plus logo

Active Directory Management and Reporting Solution

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ADManager Plus unifies day‑to‑day IT administration for Active Directory, Microsoft 365, Google Workspace, and Exchange. IT teams use it to automate provisioning and deprovisioning, standardize changes, clean up stale accounts, and safely delegate help‑desk tasks from a single, web‑based console.

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Automox logo

Cloud-based platform for patch management

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Automox is the endpoint management platform built for the era of autonomous operations

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Rippling logo

Workforce management across HR, finance, and IT. 

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With Rippling IT, you have a single MDM to manage Macs, Windows, and mobile devices remotely. Centralize visibility, enforce security policies, obtain compliance, and automate lifecycle management with zero touch deployment.

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ISL Light logo

Remote support software & unattended remote access

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Remote support for IT management. Provide ad-hoc tech support to your team members, employees and customers. Connects fast, it's simple to use and secure.

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Zluri logo

Expel SaaS wastage, automate IT tasks, secure SaaS ecosystem

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Zluri is an enterprise SaaS Management Platform (SMP). It helps you discover, manage and optimize your SaaS stack from a single dashboard. In short, Zluri puts the IT teams back in control of their new SaaS landscape.

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Auvik logo

Tool that gives IT teams network visibility and control

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Auvik's cloud-based network management software supports over 15,000 device types from more than 700 vendors to give you instant insight into your network while automating complex and time-consuming tasks. With Auvik, you get complete network visibility and control.

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ManageEngine AD360 logo

Identity and access management platform

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ManageEngine AD360 is a converged identity platform for IT teams managing hybrid Microsoft environments. It unifies user provisioning, access governance, auditing, backup, and self-service under a single console, improving IT productivity and operational resilience.

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NetCrunch logo

Network monitoring, live dashboard & alert management system

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AdRem NetCrunch is an agentless network monitoring & management system designed for tracking and preventing issues related to bandwidth, uptime, networking equipment or servers, virtualization troubleshooting, cloud services & web, applications, device config management & backup.

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24Cevent logo

On-call incident response when alerts are not enough

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Within IT management, 24Cevent helps teams control what happens during critical incidents. It provides structured on-call response, clear ownership, and automatic escalation when IT services are disrupted, helping reduce risk and meet SLAs.

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YOUZER logo

IT and SaaS account management & monitoring

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Youzer is an online software that helps companies to manage the IT accounts and assets of their employees

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Asset Panda logo

Cloud-based asset relationship management platform

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Asset Panda is a highly configurable asset tracking platform that helps businesses of all sizes manage their IT assets, inventory, equipment, and more. With customizable fields, unlimited users, and seamless integrations, Asset Panda provides a centralized solution to keep track of your valuable assets and streamline your operations.

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Addigy logo

Apple device management solution for Apple IT teams

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Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS devices. Key features include user group management, automated device enrollment, asset monitoring, usage tracking, and reporting.

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Squadcast logo

Modern Incident Response with Intuitive Actionable Alerting.

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Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

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TeamViewer ONE logo

Remote support, remote access & device management software

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Proactive IT management that prevents problems before they start—TeamViewer makes work flow better across your digital workplace.

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OpsGenie logo

Modern IT incident management and response solution

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Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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ConnectWise SIEM logo

Threat detection and response management software

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ConnectWise SIEM is a threat detection and response management software designed to help enterprises create, launch, and manage cybersecurity programs. The platform enables organizations to identify potential threats and malicious activities across networks & connected devices via a unified portal.

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ManageEngine OpManager logo

Network Monitoring & Management Software

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OpManager, world's first truly integrated network management software for faster and smarter network management.

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Pipefy logo

Cloud-based and AI-powered process orchestration platform

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Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

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BetterCloud logo

Eliminate up to 78% of SaaS management work

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BetterCloud eliminates up to 78% of SaaS management work by automating onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment.

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Electric AI logo

IT management software for managed software providers (MSP)

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Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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LogMeIn Resolve logo

Unified endpoint management for IT teams and MSPs.

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Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one intelligent platform.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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PDQ Connect logo
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Cloud-based endpoint management

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PDQ Connect is cloud-based, agent-based endpoint management for Windows and macOS. Patch, deploy software, and remediate vulnerabilities with event-driven automation, no VPN required. Built for sysadmins. Trusted by 30,000+ IT professionals. Free 14-day trial at pdq.com.

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