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QuestionPro Logo

SaaS survey solution for gaining insights

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QuestionPro - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

QuestionPro overview

Based on 520 verified user reviews

What is QuestionPro?

QuestionPro is a survey tool with key features that include a survey builder, customizable questions, reporting and analytics, data import/export, question branching, skip logic, and more.

Who uses QuestionPro?

By industry, QuestionPro reviewers are most commonly professionals in non-profit organization management (47%). The most frequent use case for QuestionPro cited by reviewers is surveys (93% of reviewers).

What do users say about QuestionPro pricing?

Most reviewers indicate that QuestionPro offers affordable pricing and valuable free options for nonprofits, and they appreciate access to advanced features. Some users report feature restrictions, annual payment requirements, and occasional inconsistent or high pricing.

Starting price

83per user /
per month

Alternatives

with better value for money


Pros & Cons

Customization

Accessibility

Responsiveness

Reliability

Permissions

Variety

QuestionPro’s user interface

Ease of use rating:

QuestionPro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(7)
3-4(93)
5(420)

What do users say about QuestionPro?

Reviewers appreciate QuestionPro for its customizable survey creation, intuitive interface, and robust reporting tools, which help them collect and analyze data efficiently. They find the platform’s wide range of question types, branching logic, and templates useful for both simple and complex surveys, and value its nonprofit pricing and support for multiple languages. They indicate that customer support is responsive and helpful, and that the software is easy to learn for beginners, though some mention a learning curve for advanced features and occasional limitations in customization or reporting options.

They report that QuestionPro enables effective data collection and sharing, with export options in various formats and real-time analytics. Some feel the platform could improve its visual customization and reporting flexibility, but they appreciate its reliability, accessibility across devices, and strong value for nonprofits. They say the training resources and user-friendly design make it suitable for organizations of all sizes, supporting professional research, program evaluation, and stakeholder engagement.

Select to learn more


Who uses QuestionPro?

Based on 520 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Nonprofit Organization Management
Education Management
Civic & Social Organization
Health, Wellness and Fitness
Others

Use cases

Survey
Community
Market Research
SMS Survey
Employee Engagement

QuestionPro's key features

GetApp's analysis of 128 verified user reviews collected between July 2021 and December 2024 identifies QuestionPro's most critical features and summarizes user sentiment about those features.

Survey builder

Reviewers appreciate QuestionPro's Survey Builder for its intuitive and user-friendly interface, making it easy to create, modify, and test surveys. They report that it supports a wide range of question types and allows for conditional elements, enhancing survey customization. Users find it valuable for various organizational needs, including UX studies, membership engagement, and conference planning. They also highlight the ability to save specific questions to a library and the drag-and-drop functionality for quick survey creation. Of the 73 QuestionPro users who gave detailed accounts of their use of Survey Builder, 97% rated this feature as important or highly important.

See related user reviews

“The ability to alter flow of control (i.e. skip irrelevant questions, ask different questions based on participant answers, etc.) has greatly helped us - we see higher survey completion rates and fewer frustrated participants.”
CM

Christopher M.

Data Manager

“Question pro allows surveys to use conditional elements. If someone, for instance, answers a question that they don't use something that we are asking about, those people won't have opened to them the next few questions about that item. ”
MW

Michael W.

Business Director


Customizable questions

Reviewers highlight the flexibility of QuestionPro's customizable questions, allowing them to tailor surveys to specific audiences and needs. They appreciate the ability to use varied question types and phrasing, which is essential for diverse target groups. Users find it easy to design questions that collect relevant data, enhancing the survey's effectiveness. They also mention the convenience of integrating existing survey questions and the platform's support for different languages and regional variations. Of the 30 QuestionPro users who gave detailed accounts of their use of Customizable Questions, 97% rated this feature as important or highly important.

See related user reviews

“We need to integrate a variety of types of questions in our surveys; this software offers flexibility to fit our needs.”
LP

Lisa P.

Executive Director

“Customizing the questions is very easy. The target group of our association is very diverse: the ability to ask the questions in different ways is therefore very important to us”
MN

Marco N.

Geschäftsführer


Reporting/Analytics

Reviewers indicate that QuestionPro's reporting and analytics capabilities are comprehensive and user-friendly. They value the real-time data reporting, the variety of report types available, and the ability to export data in multiple formats like Excel, PDF, and PowerPoint. Users appreciate the clear and professional look of the reports, which are useful for analysis and presentation. They also mention the ease of sharing reports with stakeholders and the time-saving benefits of automated analytics. Of the 63 QuestionPro users who gave detailed accounts of their use of Reporting/Analytics, 95% rated this feature as important or highly important.

See related user reviews

“The reporting is easy and the graphics are helpful for quick analysis. We share the report with our Board via the reporting link. It can't be any easier for our Board to obtain real-time analytics.”
LL

Laura L.

Director of Administration

“Instant reporting in PDF and powerpoint enabling quick creation of outputs with limited tailoring of reports required, saving time”
SA

Sarah A.

Chief Executive


Data import/export

Users report that QuestionPro's data import/export capabilities are essential for managing datasets and facilitating workflow. They find it easy to import contact lists, images, and PDFs, and appreciate the ability to export data in various formats such as Excel, Word, and SPSS. Reviewers highlight the convenience of creating printable PDFs for offline use and the critical role of data export in reporting and analysis. Some users note occasional issues with data import but find overall functionality satisfactory. Of the 55 QuestionPro users who gave detailed accounts of their use of Data Import/Export, 95% rated this feature as important or highly important.

See related user reviews

“Data import and export are important to our team members so that we have the data we need systematically available to facilitate our workflow and support decision making.”
MH

Michelle H.

Sr. Operations Coordinator

“The main way I use importing and exporting in QuestionPro is with contact lists. I can easily import and export contact lists. It is also very easy to import images and PDFs in the newsletters. ”
JC

Jordyn C.

Vice President of Technology


Question branching

Reviewers find QuestionPro's question branching feature valuable for creating customized surveys that adapt to respondents' answers. They appreciate the ability to build complex surveys with logical question flow, enhancing the survey experience. Users report that branching helps in collecting specific and meaningful data from different audience segments. They also mention the ease of use and flexibility of this capability, which is important for keeping surveys engaging and relevant. Of the 23 QuestionPro users who gave detailed accounts of their use of Question Branching, 87% rated this feature as important or highly important.

See related user reviews

“The question branching features allow for customized surveys that allow for collecting a vast array of variables and factors based on differing demographic profiles of respondents”
SC

Sriram C.

Associate Professor

“We have used the logic on many surveys to branch or show/hide questions based on answers to other questions. This enables building complex surveys.”
CA

Christopher A.

Web Coordinator


Skip logic

Reviewers highlight the usefulness of QuestionPro's skip logic feature in streamlining surveys and tailoring them to respondents' needs. They find it easy to set up and manage, allowing participants to skip irrelevant questions, which improves the survey experience. Users appreciate the robust functionality and flexibility of skip logic, noting its importance for creating sophisticated surveys. Some mention occasional complexity but overall find it a helpful tool for making surveys concise and relevant. Of the 21 QuestionPro users who gave detailed accounts of their use of Skip Logic, 81% rated this feature as important or highly important.

See related user reviews

“Using logics throughout our more complex or longer surveys are easy to do and very helpful. Knowing our target audience, they need concise surveys so any way to make it easier for them is great. In our several years we have had very minimal issues with skip logics not working. ”
AP

Adam P.

Community Engagement Team Lead

“Skip logic is an integral part of our survey design that QuestionPro allows us to manage.”
TP

Thomas P.

Member


All QuestionPro features

Features rating:

Email reminders
Reminders
Data visualization
Data cleansing
Real-Time data
Surveys & feedback
Pulse surveys
Sentiment analysis
Multiple question types
Contact management
Reporting & statistics
Survey/Poll management
Drag & drop
Customizable fields
Data analysis tools
Data security
Template management
Real-Time reporting
Contact database
Third-Party integrations
Question library
Activity dashboard
Mobile access
Engagement tracking
URL customization
SSL security
Support audio/images/video
Customizable templates
Access controls/permissions
Question piping
Response validation
Search/Filter
Conditional logic
Message personalization
Anonymous feedback
Dynamic content
Alerts/Notifications
SMS messaging
Multi-Language
Email marketing
Statistical analysis
Social media integration
Customizable branding
Gamification
Survey sample management
Offline response collection
Benchmarking
Multi-Channel distribution
Discussions/Forums
Randomization
API
Response quotas
Panel management
User management
Site intercept survey
Trend analysis
Templates
Visual analytics
360 degree feedback
Audience targeting
Commenting/Notes
Customer segmentation
Customizable reports
Employee database
Employee onboarding
Employee recognition
Feedback management
Filtering
Group management
Mass texting
Member directory
Mobile alerts
Mobile survey
Moderation
Multiple user accounts
NPS survey structure
Offline access
Real-Time analytics

QuestionPro awards

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Starting from

83

/user

Per month

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Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

QuestionPro pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Surveys & Research- Essentials

0.00

/user

Features included:

  • 200 responses per month
  • 10 Survey Campaigns
  • 25+ Question Types‪
  • Google Sheets Integration
  • Branching Logic
  • Trend Analysis
  • High availability with global data centers
  • 24/7 Support‪

Surveys & Research- Team Edition

83

/user

Per month

Features included:

  • SMS Invites
  • Custom Scripting‪
  • Blocks and Randomization
  • Third-party Integrations
  • User Roles & Permissions
  • Gift Cards and Survey Rewards
  • Region Specific Data Centersoption to Host Your Data in USA
  • Dedicated Account Manager

Surveys & Research- Advanced

99

/user

Per month

Features included:

  • 35+ Question Types‪
  • Panel Integration‪
  • Email Alerts
  • Salesforce Integration‪
  • Gap Analysis
  • Advanced Data Segmentation
  • CSS Customization and Your Own Domain

Surveys & Research- Research Suite

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Dedicated Success Manager
  • Multi User Collaboration
  • Auto-Translation
  • Question Randomization
  • FTP Support
  • Heatmaps
  • Custom Validation
  • Encryption
  • SSO Support

Customer Experience

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Sentiment Analysis
  • API Integration

Employee Experience

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • 360 Degree Feedback
  • Track Churn and Retention

User opinions about QuestionPro price and value

Value for money rating:

Of 97 reviews that provide robust commentary on QuestionPro's price and value, 85% mention it in a positive light.

Most reviewers indicate that QuestionPro offers a variety of affordable pricing options, including monthly and annual plans, which provide good value for money. They appreciate the availability of a free version for nonprofits, which significantly helps organizations with limited budgets. Users find that the nonprofit discount and free annual licenses allow them to access advanced features at no cost, making it an economical choice for small organizations. They say that the comprehensive feature set and the ability to conduct unlimited surveys with unlimited respondents add to the product's value.

Some users report that certain features are locked behind higher-tiered price levels, which can be a drawback for those on basic plans. They mention that the free version has limitations, such as restricted functionality and a banner over the screen. Reviewers indicate that the lack of a monthly subscription option and the requirement to pay for an entire year can be a barrier for some. They also note that the pricing can be inconsistent and sometimes feels high compared to competitors. Despite these concerns, many users still find QuestionPro to be a cost-effective solution for their needs.

, and

To see what individual users think of QuestionPro's cost and value, check out the review excerpts below.

“QuestionPro offers a variety of affordable pricing options--from monthly service to longer-term, cost-saving annual contracts--with unlimited surveys and unlimited respondents. ”
DW

Dan W.

“QuestionPro offers all of the survey tools that we need for our small non-profit while making it affordable for such a small organization that has limited resources.”
KC

Kristina C.

Executive Director

“So, essentially, if you are on a free account and go over 1,000 submissions, QUESTIONPRO WILL HOLD YOUR SURVEY DATA HOSTAGE UNTIL YOU PAY FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer monthly subscriptions.”
GM

Geoff M.

Digital Marketing Technologist

QuestionPro integrations (16)

Integrations rated by users

We looked at 520 user reviews to identify which products are mentioned as QuestionPro integrations and how users feel about them.

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

QuestionPro customer support

What do users say about QuestionPro customer support?

Customer support rating:

We analyzed 102 verified user reviews to identify positive and negative aspects of QuestionPro customer support.

Widespread user sentiment highlights the support team's fast, responsive, and helpful assistance with technical issues.

A significant portion of users appreciate the ease of reaching support, even during late hours or via live video connections.

Multiple users note that support staff are knowledgeable, patient, and proactive in resolving problems and providing guidance.

Common user feedback praises the consistent availability and professionalism of customer service, making users feel well-supported.

Support options

Email/help desk
Chat
Phone support
Knowledge base
Faqs/forum
24/7 (live rep)

Training options

Videos
Webinars
Live online
Documentation

To see what individual users say about QuestionPro's customer support, check out the review snippets below.

“The customer service is very good with the product - I had a follow-up issue that I was really concerned about and our account rep got back to me with the information I was looking for in less than an hour. ”

MF

Michael F.

Director

“There were times I needed help at 22:00 at night and the support team member was just a message away and more than willing and able to help me in that moment.”

KJ

Kyle J.

Customer Experience Insights Manager

“The support team is excellent and responds to my questions usually within 1-2 hours day or night.”

R(

Robin (.

Systems Admin

QuestionPro FAQs

Q. What type of pricing plans does QuestionPro offer?

QuestionPro has the following pricing plans:
Starting from: $99.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. What is QuestionPro used for?

QuestionPro is a comprehensive online survey software and research platform designed to help individuals and teams of all sizes create, distribute, and analyze surveys. It offers a set of features and capabilities to meet the diverse needs of market researchers, customer experience managers, human resources professionals, academic researchers, and marketing professionals. QuestionPro helps organizations create and share online surveys and polls with a targeted set of users, enabling business to make decisions based on the response collected. Users can design surveys with multiple question types, ready-made survey templates, and customizable design themes. It also provides visibility into the project performance with dashboards and data analytics. Users can also collaborate with team members while conducting research and share surveys, data, and reports. Businesses can choose from various professional survey themes using inbuilt tools to customize headers and footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed or remaining. It facilitates survey distribution through emails, SMS, social media, and more. QuestionPro's offline mobile app lets respondents answer surveys even at places without an internet connection. The solution allows users to export reports and data to standard formats like .xls, .doc, .pdf and SPSS. It facilitates integration with various business applications including Hubspot, Microsoft Dynamics, Zapier, and MailChimp among others. QuestionPro is ISO 27001 certified and complies with data security standards and data privacy laws including GDPR.


Q. What are the benefits of using QuestionPro?

• With QuestionPro, users can customize surveys with company logos, branding and designer themes, creating professional surveys.
• QuestionPro supports multimedia integration through which survey designers can customize surveys with smileys, emoticons, pictures, videos, designer scales and more; making it interactive for respondents.
• QuestionPro offers complete control over the survey, allowing clients to make certain fields mandatory for completion by respondents before they can exit the survey.
• With QuestionPro, users can share surveys with respondents in both online and offline modes; distribute surveys via email, mobile, Facebook, QR codes and other platforms.
• QuestionPro offers multilingual functionality that allows users to create surveys in multiple global languages including Chinese, Japanese, Arabic & Hebrew.


Q. Who are the typical users of QuestionPro?

QuestionPro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does QuestionPro support?

QuestionPro supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, Hebrew, Italian, Japanese, Portuguese, Spanish, Turkish


Q. Does QuestionPro support mobile devices?

QuestionPro supports the following devices:
Android, iPad, iPhone


Q. Does QuestionPro offer an API?

Yes, QuestionPro has an API available for use.


Q. What other apps does QuestionPro integrate with?

QuestionPro integrates with the following applications:
HubSpot Marketing Hub, Google Analytics 360, Zapier, Freshsales, Marketo Sales Connect, Salesforce Sales Cloud, Caspio, Tableau, NVivo, Copper, Microsoft Power BI, Google Sheets


Q. What level of support does QuestionPro offer?

QuestionPro offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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