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Recommended
Jonah G.
Account Executive
Philanthropy, 11-50 employees
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Jonah: My name is Jonah. I'm an account executive. I rate Pipefy a four. And for more views like this,...
Torey H.
Information Services,
Used daily for less than 6 months
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It's as easy to as Trello, but able to handle much more complicated scenarios. Between the API and the ability to create Pipefy Apps, there is not much you can't do with this system. Pipefy has become my goto solution for all of my clients when it comes to managing just about anything. Customer support has been great! Features: - The ability to create Pipefy Apps that let you customize card...
- The built-in reporting feature doesn't let you report on "connected" database records, so you need to either create a field on the card that syncs itself to record, or create your own reporting view as a Pipefy App. - You can only filter the cards by Label or Assignee, so you end up using labels for things where a dropdown list would have been nice. Which means you can end up with a lot of labels, and may need to"namespace them, I.E. "Location:NorthSide", "JobType:Custom", "LeadSource:Web", etc.
Thank you so much for your feedback!
Lisa C.
Nonprofit Organization Management, 51-200 employees
Used weekly for less than 6 months
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My original purpose for getting a trial membership with Pipefy was to develop a business process to manage our FMLA and FCCRA process. We tried to use other HR management companies, but they were unable to manage the full process and only functioned as a go between, mailing information back and forth with our employees. We felt out of touch with the process, and it was more than $350.00 a month. Our...
Pipefy gives you the best of all worlds.... a process management workflow that is easily customizable, allows the development of checklists/prompts that accompany the different steps associated with completion of a business process in order to maintain compliance AND has the added benefit of automation options. You can use conditional logic to collect information that is relevant to the different users,...
Pipefy has a few items that could use some upgrades, and they are currently working on these. In general, they involve the "siloing" of features by pipe (or process). For example, if you develop a group of email templates, they can only be used with a particular pipe, or business process. Also, the development of PDFs that will represent the information in narrative form is a little clunky, but certainly do-able.
Rogerio V.
Accounting, 1-10 employees
Used weekly for less than 6 months
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I've closed a deal with a big client and I needed to set up a team. But I didn't have a procedure or a step by step of the operations... and I needed to manage 2 people out side the office. And Pipefy not only helped me to manage the team... but really helped me to create the procedure and to understand the entire chain of information. Pipefy makes my job more clear to me.
I think that it is simple to use... very friendly and wiht Pipefy it is possible to create a procedures and process even if you are not a specialist.
My only point (and real problem) is to be billed in US Dollar... it makes the solution more expensive and I have to analyze to keep with Pipefy. Not to change for another program... but to go back to Excel program or light ERP offer in Internet (ex.: Sige and Omie)
Robson P.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Pipefy has a lot of tools to help small business that haven`t IT Team. Automations, integration with Zapier and API Access are one of more importants tools of Pipefy, with this three tools you can make pipefy work as your business process work, and with a lot of AUTOMATION! Pipefy templates: Pipefy offers templates to start your process control, probably any process that you will put on pipefy, someone already did. So you can just use an template, and adapt they to your business. Pipefy Apps: Pipefy gives some apps integrations direct in the Pipefy Platform. My preferred is "Sprint App", Sprint App transform the Pipefy Kanban in a Sprint Tool, with management of Sprints, etc.
Some features that i would like to see in Pipefy is: - Time control: could have some "Pipefy Apps" that generate time report of taks, and users. - Export Database: One thing that I would like is be able to export Database data with just one Button. I needed this tool a lot of times, and I had to write an script to do this using the GraphQL Api.
Pablo R.
Design, 1-10 employees
Used daily for 2+ years
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With Pipefy I could have better response for clients with less people.
Pipefy has a great UX, is very intuitive and very easy to use. The learning curve is fast, and when you learn to use it, you can automate almost any process. For example, in our design company, we connect various processes of our company such as Sales process, budget proposals, accounts payable, accounts receivable, task management , project management and even the hiring process. We connect to Pipefy with slack to notify when a new project starts or when we start a new project or close a deal.
There are just a few details than pipefy could improve as: - Use math formulas on his forms - Calculate the real time use on a process it only calculates the time on the pipe of a card.
Matheus K.
Textiles, 51-200 employees
Used daily for less than 6 months
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We use to have another software to do our sales process, but it didn't fills all our needs; so I decide to search for another software and hopefully we found PIPEFY. With PIPEFY I found a software that can be customizable as I need; with Pipefy, I can manage my sales team to reach our goals, as we are a Inside Sales department, we need a CRM and so with PIPEFY we hopefully filled it. We also use Pipefy to automate some processes and it help us to do the pipeline process to find new customers.
Easy management Intuitive set up Easy to use Clean and beautiful layout
Maybe should have a sum (for the total in money currency we set up) in the top of each step (pipeline' steps)
Ramón David S.
Commercial Real Estate, 1-10 employees
Used daily for 6-12 months
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I think it's really easy to use and to understand for normal users. When we start using it had outages of the server and a lot of "http 500" errors, but now is pretty stable so we feel it safe now.
The big issue is that we don't see useful the Database feature. We have tried tu use it but we can't export the data. Would be really nice if we can share using an iFrame or something, a list of entries with a filter from database. For example I have an "Events" Database in Pipefy and I would like to share in my web site the Upcoming Events. To achieve this I'll need not only the iFrame to share but...
Renato B.
Mechanical or Industrial Engineering, 11-50 employees
Used daily for 2+ years
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I use pipefy for projects and sales management and its been great, since we are a project oriented company it's very good to see all of our projects and sales been tracked with a benefit of taking metrics of all of it. Most of out business inteligence come from pipefy datasheets generator.
- Very easy to use - Extremely fast do set up a canvas - Great for CRM and Project Management - Allways updating - Great costumer support and accepting of feedbacks
- Some new updates bugs sometimes - It can be tricky to do some automations
Verified reviewer
Design, 201-500 employees
Used daily for 6-12 months
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I love using Pipefy, it brings to life our process and allow us to customise it as my team likes and needs to work.
It's visual and highly customisable. We use it as our main process management software in our Discovery phase for Product Design and Development.
It's hard to implement and there's a high learning curve for new users. Creating new pipes and making them work our way is not so easy as we expect.
Amir N.
Utilities, 11-50 employees
Used daily for 2+ years
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Their tech stack is unreal. Their integration with Workato is seamless. There isnt much you cant do on the platform BUT their service structure is terrible these days.
This is my second time around and the experience of modeling and going live is not what it was like two years ago for the first project. They give you "x" amount of hours to model your "pipes". Zoom calls go against it, their strategizing time goes against it, bug fixes goes against it (that was the biggest turn off. Their developer designed our pipe with a major fundamental flaw and they refused...
EVA S.
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 6 months
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We started using Pipefy a few months ago, after having the same BPM software for almost 5 years and I can tell it was one of the best decisions we have made. Even with the missing points I mentioned, Pipefy brought us more confidence and reliability. We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy!
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes. The Dashboards (still in beta) bring a complete view of our current work and I am sure it will be one of the best tools they have!
I miss having more options when creating automations, being able to pull information from connected cards, make calculations, or bulk edits. Another missing point is that not all fields are searchable, making it hard to find a specific card (if you didn't mark all fields as subtitles) when you have hundreds of them in the same pipe.
Thiago R.
Insurance, 11-50 employees
Used daily for 6-12 months
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It's a really good platform, the first implemented in our company so I dont have much experience to compare with others. Theres a lot that Pipefy can develop in order to give more data to admin users, but I see that you are always implementing and developing new features, wich is nice.
Easy customization, fast loading, automization*
For a smaller company is hard to configure automations, upload of database and things that need some sort of "programing". Even with all tutorials, for someone that never read or did anything of programing it was really hard to do everything needed. Maybe because our process are complex, we had a hard time, and still do, to configure everything perfectly even with support help.
Carlos O.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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We're trying to decrease the time in app generation. We face an internal process change that made an app take up to 4 days to be published and, with Pipefy, we could track the lifetime of a card in each phase making it easier to see where the process have failed. Now deadlines aren't a problem and everything is up to date.
The fact that we adapt Pipefy to all our needs, improving personal and the entire company development in a way that other applications can't do.
Sometimes it's scary to think in all the detailed configuration we have to do to made it work the way we want.
Jennifer M.
Wholesale, 11-50 employees
Used daily for 6-12 months
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Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy. It alerts me in my email that i have work to do in the pipe. It's just a great product to use.
I can accidentally move a card by slipping past it too quickly in the pipe. BUT it alerts me that it moved so I have a history and can correct the error.
ANDRE S.
Accounting, 51-200 employees
Used daily for 6-12 months
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Pretty good. The support team is great and, for 90% of the occasions, I can use Pipefy to manage my team and our process.
Pipefy pretty versatile, for example, we use to manage payments, clients, leads, manufacturing...
We can build lots of different reports, but we're not able to do basic maths with those numbers. It would be good to automatize and generate more functional reports.
Fernanda F.
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
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I love using pipefy, it really makes my day by day easier. I never lost any information, I never miss any deadline, it's really incredible.
It helps me organize my processes and my day by day; It's easy to use; let you customize everything; Changed completely my daily routine for the best
It's expensive; I don't like that it's pricing per user.
Ralph B.
Real Estate, 1-10 employees
Used daily for 1-2 years
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The horizontal flow or the work environment and the customizabilty.
Some automation lag, but I am in Africa so the delay is most likely from my side.
Rafael F.
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
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It's good, but expensive.
Is easy to configure the pipes and the user have a lot of options.
The reports is very poor, the user don't have any kind of graphics and you can't bring data from two different pipes. I think the internal team don't like to improve the software frequently and implement new features.
Laura S.
Real Estate, 11-50 employees
Used daily for 1-2 years
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In a company environment where you have employees overwhelmed with workload and critical systems that need to be in place, pipefy has allowed us (with much thoughtful construction and automation) to ensure that these systems don't slip and get attention from all parties involved. The automated delivery and rules are great. The phase descriptions are very helpful.
The only thing that might help clients be more successful at utilizing all of the benefits of the platform is if you had the ability to do an in-person consultation with administrators to ensure that their pipes are developed how they need them to be and answer all hanging questions as it starts to be used. It would be helpful if a card were in a phase without being acted on if there could be some exponential alerting. Perhaps this is available, I just never discovered. There is a steep learning curve to thinking like a pipe! ;)
Ayush B.
Staffing and Recruiting, 10,001+ employees
Used daily for 1-2 years
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Its useful no-code utilities allow for the simple creation of process workflows. The programme is incredibly user-friendly, simple to use, has fantastic graphics, and is quite intuitive. It may be used for project management, process management, and even managing team activities. Pipefy's liberty and empowerment in allowing me to develop and personalise my processes in whatever manner I desire. Furthermore, the amount of detail and history that can be stored on a single Pipe is astounding.
I wish there were materials for making dashboards. Other elements, such as automation, might make some activities easier to do. E-mail tools require a few extra capabilities and resources for developing email templates with better styles. They have certain tight restrictions that even a corporate account cannot change.
Guilherme B.
Insurance, 10,001+ employees
Used daily for 2+ years
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We solved a huge problem with historic log on our work and now we can keep track of everything by mantaining all the data on the system.
I really like Pipefy's features overall. It is so full of resources to storage data and historical log for the projects we are working it. In my company, we use it to hire new service providers in health insurance and it's very good to do data management and document storage. I really like it.
I think some features could be less "by hand" and be smarter, like, when we move cards to a phase and it should change the person who's responsible for that phase, but it just doesn't do it and I always have to do it manually.
Joao H.
Management Consulting, 11-50 employees
Used daily for 1-2 years
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Very easy to use, I also love the automations
I've been using it to start a recruiting a campaign and I had to label the participants between male and female. I noticed it's very hard to label one by one. You have to click each card individually, click on "labels" then click on the gender. I'm a user of Todoist and I reckon you could use a similar feature to them. I expected to right click the card and see pipefy options (such as "add comments", "select label"), instead of my browser options (such as reload page, save page, copy, paste etc). Also, I do not like how many times the notifications pop up in the page. After I see it the first time, they shouldn't keep popping up every time I switch to the Pipefy tab.
Terina O.
Writing and Editing, self-employed
Used daily for 6-12 months
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Pipefy helped me organize our finances and create a tool to manage our Business Development efforts. I needed these services due to the nature of my work.
It can be difficult to gauge the rate of progress when reporting tasks in real time. A long delay is associated with this process, which is necessary to ensure all employees have a clear picture of the current state. There's also an issue with the fact that payments are based on users instead of the software's total cost. This would make it easier for more team members to participate in the system and increase participation due to costs. I also wish they implemented more advanced features such as performance measurements and scheduling. This way, they could easily visualize tasks performed and how much time is left before completion.
Gustavo D.
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
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Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
Some integrations you will need to pay an extra to use to make your process works as you wish.
Ramgopal V.
Staffing and Recruiting, 51-200 employees
Used weekly for 1-2 years
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Pipefy is highly user-friendly and has assisted us in tracking our inventory from the time it enters our firm to the time it reaches our sales representatives. It also includes financial operations like purchase order management, accounting, and invoicing, allowing us to maintain a better handle on all project expenditures. The ability to examine all processes from a Kanban perspective, including email automation, advice, and pipe connections. There are numerous fantastic tools in Pipefy that make work flow more smoothly.
It also appears that I cannot add many users to a single workflow instance. The job progress is not updated in real-time since it takes time to report these advances and make them visible to the full work team. Although it has a decent interface, it lacks information about its community.