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Field Service Management Software with Contact Database (2025)
Last updated: March 2025
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Why is contact database important for field service management software users?
Based on GetApp's analysis of 197 verified reviews collected between July, 2021 and August, 2024
A contact database organizes and manages client information, streamlines communication, and aids in tracking service history and billing. It simplifies searching for clients and enhances customer service by centralizing all contact details. Of the 197 reviewers who rated contact database, 88% rated this feature as important or highly important.
Key features of field service management software based on insights from 2302 verified reviews
- Mobile Access: Reviewers value real-time updates, job tracking, and communication through mobile devices, enabling efficient field operations and reducing downtime. 94% of reviewers rated this feature as important or highly important.
- Scheduling: Users highlight flexible scheduling, route optimization, and real-time visibility of technician availability, enhancing productivity and customer satisfaction. 92% of reviewers rated this feature as important or highly important.
- Service History: Reviewers appreciate detailed service records, easy access to past jobs, and the ability to provide personalized service recommendations. 89% of reviewers rated this feature as important or highly important.
- Billing & Invoicing: Users find the invoicing process streamlined with customizable templates, integrated payment options, and real-time financial tracking. 88% of reviewers rated this feature as important or highly important.
- Work Order Management: Users emphasize ease of tracking, customization options, and the ability to manage work orders efficiently from creation to completion. 87% of reviewers rated this feature as important or highly important.
- Real-Time Data: Reviewers highlight instant data synchronization, real-time updates, and the ability to make informed decisions quickly based on current information. 86% of reviewers rated this feature as important or highly important.
453 software options
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ServiceTitan is the leading business software solution for both residential and commercial field service businesses. Our powerful platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes.
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ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
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TrackVia helps IT and business users turn manual processes or spreadsheets into web and mobile apps fast and with no complex coding.
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FSM Grid is an AI/IoT enabled, omnichannel field service management solution that automates scheduling, routing, work orders and inventory control.
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Visual Planning is a resource planning and scheduling tool that empowers users to create, manage and update schedules efficiently. Features within Visual Planning include construction scheduling, project management, human resource management, CRM and more.
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Skimmer is a cloud-based pool service management software which is designed to help pool service businesses paperlessly manage their customers, service stops, routes, technicians, service reports, invoices, parts purchasing, chemical readings and dosages, and more
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Pandell Jobutrax is a cloud-based field service management platform that helps businesses in the energy industry automate ticketing processes. It enables users to create new tickets with details including name, contact information, internal ID, location, and critical comments.
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inFlow Inventory is an all-in-one inventory and order management solution for small and medium businesses. We offer the software to track products, sales, and customers, and also support hardware to help you update your stock levels while you work.
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Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget
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UpKeep is a mobile maintenance management software (CMMS) for field service-- which allows users to manage their team, assign work orders, and sync devices
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CareRouter is a cloud-based field service management solution that is used by healthcare organizations, including hospitals and home healthcare agencies. It can also be used by other businesses that need to assign staff members to different locations.
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Prism Visual Software is a cloud-based route planning and distribution management solution designed to help businesses streamline inventory, accounting, and field service operations on a centralized platform. Supervisors can maintain a record of available equipment inventory, schedule service maintenance, and avoid stockouts via threshold notifications.
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Less Paper is a cloud-based field service management and work order management system which enables field service businesses to create & track custom digital work orders quickly while scheduling & dispatching them efficiently.
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Quadra is an estimating and purchase automation tool, which assists businesses in industries such as HVAC, manufacturing, oil, and gas, with the creation and modification of service contracts & quotes. Key features include bid management, invoicing, task approvals, and job expense tracking.
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Ventus is a fully-integrated service management solution that assists with customer relatinship management (CRM), job costing, and inventory control.
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Quickbase is an no-code development platform that enables field teams to create tailored solutions to track client and project information from any location and on any device. Relying on spreadsheets and legacy systems can slow field teams down, resulting in missed deadlines, errors and waste.
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Kordata is a customizable data collection solution that utilizes mobile apps and secured, cloud-based transmission to collect, analyze and report business data
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Is managing a field service team taking your time away from what matters the most - growing your company? Take control of your day-to-day tasks with the leading Field Service Management software for repair businesses. Easy to use, Repair CRM is your one-stop shop for managing daily operations.
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