QuestionPro Reviews

QuestionPro is our favorite tool for conducting online surveys. Getting started with QuestionPro is very easy and doesn't require much technical skills. QuestionPro has a very simple and easy to understand user interface in which all the tools are very well placed. It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can...

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QuestionPro is so far the best survey tool for us but they should do something about the pricing. Some necessary features are exclusive to its Paid version which is a little bit costlier. Other than the pricing factor, there's nothing that we dislike about QuestionPro.

It is easy to use and manipulate into what's needed for our organization.

Some things are hid behind a paywall and may need to upgrade in order to use these features.

Nothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.

Very low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.

Does everything we need, easy to learn and to use.

Reporting, sometimes won't allow the options I would prefer.

The product is easy to use, cost-effective allows for branding and works well. It meets all of our needs and more! There is also great customer service.

Importing surveys hasn't worked well for us but it could be I have not imported the data correctly.

Potent tool and is easy to use. Though it was designed to do a survey, it could be used for many other things.

It was not easy to share the results with other team members.

QuestionPro survey software is user friendly! I would recommend A+++

I do not have any cons about this software. It doesn’t everything we need for our organization.

The product is easy to use. The design function for surveys is very user-friendly.

At some point the N/A option has been removed and would not show on the survey results anymore.

Very easy to develop and distribute surveys.

Nothing. It's a great, easy to use product.

Easy to use . There are many question options, including smiley faces, which some of the other survey companies offer only for premium packages. It's easy to set up multiple collectors and to download raw data.

None, worked well for us and we appreciate the non profit access.

We have used QuestionPro exclusively as a survey tool for program participants to evaluate a class or webinar they attended. The features are simple to use once you have things set up, and sharing the survey results with others works very well. As a small nonprofit, we appreciate QuestionPro offering an option that fits our budget to capture a lot of helpful data to measure program success.

Some features take a bit of time to figure out. And changing interfaces have recently made it more difficult to find how to do something that was previously easy to do.

Hi Colleen, Thank you for your review! We appreciate your feedback and your usage! Please let us know if there is anything we can do to help!

The easy of creating surveys saves me time and stress.

The editor could have more options. Sometimes when I use the visual editor I have issues with it resizing the images to the original size instead of what I set it at in the html tag.

Hi Bob, thank you for your review! We appreciate you switching to QuestionPro over our competitors and providing feedback on the visual editor! Please don't hesitate to reach out if there is anything you need!

QuestionPro allows sub-elements to dropdown depending on the user input. This is a fantastic way of making it easy for those using the forms we have built to know when we want additional info. The alternative is for use to place text on the form, letting them know when they should fill out a section and when they should not. Users don't always read .. so QuestionPro's dependent drop-down elements is THE WAY to do it best!

We don't have any cons. For us, this works very well.

Hi Michael, Thank you for your review! We greatly appreciate your positive feedback and support!!

QuestionPro makes professional surveys easy to build and deploy.

It has a lot of features, so it can be overwhelming.

The easyness to edit surveys and the amount of resources that are available to use!

I can't raise negative opinions about the service!

Hi Daniel, Thank you for your review! We greatly appreciate your positive feedback and support!!

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible. Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly. Data analytics and reporting is a breeze. QuestionPro is very versatile, and continue to progress and be innovative. The system is designed with the end-user (administrators and survey takers) in mind.

This may seem unrealistic, but I have no issues with the software or the company.

The ability to learn how to use on my own, but still has great help sections and live chat option if I was in a bind. The free trial is great and offers the meat of what you get with a basic plan. It allowed me to learn how to navigate and familiarize myself with the software and its capabilities. I was able to do an actual test survey. The survey itself was great! I was searching for a good survey software and this just crossed my path! I will recommend over and over!

Some areas of the software do not tell you the feature is not included in your selection tier. So you can hit a button and wonder what is happening. But then you have the great live chat and they are quick to resolve or explain. Other portions of the software like contact uploads did not upload but also did not provide me with an error message. I had two columns that were not allowed in the basic tier but it would be nice to have a pop up because I could not figure out what the issue was.

The software can do a lot. Nevertheless, it is easy to use and is also very well suited for small, low-key surveys. But even complex surveys can be set up quickly with a little practice. With a little experience, most of the functions are easy to use. Thanks to the simple integration of a survey via a link, QuestionPro can be integrated into the work process as quickly as desired.

There is nothing really negative to say about the software. The conditions under which we work with the software as an NGO are fair, but understandably do not include full support. Nevertheless, the support requested has always been prompt and very satisfactory.

We were able to embed the results from individual questions onto websites. This is a unique feature that is extremely helpful to us. While we had some technical troubles implementing that at one point, support was very responsive so that we could get it up and running.

We really didn't have any particular issues or missing feature concerns.

Hi Rebecca, Thank you for your detailed review; we appreciate your feedback and are glad that you are happy with QuestionPro!

No pros were added to this review

The data from this survey is completely unreliable and cannot be used for any research. We have to re-run our survey and re-contact all participants.

QuestionPro is versatile - it's more customizable than other form options, and makes things like generating QR codes for quickly distributing surveys a breeze. If you'd like greater control over how your surveys look and behave than products like Google Forms offer, QuestionPro is worth checking out. Their support for non-profit clients is also commendable.

The menu for customizing which email addresses are notified when a specific survey receives responses could be easier to find.

Hi Stephen, Thank you for the review! I will be taking in your feedback about the menu; if there is any other way we can earn a 10/10 from you, please let us know how we can help!

I am SO grateful that there is a nonprofit version of this tool. Our attempts to use other survey platforms to meet our needs were unsuccessful. QuestionPro meets every one of our needs, on top of being incredibly economical!

The only thing I dislike is having to annually renew without being reminded to do so. If I don't log into the platform on time, then our account is temporarily closed. I would prefer to receive an email or some other proactive notification to renew.

Hi Megan, Thank you for your review! We appreciate your feedback very much and will look into the renewal process!

QuestionPro is sophisticated enough to create surveys with good branching, paging, etc. Because I use it usually only twice a year, it does take a little time to refresh my learning (and learn about the new features always being added). I love the survey bank, as it allows me to easily copy and adjust a former survey, saving a lot of time. When I get stuck, I am able to find help from the customer service team. Best of all, QuestionPro generously offers free use for small nonprofits :)

The process to add distribution lists and create cover letters for surveys can be confusing. It is easy to overlook customizing a thank you/etc end note, and then the default ones in the system can be not so great (like include gendered language rather than gender neutral language, or have a corporate feel).

Hi Lora, Thank you for your review! We appreciate your feedback; please let us know if there is anything we can do!

The system does everything we need it to do and the support is outstanding.

Some functions and menu-driven routines are a bit cumbersome at first, but easily learned.

The not for profit pricing is most helpful. Love the ease of building a survey and getting professional survey results graphed for me.

When I first used QuestionPro, I forgot it was an Internet product and as such I needed to ask for user name and or user email in order to figure out which of my members completed which survey as I was not able to readily identify member by IP address. Likewise, some email servers of highly secure organizations were forwarding my QuestionPro survey emails to my members' spam folders.