App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

NetSuite Logo
NetSuite

Write a review

The World’s Leading, Most Deployed Cloud ERP Solution

visit website

(216)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

NetSuite Pricing

Pricing overview

Value for money rating

3.8

/5

1.5K

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing available on request.

What users say

I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Perfect for Subscription and SaaS Model Businesses.

Popular contenders

Price starts from

19

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

1000

/user

One-time payment

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

460

Per year

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

Free

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

10000

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Reviewers who mentioned pricing said:

AvatarImg
AvatarImg

Andy K.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses

Reviewed 2 years ago

For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.

Pros

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Cons

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

MV
AvatarImg

Mariana V.

Biotechnology, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Pros and Cons - Don't fall for their sale pitch

Reviewed 4 years ago

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to...

Pros

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Cons

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not...

AvatarImg
AvatarImg

Federico A.

Banking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great product for a Small / Medium Bussiness

Reviewed 2 years ago

Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.

Pros

- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP

Cons

- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

AT
AvatarImg

Andrea T.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

New to Netsuite 4 years ago - recommend over SAP alternative

Reviewed a year ago

We use Netsuite everyday for everything from procure-to-pay to order-to-cash, as well as other general accounting functions (journal entries, inventory management, budgeting, etc). Our experience has been good and I think Netsuite is a great value for the money compared to competitors that I've used in the past.

Pros

I previously used SAP in addition to smaller and more dated ERP systems. I think Netsuite is a great value for the money, especially compared to SAP. The dashboards are nice and you can really get great value out of dashboard customization. Our implementation with the Netsuite team was a little rocky, and I think that the implementation team should work more with companies to see what's more valuable to them in order to guide users to dashboard and report customizations that will make their daily work easier and more efficient.

Cons

A lot of things aren't included in the main package and are available for purchase as an add-on. One example is the fixed asset module which, to me, should be included in the basic package. There are reports that I wished were more easily filtered within Netsuite, but we instead have to export them to Excel in order to filter them to the data we need. (This may be something customizable, but again, we weren't given much guidance on customizations and have worked through that on our own).

Vendor response

Thanks for taking the time to leave a review, Andrea! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

DH
AvatarImg

David H.

Farming, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Balanced ERP solution

Reviewed 9 months ago

We've been able to accelerate our key business functions including Finance (accounting close is much faster), Operations (inventory is much more accurate), and Sales (customer orders and invoices are automated through EDI).

Pros

- Ability to scale all of our major business functions, particularly Operations and Finance- Integrations with our subledgers (e.g. Coupa)- Automation opportunities such as EDI and workflows

Cons

- Warehouse Management (WMS) leaves a lot to be desired- Customization can be expensive, but thankfully we have not needed much

Vendor response

Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

KS
AvatarImg

Kathy S.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Netsuite Experience - It's nice to have all your info in one place

Reviewed 5 years ago

Overall, I do like Netsuite. There are moments that it is frustrating, but I love that we have most of our information in 1 system. It makes it so much easier when you have multiple stores and websites. We have had some features we have added on through other vendors, but for the most part, our employees can find what they need by looking in our Netsuite system, without having to look in multiple products. That convenience is worth a lot to me.

Pros

I like that everything is in one location. We aren't having to export all of our inventory to a separate system, in order to have a website. It makes it so much easier for all of our employees, rather that having to log into multiple systems, to get real time information about inventory, orders, etc.

Cons

The product that we use for our website, SiteBuilder, is really in need of updates. My understanding, is that a lot of customers are still using this, but it is considered "deprecated", so it no longer gets updates. The problem is, that the other website platforms that you can upgrade to within Netsuite, are very difficult to customize. We have been told that the new "midrange product", really can't...

AR
AvatarImg

Verified reviewer

Environmental Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Too Complicated for Daily Use

Reviewed 9 years ago

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes...

Pros

Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes

Cons

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks Requires an in-house expert to help run the system Requires months of repeated training to get staff up to speed Poor for tracking customer account history Extremely difficult to extract and graph the data that you need from it Rigid and hard to change display and parameters of any data displays Very expensive

CV
AvatarImg

Craig V.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Great ERP system. Suitecommerce advanced is not ready.

Reviewed 7 years ago

We have been working with Netsuite on this website for nearly 3 years now. At first we were weighing options for website platforms for two sites (one wholesale and one retail). We decided to go with another platform because the monthly fees for two suitecommerce sites were not in our budget and the platform provided more value for us. When we explained to our Netsuite rep why he lost the job he quickly...

Pros

Single database for ERP and ecommerce sites

Cons

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

LP
AvatarImg

Liz P.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

NetSuite seems to want my business to fail rather than succeed

Reviewed 23 days ago

The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4 of us at the time), but the features were robust and we felt like it could grow with us. We were talked into additional features at added costs (Premium Support and ACS) that we have regretted purchasing (they were unable to delivery anywhere close the value promised, mostly because of bureaucratic processes...

Pros

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Cons

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze...

DR
AvatarImg

David R.

Machinery, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Net-suite Review

Reviewed 24 days ago

Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Pros

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Cons

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

GA
AvatarImg

Gary A.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very comprehensive accounting functionality and a pretty rounded ERP.

Reviewed a month ago

In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Pros

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Cons

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

Vendor response

Thanks for taking the time to leave a review, Gary! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

ma
AvatarImg

merance a.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Look out for high price increases at renewals

Reviewed 4 months ago

They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has...

Pros

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Cons

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

AvatarImg
AvatarImg

Cheryl S.

Wholesale, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Extremely Deceptive Practices - No Accountability

Reviewed 8 months ago

Netsuite is a good product, harder to learn, but they are a very deceptive organization and nobody stays long enough to be accountable when things go wrong. They told us what platform size we fit in and then doubled the price on us after the first year saying we were using too much data. They actually showed us a chart that we were using double the allowed data on month one -- they sold us the wrong level. If they had told us we were in the higher priced category we NEVER would have migrated over. We were stuck with them an additional year to allow us time to integrate to another platform. Buyer Beware!

Pros

The product is good, no problem with that. They lied to get us to integrate and it cost us thousands upon thousands of dollars and tons of time.

Cons

No cons were added to this review

Vendor response

Thanks for taking the time to leave a review, Cheryl. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you regarding your feedback.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great System that helps with professional and business growth.

Reviewed 8 months ago

Overall it is a great system and can be configured to our business needs. We do have a consultant who we work with weekly to help us with this things because it is not easy to create a lot of these customizations on our own. I would love the ability to create reports and saved searches without a consultants help.

Pros

I like that Netsuite has so many fuctions to customzie to your business needs. I like that Netsutie integrates with many outside apps or tools for better interface. It provides room for various stages of growth for a company. I like that Netsuite also provies opportunities for professional growth and networking.

Cons

Implemenation was not the best. We needed more expertise on the products that made sense to our business. We are finding that our billing module is not the right fit and will have to implement a new billing module which will cost of more time and delay our growth we could have had from the beginning. Some of the functionalities that should be basic are still needed to be customized such as reports for AR, unbilled and deferred revenue.

Vendor response

Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

AvatarImg
AvatarImg

Adam G.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Netsuite - track, control and grow businesses

Reviewed 9 months ago

Notably, for security, NetSuite provides multi-level user permissions, allowing dashboards and reports to be visible only to specific roles, such as managers and above. One of its outstanding features is the integration of client billing with time sheets, a very important function that helps in financial audits and eliminates the need to use multiple applicatons.

Pros

NetSuite is one of the best operational flow managers I've tested, it offers a robust solution for inventory management, allows for detailed tracking of items across multiple locations, a significant improvement over older systems that had limited capabilities. The platform also excels at customizaton, allowing users to customize dashboards and reports for specific needs. You can incorporate various elements such as lists, search forms, recent records, and trend charts to create a dashboard that works for every need.

Cons

Using NetSuite has been a mixed experience for me. While comprehensve, the platform's loading time is frustratingly slow, especially when it comes to the timesheet approval workflow and custom report generation. This slowness affects our entire organization. Also, the complexity of the software requires formal training sessions, which can be a hurdle for new users. To top it off, there is no trial version available and the subscription plans are quite expensive.

Vendor response

Thanks for taking the time to leave a review, Adam! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

AvatarImg
AvatarImg

Carlos M.

Real Estate, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

NetSuite has very robust functionality

Reviewed a year ago

NetSuite is more optimal for the jobs where it is done discreetly than for the ones where it is done on a regular basis. There are colleagues who have developed tools to bridge that gap, however, they would have to be part of the solution. There are certain restrictions on the automated marketing side where, if that is the case for a large part of your work, you would want another programmer. The cost...

Pros

NetSuite is more optimal for jobs where it is done in a discrete manner than for those where it is done on a regular basis. There are colleagues who have developed tools to close that gap, however, they would have to make it part of the solution. There are certain restrictions on the automated marketing side where, if that is the case for a large part of your work, you would want another programmer. The cost per email sent beyond 5k per month is slightly expensive. Because the APIs are so readily available, it is possible to integrate with products like Constant Contact that have the same goal, however, you need to be careful when selecting one of them.

Cons

The countdown to be used that is included next to the finance module is one of the areas that was created in the first place, however, it has not been refined enough. There is no place to allocate a custom amount. A powerful alternative (Planning with customizations) has been added to NetSuite and works adequately, however, it comes with an additional licensing cost.

Vendor response

Thank you for taking the time to leave a review, Carlos! We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.

AvatarImg
AvatarImg

Idaly M.

Semiconductors, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Incredible system to drive improvements in our business processes.

Reviewed a year ago

It has allowed us to improve decision-making, we keep the data organized, process automation is very efficient, it is a software that guarantees maximum management performance throughout the company, with NetSuite we are constantly growing thanks to the various functions.

Pros

I really like the analysis in real time, it is an ideal software to find efficient solutions to any problem that has been presented to us, it has good visibility of our business, I like it because it is a very adaptable software, the power of automation that it offers is very efficient, navigation is simple, it allows us to be scalable.

Cons

NetSuite is a bit of an expensive product, which can be a handicap, but we see the benefits over the value of the product, and feel that it is a great piece of software to achieve more noticeable results than similar software.

Vendor response

Thanks for taking the time to leave a review, Idaly! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

SD
AvatarImg

Sekou Djibril S.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NetSuite: Powerful but complex all-in-one business management software

Reviewed a year ago

NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business...

Pros

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable...

Cons

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software,...

Vendor response

Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

SV
AvatarImg

Seth V.

Consumer Goods, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good ERP for Medium-sized Businesses

Reviewed 2 years ago

Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.

Pros

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Cons

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Vendor response

Thanks for taking the time to leave a review, Seth. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you regarding your feedback.

AR
AvatarImg

Verified reviewer

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Small Retail and Internet Businesses Beware

Reviewed 2 years ago

On paper things looked good. Two years down the road and I am running the company by gut instinct and need to overview every order to make certain it is covered. Inventory is a mess. Projections are not available. And COGS are often zero. ACS is a ripoff- most jobs were not completed within a quarter- and we still have hours remaining. Job not done? Too bad. Use ACS for install only and then bite...

Pros

I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.

Cons

Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.

Vendor response

Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.

JF
AvatarImg

Jon F.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

100% Cloud Based Solution from the start

Reviewed 2 years ago

Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.

Pros

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Cons

Owned by Oracle now. Cost keeps increasing.

AvatarImg
AvatarImg

Mauro B.

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

NetSuite SuiteCommerce is Powerful But Pricey

Reviewed 2 years ago

We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.

Pros

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Cons

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

BG
AvatarImg

Brett G.

Accounting, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Overrated and overpriced, not user friendly, raises price 10% each year

Reviewed 2 years ago

Just read above. This software is overpriced trash. I haven't heard good things about their competitors either, but I would rule out NetSuite if an implementation was tasked to me. I get frustrated with this software at least once a day, even after all these years. The lack of common sense and easy to implement things is everywhere in this software. The UI requires clicks through to many pages to accomplish a simple task. I cannot discourage companies enough not to choose NetSuite.

Pros

It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.

Cons

This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.

KL
AvatarImg

Kalid L.

Consumer Electronics, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Biggest SCAM!!!

Reviewed 4 years ago

Netsuite is very heavy on misleading sales. The sales rep will lie and tell you that they will help you accomplish what you need but all are empty promises. They referred us to a 3rd party to add serialized inventory feature and our on-boarding team was behind and when their 6-8 week period approached, they left us with an undiminished product and we had to figure everything out on our own. My recommendation...

Pros

Our former software provided us with more features and allowed for easier/zero to little cost customization.

Cons

The smallest customiation requires an expert and with that comes an expense. Netsuite has been the second largest expense our company has after payroll. The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that." We later came to find out that yes Netsuite can do it but it comes with an...

AH
AvatarImg

Arthur H.

Wholesale, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Extremely robust and customizable, yet archaic, poor interface, and too expensive.

Reviewed 4 years ago
Pros

The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Cons

Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect...