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ShipStation
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The world's leading shipping and logistics platform.
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ShipStation - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ShipStation overview
Based on 949 verified user reviews
What is ShipStation?
ShipStation is a shipping program offering key features such as shipping label creation, label printing, parcel shipping, integration with shipping services, shipment price calculation, and shipment tracking, among others.
Who uses ShipStation?
By industry, ShipStation reviewers are most commonly professionals in retail (17%). The most frequent use case for ShipStation cited by reviewers is shipping (83% of reviewers).
What do users say about ShipStation pricing?
Most users consider ShipStation to offer good value for money, highlighting competitive pricing, tiered plans, and discounted shipping rates. Some users feel costs can be high for small businesses, and mention occasional unexpected price increases.
What are the most popular integrations for ShipStation?
The ShipStation integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.6 out of 5 for its integration with ShipStation) and WooCommerce (an eCommerce product, 4.8).
Starting price
per month
Pros & Cons
Fulfillment
Navigation
Connectivity
Assistance
Stability
Identification
ShipStation’s user interface
ShipStation pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about ShipStation?
Reviewers indicate ShipStation streamlines shipping by consolidating orders from multiple platforms, automating label printing, and offering integrations with major carriers and e-commerce sites. They appreciate its ability to save time, manage high order volumes, and provide customizable options for branding and notifications. Most say it helps track shipments and keeps order information organized in one place. They find discounted shipping rates and bulk label printing valuable for cost savings and efficiency.
Users report the interface is feature-rich but has a learning curve, with some finding it unintuitive or experiencing occasional glitches. They mention customer support varies, with some praising responsiveness and others citing slow or limited assistance.
Select to learn more
Who uses ShipStation?
Based on 949 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ShipStation's key features
GetApp's analysis of 73 verified user reviews collected between July 2021 and November 2024 identifies ShipStation's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ShipStation's shipping labels feature, highlighting its ease of use and seamless integration with various carriers and printers. They find it convenient to print labels for domestic and international shipments directly from the platform, including through PayPal. Users report that the labels print quickly and correctly, saving time and reducing trips to the post office. However, some mention occasional issues with system integration and printer configurations, but overall, they value the efficiency it brings to their shipping process. Of the 34 ShipStation users who gave detailed accounts of their use of Shipping Labels, 97% rated this feature as important or highly important.
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Justin L.
Business Owner
Michael T.
Teaching Assistant
Users report that ShipStation's label printing is straightforward and efficient, with compatibility across various printers, including Zebra and Rollo. They appreciate the ability to print multiple labels without issues and the option to reprint or void labels if needed. Reviewers indicate that the labels are customizable and print with high quality, ensuring legibility. While some experience occasional printer recognition issues, they generally find the process smooth and time-saving. Of the 26 ShipStation users who gave detailed accounts of their use of Label Printing, 96% rated this feature as important or highly important.
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Tim W.
Director of Operations
Brianna C.
Assistant Manager
Reviewers indicate that ShipStation simplifies parcel shipping by offering multiple shipping options and easy integration with carriers like UPS and FedEx. They find it convenient to schedule pickups and manage shipments from various locations, including international orders. Users appreciate the software's ability to find the best pricing and streamline the shipping process, although some note the lack of direct shipping and occasional tracking issues. Overall, they value the efficiency and cost savings provided. Of the 20 ShipStation users who gave detailed accounts of their use of Parcel Shipping, 90% rated this feature as important or highly important.
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Mauro B.
Head of IT
Marcos T.
Director of E-Commerce
Users appreciate ShipStation's integration with various shipping services, including Stamps, DHL, UPS, and PayPal. They find it helpful for comparing rates and selecting the best shipping options. Reviewers highlight the ease of connecting the software with their existing tech stack and the ability to manage multiple shippers and accounts. Some mention occasional issues with international tax verification and customer service, but overall, they value the convenience and cost savings. Of the 16 ShipStation users who gave detailed accounts of their use of Shipping Services Integration, 88% rated this feature as important or highly important.
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Nasko L.
Chief Operating Officer
Connor J.
Owner
Reviewers find ShipStation's shipment price calculation highly accurate and useful for comparing carrier rates. They appreciate the ability to input dimensions and weight to get precise cost estimates, which helps in selecting the most cost-effective shipping options. Users report that the integration with platforms like Cin7 and Shopify enhances the accuracy of price calculations. While some note limitations with multi-carton shipments, they generally find this aspect valuable for managing shipping expenses. Of the 30 ShipStation users who gave detailed accounts of their use of Shipment Price Calculation, 87% rated this feature as important or highly important.
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Brie S.
Logistics Manager
Elise E.
Director of Operations
Users report that ShipStation's shipment tracking is efficient and user-friendly, providing real-time updates and automated notifications to customers. They appreciate the ability to track packages from various carriers and the integration with systems like Cin7 for easy access to tracking numbers. Reviewers highlight the convenience of having all tracking information in one place, although some mention occasional issues with USPS tracking. Overall, they find this capability essential for maintaining customer satisfaction. Of the 27 ShipStation users who gave detailed accounts of their use of Shipment Tracking, 81% rated this feature as important or highly important.
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Shira B.
CEO
Abby B.
Web Designer
All ShipStation features
Features rating:
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ShipStation pricing
Pricing plans
Pricing details:
User opinions about ShipStation price and value
Value for money rating:
Of 112 reviews that provide robust commentary on ShipStation's price and value, 79% mention it in a positive light.
Most users consider ShipStation to offer good value for money, highlighting its competitive pricing and the ability to compare shipping rates across different carriers. They appreciate the tiered pricing structure, which allows them to choose a plan based on their shipping volume, and the significant discounts on postage. Reviewers indicate that the time saved and the convenience of managing all shipments from one platform justify the cost. Some users report that ShipStation's pricing is affordable and improves productivity, while others find the discounted rates for USPS, UPS, and FedEx particularly beneficial. However, some users feel that the cost can be high, especially for small businesses or during off-seasons when shipping volumes are low. They also mention occasional discrepancies between quoted and final shipping costs, and unexpected price increases without additional benefits. Some users report that customer service can be difficult to reach, which affects the perceived value for money. Despite these concerns, many users believe that the overall benefits and time savings make ShipStation worth the investment.
, and
To see what individual users think of ShipStation's cost and value, check out the review excerpts below.
Joseph B.
Sterling J.
ShipStation integrations (310)
Integrations rated by users
We looked at 949 user reviews to identify which products are mentioned as ShipStation integrations and how users feel about them.
Integration rating: 4.8 (24)
“I am a Shopify user and I found that it was incredibly easy to integrate ShipStation. I like the ease of use of Shopify and the easy conversions. Having a solid back end makes it that much easier to operate my small business. ”
“The automatic fulfilment once a label is created saves us a lot of time when you have a ton of shipments. It also allows for accurate tracking number assignment to orders so that never gets confused for customers.”
“It is the ULTIMATE integration, without it our business won't "tick". It seamlessly fulfills orders, and even updates shopify, who updates the customer that the order has been shipped. ”
“Although we still have our Shopify orders flow through Cin7 to ShipStation. The freight calculator feeds off of ShipStation based on our agreements and rates with the carriers. ”
“Shopify is the backbone of our entire eCommerce businesses, without this integration we would not be able to import orders from our website to ship with ShipStation”
“Customer orders come in via the site. Collected by shipstation and then fulfilled according to location”
“The orders were accurately imported and the tracking was exported from SS to Shopify correctly”
“It seamlessly helps small to medium sized businesses with tracking and shipping orders.”
“Our orders are directly tied into my Shopify app. Works seamlessly. Grateful. ”
Justin L.
Business Owner
Integration rating: 4.6 (7)
“PayPal makes it easy to accept payments on my website. Everyone knows and loves PayPal so it is absolutely critical it integrate it with everything that I am operating.”
“ShipStation makes it easy for me to generate a label directly from a PayPal sale without having to re-enter an address or other shipping information.”
“Competitive shipping rates that automatically process through Paypal for payment.”
Justin L.
Business Owner
Integration rating: 5.0 (4)
“This is how our order information transfers to Shipstation for shipping. It works flawlessly.”
Clint T.
President
Integration rating: 4.7 (3)
“Our customer data and order details flows to ShipStation, and final details back to Cin7 to summarize fees and tracking info. We love that it distinguishes residential vs business address with an appropriate icon. ”
Elise E.
Director of Operations
Integration rating: 5.0 (1)
“This integration is critical for updating customer profiles in Klaviyo and sending time-sensitive emails via automation,”
Connor J.
Owner
Integration rating: 5.0 (1)
“Postage is purchased (via API) and then applied to labeling. No extra steps necessary”
Lisa P.
Content writing
Integration rating: 4.0 (1)
“Syncing our email marketing with our fulfillments allows detailed automations around delivery date emails, but ShipStation pushes excess data to Omnisend that impacts our billing. Specifically, eBay and Amazon user email addresses that are no-reply.”
Stephan B.
Marketing Manager
Integration rating: 5.0 (1)
“Multiple clients are managed within our OMS whose orders feed into Shipstation to create ease of processing and selecting and comparing shipping methods on one dashboard.”
Stephanie F.
Owner
Integration rating: 5.0 (1)
“Being able to link these two platforms makes my life and order fulfillment so easy!”
Rachel A.
Director
Integration rating: 3.5 (2)
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ShipStation customer support
What do users say about ShipStation customer support?
Customer support rating:
We analyzed 171 verified user reviews to identify positive and negative aspects of ShipStation customer support.
A fair number of users found ShipStation's customer support prompt, detailed, and helpful for onboarding and troubleshooting.
Multiple users appreciated having access to knowledgeable reps via phone, chat, and email, often receiving quick and personalized help.
A portion of users reported slow, email-only support with long response times and difficulty reaching reps for urgent issues.
Certain users noted the lack of readily available phone support and described customer service as unhelpful or ineffective at resolving problems.
Support options
Training options
To see what individual users say about ShipStation's customer support, check out the review snippets below.
“It took me awhile to get this right and a few customer support e-mails, but ShipStation was always prompt and detailed and helped me get up and running in a short time.”
Stephen G.
“The user interface is very easy to use and they keep offering new features based on their users' requests. But the biggest plus for me and why they deserve all 5's is due to their tremendous customer service. ”
Deb B.
Web Manager
“There is basically no telephone support from Shipstation and email support is absurdly slow and unhelpful, with each response taking a few days.”
Lynn M.
Management
ShipStation FAQs
ShipStation has the following pricing plans:
Starting from: $14.99/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. What is ShipStation used for?
ShipStation is the end-to-end AI-powered shipping and logistics solution designed to revolutionize your fulfillment process. Seamlessly simplify your operations, cut costs, and delight your customers with exceptional delivery experiences. With a centralized, easy-to-use dashboard, ShipStation connects you to over 400 marketplaces, carts, and carriers—including Shopify, Amazon, Etsy, eBay, and WooCommerce—while also providing powerful inventory, order management, automation, warehouse, returns, and analytics features. With ShipStation, you can manage everything in one place with a comprehensive platform that connects orders, carriers, inventory, tracking, returns, and analytics. You can automate repetitive shipping tasks, forecast and reorder inventory, compare real-time carrier rates, print labels in bulk, and send branded tracking updates in minutes. Keep customers happy with branded seamless returns and easy exchanges. Smart automation rules let you automatically choose carriers, assign shipping services, and update order statuses—freeing your team from manual work and helping you scale faster. Our warehouse workflow tool streamlines your picking and packing process and reduces shipping errors. Comprehensive analytics give you full visibility into sales trends, carrier performance, shipping costs and more. ShipStation is built with growth in mind, catering to every business size. It reliably supports high-volume sellers shipping thousands of orders daily, as well as large enterprises that utilize the ShipStation API to meet their most complex logistical requirements. From the instant a purchase is made to the moment of final delivery, ShipStation acts as a trusted partner, providing an easy and reliable solution for all your shipping logistics. Key Features AI-Driven Automation: Build rules that automatically apply carrier, service, and packaging selections based on order details, saving time and reducing errors. Multi-Carrier Integrations: Access over 400 ecommerce and carrier connections, including USPS, UPS, FedEx, and DHL, for domestic and international shipping. Exclusive Discounts: Save up to 88% off USPS Retail Prices, 83% off UPS Daily Rates, 90% off FedEx Standard List Rates, and 81% off DHL Express. Branded Customer Experience: Customize tracking emails, packing slips, returns, and labels to create a consistent post-purchase brand touchpoint. Real-Time Visibility: Monitor shipment statuses, delivery times, and cost data through a centralized dashboard with analytics and reporting tools. Scalable Workflow Management: Manage fulfillment across multiple stores, marketplaces, and locations from one account—ideal for growing merchants and high-volume sellers.
Q. What are the benefits of using ShipStation?
With ShipStation, you can manage everything in one place with a comprehensive platform that connects orders, carriers, inventory, tracking, returns, and analytics. You can automate repetitive shipping tasks, forecast and reorder inventory, compare real-time carrier rates, print labels in bulk, and send branded tracking updates in minutes. Keep customers happy with branded seamless returns and easy exchanges. Smart automation rules let you automatically choose carriers, assign shipping services, and update order statuses—freeing your team from manual work and helping you scale faster. Our warehouse workflow tool streamlines your picking and packing process and reduces shipping errors. Comprehensive analytics give you full visibility into sales trends, carrier performance, shipping costs and more.
Q. Who are the typical users of ShipStation?
ShipStation has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ShipStation support?
ShipStation supports the following languages:
English
Q. Does ShipStation support mobile devices?
ShipStation supports the following devices:
Android, iPad, iPhone
Q. Does ShipStation offer an API?
Yes, ShipStation has an API available for use.
Q. What other apps does ShipStation integrate with?
ShipStation integrates with the following applications:
Wix, OpenCart, Feedonomics, Sticky.io, Shopify Plus, Make, Adobe Commerce, Spark Shipping, WooCommerce, PayPal, Lengow, FlashBox, SPS Commerce, Cin7 Core, Liftoff Commerce, Cin7 Omni, Jitterbit, CoreCommerce, Re:amaze, RevolutionParts, PrestaShop, SAP Business ByDesign, Zapier, Inventory Planner, Shopware, ShipBob, SureDone, Avalara, Square Point of Sale, Big Cartel, Houzz Pro, EKM, Extensiv Warehouse Management, ChannelEngine, Shift4Shop, NetSuite, Freestyle Solutions, SellerActive, Mirakl, Optiseller, SAP Business One, Logicbroker, Shipwire, Order Time Inventory, Brightpearl, Sellbrite, CS-Cart Store Builder, Snapchat for Business, Squarespace, APPSeCONNECT, Connex Inventory Planner, Klaviyo, Miva, InkSoft, Connex For QuickBooks, Ecwid, Salesforce Commerce Cloud, ShipperHQ, QuickBooks Online, SkuVault Core, Gorgias, Stitch Labs, Cratejoy, Stamps.com, AmeriCommerce, PULPO WMS, Acumatica Cloud ERP, Rithum, Printful, AIMS360, NewOxatis, Shoppingfeed, Mailchimp, Feedvisor, Volusion, Shift4, SOS Inventory, Xero, ChannelSale, Linnworks, Scout APM, Finale Inventory, BigCommerce, Shopify
Q. What level of support does ShipStation offer?
ShipStation offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base
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