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AppFolio Property Manager Logo

Cloud-based property management software.

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AppFolio Property Manager Reviews - Page 7

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1,922 reviews

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Noelle B.

Real Estate, 1,001-5,000 employees

Used daily for 6-12 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AppFolio the answers to all your Property Management Accounting needs

Reviewed 3 years ago

Ease! Revising, reclassing and financial reporting is made simple, easy and accurate with AppFolio and their safety nets! You get flags for any duplicate addresses or off balances and their diagnostics basically perform all of the heavy lifting for you!

Pros

It’s ease of use and clear reporting! Diagnostics literally leads you to imbalanced GLs handing you the answers so you can quickly address and move on with your day! No other software I’ve worked with simplifies it like this!

Cons

Nothing that I can think of! It’s great and easy to use! Very seamless transition for me!

JM
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Jim M.

Real Estate, 1-10 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WOW VERY DISAPPOINTED TECH SUPPORT IS SLEEPING ON THE JOB!

Reviewed 5 years ago

I'd give them NO STARS If I COULD... WOW VERY DISAPPOINTED TECH SUPPORT IS SLEEPING ON THE JOB!! For nearly a TEN DAYS I have called, emailed left messages for ALL numbers AppFolio offers. I finally called custome relations only to be hung up on ! As for support I have opened multiple tickets with.. Software is decent on tenant side and maintenance side.. Accounting and back end is cumbersom to say the least, but definitley over priced! What really kills Appfolio is the LACK of customer support when needed.. When you call it always leave a message and wait for a call back (Jeapordy Music playing in background).. We have had this software for over a 16 months, upfront they wanted our money and contract signed ASAP! Now Ican see why they need to get you under contract in order to stay in business, once there .. YOUR TRAPPED.. If any one at AppFolio is payin attention ! Feel free to contact me directly www.brgohio.com I'm sure you have the number.. Hopefully.. Next stop Facebook and then onto Twitter, Instagram and well.. Anything else I can hit today until I get a call back ! Signed very unhappy customer if you care !

Pros

Intially their handoff and onboarding seemed seemless.. All flowed OK through Web Design and initial onboarding..

Cons

I'd give them NO STARS If I COULD... It wasn't until we started to use software and my staff needed support to inpliment and use the software day to day .. They all became frustrated when it would take days to get a call back to address their issues and move forward.. So, learning curve was slow.. Tech support doesnt schedule a call back.. They simply call you when THEY're ready.. Like staff just sits and waits for their call !

Vendor response

Hi Jim, thank you for reaching out to us. We are sorry to hear that you are disappointed and we will do what we can to help remedy this issue. We're glad were able to help Katie yesterday and regret that the same level of service was not delivered in your experience today. A manager will be reaching out again today to discuss what we can do for you moving forward.