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AppFolio Property Manager
Cloud-based property management software.
AppFolio Property Manager Reviews (2025) - Page 9
1,927 reviews
Recommended
Amanda S.
Real Estate, 501-1,000 employees
Used daily for 6-12 months
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For my small business, it is not helpful. I image this would be great for a much larger business. For the price, there are MANY other options our there.
They are always updating to add new things. AppFolio is great for large companies. There are great marketing features that have been added to the app that are very helpful to navigate though tenet and property information.
They are always updating to add new features, while this is sometimes a good thing...there are times the updates cause the app to crash, or the features make you go through many steps to complete transactions and it becomes cumbersome. This app is not ideal for small companies. The cost for the app is way to high.
Hi Amanda, thank you for leaving a review. We are sorry to hear about your negative experience. While we are constantly improving AppFolio and adding new and exciting features, we strive to provide a seamless experience for our customers with little disruption and we are proud to boast that we have an uptime status over the last 30 days of 100.000% up. You can always check our status at appfolio.com/status where we are almost always at 99% or 100% uptime. If you are experiencing an issue with crashing, it may be a browser issue on you computer or software issue on your phone. We'd love to help to get the most value out of AppFolio in order to fully utilize your investment. If you'd like to learn about additional, free features that you may not be using, please email us at solutions@appfolio.com and a Customer Engagement Manager will reach out to you walk through some areas of opportunity.
Valerie R.
Real Estate, 1-10 employees
Used daily for 1-2 years
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Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question.
It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders!
There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly.
Hi Valerie, thank you for your honest review. We appreciate your partnership and look forward to continuing to work with you and your team!