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Field Service Management Apps Integrated with Mailchimp

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Jobber logo

Jobber

4.5
733

Quoting, scheduling, & invoicing for home service businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Jobber users   
avatar
+15
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Housecall Pro logo
4.7
2.7K

Field Service Management App

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Housecall Pro users   
+15
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
Fieldmagic logo
4.6
20

Field Service Management, Maintenance Management & CRM

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Fieldmagic users   
+9
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
Kickserv logo
4.4
373

#1 Most User-Friendly Software to Run a Service Business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Kickserv users   
+15
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
Workiz logo
4.6
204

The #1 scheduling and invoicing tool for field service pros

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Workiz users   
avatar
+15
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.