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Conversational Marketing Platform Software with Social Media Integration (2026)

Last updated: February 2026

Conversational Marketing Platform Software Key Features

    Based on 458 user opinions, we identified 6 features that are important for any product in Conversational Marketing Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Multi-Channel Communication

    Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

    Average user rating

    4.6

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.9

  • SMS Messaging

    Send messages via SMS

    Average user rating

    4.7

  • Communication Management

    Manage and track all internal and external communication conducted via calls, email, text, or chat

    Average user rating

    4.6

  • Contact Database

    Centralized database of stakeholders and their contact information such as names, address, phone number etc.

    Average user rating

    4.6
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Features

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94 software options

CTM logo

CTM

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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LiveAgent logo

Multichannel customer care solution with an AI chatbot

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LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

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Intercom logo

Intercom is bringing AI-first Customer Service to the world

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Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

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Birdeye logo
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Always On. Always On-Brand. Always Driving Outcomes.®

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Tidio logo
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Aill-in-one customer support software with AI features

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Tidio is a conversational marketing platform comprising live chat, chatbot, AI agent, and lead generation features. Engage your customers live, generate leads via chatbot automation, answer questions about products and services with Lyro, an AI agent that provides truthful, human-like answers.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

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Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

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Leveraging a live chat to perform conversational marketing is an asset to any business. Smartsupp is an all-in-one multichannel Conversational Marketing Platform that provides live chat, chatbots, powerful visitor data and metrics tools, a customizable widget to reinforce branding, and much more.

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TextP2P logo
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SMS Marketing and Ringless Voicemail Drops with Automation

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TextP2P offers texting, email, and ringless voicemail combined in platform for small to medium size businesses in the US & Canada. The platform allows users to do bulk messaging or do 2-way conversations with a 98% open rate. It also supports message automation, keywords, and surveys.

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Zenvia Customer Cloud logo

AI for customer service to sell more and serve better

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Zenvia Customer Cloud helps your company sell more and serve better by unifying channels, data, and journeys in a single solution.

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Tiledesk logo
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Conversational Automation Made Easy

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Tiledesk allows businesses to engage with customers throughout their journey. The all-in-one customer engagement platform that offers different functionalities, from lead generation to post-sales, from WhatsApp to your website. With omni-channel live chat and chatbots.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Clepher logo
Category Leaders

Get Clepher with Chatbots

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With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

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CoPilot AI logo

Streamline Your Sales Pipeline with CoPilot AI

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Transform your sales strategy with CoPilot AI, cutting-edge AI-powered sales enablement software. Prioritize prospects, engage with purposeful messages, and deliver personalized insights to elevate your conversion rates.

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Medallia Concierge logo

Text messaging for customer service & team collaboration

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Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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11Sight logo
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The shortest path to revenue.

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#1 Inbound Video Call Platform for Revenue Teams.

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VideoAsk logo

Get personal with face-to-face interactions: at scale

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Interact face-to-face with your audience using short and simple video chats. Ideal for converting leads, speeding up recruitment, getting authentic testimonials, and engaging your audience.

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Rasayel logo

All-in-one B2B sales platform for WhatsApp

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Rasayel is a customer communications platform built to help you sell better over WhatsApp.

Rasayel is a Meta Business Partner.

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Mobile Text Alerts logo

#1 SMS Marketing Service for Businesses

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Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

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MailUp logo

Email, SMS and Messaging Apps marketing solution

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MailUp is an email and SMS delivery solution. The software allows users to send and design their own promotional, newsletters, transactional emails and SMS, and features database management, email and SMS automation, landing page management, API and integrations, and more.

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SmatBot logo

Chatbot Building Platform

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An omnichannel platform that can be used to build conversations with your customers for the purposes of Lead Generation, Customer Support, Surveys, Enquiries, Appointments, Feedback, Suggestions and more.

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ChatBot logo

Easy to use chatbot platform for business

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Good customer relationships form the basis of a successful business. With ChatBot, you’ll build strong connections by engaging users coming to your website. Support visitors browsing your offers and help them find and purchase products.

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Solutionreach logo

Patient engagement platform for practices of all sizes

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Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.

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Froged logo

THE one tool for onboarding, engagement & customer support

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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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B2Chat logo
Category Leaders

B2Chat Multiagent & MultiChannel

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Turn online conversations into sells with B2Chat. A web app software that brings into one inbox and simultaneously, all of your customer service channels: social media, WhatsApp, Chatbots.

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Desku logo

AI First Customer Service Software | AI Agents | AI CoPilot

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Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.

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