WellnessLiving Pricing

visually easy to navigate. on demand schedule was included at the time of joining

Could not get immediate support. had to call the us which was expensive

Hey Samantha, Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're...

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The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.

They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.

Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when...

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This product handles anything we throw at it pertaining to Martial Arts. The technical support is top notch.

I find it to be expensive for a small business

Hey Kelly, Thank you for your 5-star review! We truly appreciate your feedback and are delighted to have martial arts businesses like yours as part of the WellnessLiving community. While we understand that pricing can be a concern, especially for small martial arts studios. At WellnessLiving, we not only prioritize affordability but also aim to provide exceptional value to our customers and their...

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I love the customer serrvice that is offered and that you can call anytime for assistance. I also love the app option.

I find the price high I am in Ontario and the pricing is American.

Hey Rosie, Thank you for taking the time to share your feedback about WellnessLiving. We're delighted to hear about your positive experiences with our platform and our customer service. We understand that reaching out for assistance is crucial, and that's why we have our dedicated Customer Solutions Team ready to assist you anytime you need help. It's great to know that you've found our customer...

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I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze. What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!

The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.

Hey Jonalyn, Thank you so much for sharing your amazing words! We've been blessed to maintain long-term working relationships with so many amazing customers like you! It's 100% true, no right-minded business owner looks forward to the trouble of moving to another software platform and perhaps our biggest skill has been in taking the pain out of software migration. Although outwardly there's quite...

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I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!

I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.

Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to...

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From pricing to onboarding (data migration) to implementation to support the WL platform is hands down the best system on the market. Any business owner would be a fool not to take a look at their offering. After 5 years, they continue to be the standard by which I gauge any other CRM platforms that try to win my business and network.

Recently speaking it is becoming difficult to get support on the phone. This is a first in the 5+ years that i have been with WL.

Hey John, Thank you so much for taking the time to share your fantastic review! We're thrilled to hear about your extraordinary experience with WellnessLiving and appreciate your kind words about our platform, from pricing and onboarding to your launch date and ongoing support. It's fantastic to know that we continue to set the standard for your business needs in the CRM industry. We apologize...

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It is easy to use, a very professional looking app with features to suit our business.

A bit on the expensive side. The set up was huge but I guess this is expected ted. Sometimes the customer service can be delayed.

Hi Lara, Thank you for taking the time to share your positive experience with WellnessLiving. We truly appreciate your kind words and your recommendation. We're delighted to hear that you find our software easy to use and that you appreciate the professional look and features of our White Label Achieve Client App. Our client app makes it easy for clients to book, pay, view their profile, leave...

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SO easy to use and they're always updating the system.

Every time I find something I'm not that fond of.. they release an update that fixes it. Right now, I'd say my only complaint is how hard it is how Customer service is handled. It seems like every email is replied by a different person. It'd be nice to feel like I have an account manager who takes care of me specifically.

Hey Frances, Thank you so much for sharing your positive experience with WellnessLiving. We genuinely appreciate your kind words and your support. We're thrilled to hear that you find our software easy to use and that our frequent system updates have been beneficial for you. Our commitment to enhancing your experience through regular releases is at the core of what we do, and we're glad to see...

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We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones.

We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership.

Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable...

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I have used several club management software systems over the last 15 years and wellness living exceeds all of them in every category! They continue to add value to their services! I love that they value my feedback and continue to make improvements and upgrades to their features. I could not be more thrilled with wellness living! The integration was seamless. I wish I had worked with wellness from the conception of my business.

I do not have any complaints. Occasionally there is an issue that is not easily resolved which can be frustrating. However, support will stay in touch updating me on progress and drive to resolve.

Hey Lacey, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our club management software. We're thrilled that you made the switch to WellnessLiving from Mindbody. It's wonderful to know that you find value in our software, competitive pricing, and excellent customer service. We're committed to keeping our software feature-rich...

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Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.

Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.

Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features,...

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Initially the cost was much lower than MINDBODY. They offer the same service but just a few quirks

I have been with them two weeks and the software is counter intuitive. Too many questions to answer to book or cancel a session. Not easy to read what each item means near the clients name. Difficult to see if they paid. Too many options listed and not easy to use on my iPad. I have to go to my office site to mange checking in my clients. Not very user friendly overall compared to MINDBODY

Hi Sheila, Thank you for sharing your feedback with us, and we truly appreciate your honesty. We're here to assist and ensure your experience with WellnessLiving is the best it can be. We understand that transitioning to a new software system can come with its challenges, and we're committed to addressing your concerns. It's our goal to make your experience as smooth and user-friendly as possible....

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Online registration for clients works well. Customer Service especially when considering vendor change was first rate in helping midigate administrative costs. [sensitive content hidden] in particular was very proactive.

Be aware of annual merchant fees. They are realatively heavy in comparison to other vendors. It would great if the software could give staff and customers a understanding (or cutoff) when clients have used their alloted classes or sessions. This information has to be manually tracked.

Hi Joyce, Thank you so much for sharing your thoughts and feedback about WellnessLiving. We greatly appreciate your input and are thrilled to hear about your positive experiences with our platform. It's fantastic to know that online registration for your clients is working seamlessly. We understand how crucial this feature is, especially in today's digital age, and we're committed to providing...

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Wellness Living helps me to stay organized and use my time wisely. I am able to offer clients convenient scheduling and flexible payment options based on the features Wellness Living provides. The features streamline the experience for the client.

Some challenges with Wellness Living are related to technical issues in which I cannot resolve on my own or by using their Knowledge Base guide. I may need to call for assistance and then need to wait for someone to get back to me. However they are very responsive and usually follow up within 24 hours.

Hi Coleen, Thank you so much for taking the time to share your thoughts and experiences with WellnessLiving. Your feedback is invaluable to us, and we're thrilled to hear that you've had a positive journey with our platform. It's fantastic to know that WellnessLiving has played a crucial role in helping you stay organized and make the most of your valuable time. We understand that your business...

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It is easy to use and the company is constantly updating and making it better. There are not upcharges for using the app and such like other similar companies. My clients find it easy to use as well.

While I love all the updates - sometimes I need to take a moment to see what has changed. It's always worth it though.

Hey Lucie, Great review—we appreciate you sharing your thoughts about WellnessLiving. We're delighted to hear that choosing us has been your best decision, and we truly value your kind words. It's fantastic to know that you find our software easy to use, and we're committed to continuously improving it to provide you with the best possible experience. We understand how important it is to have...

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WellnessLiving is a powerful and user-friendly software solution that has significantly improved the efficiency and effectiveness of our yoga studio. While the only concern we had was the cost, the overall experience and support from WellnessLiving have been excellent. I would highly recommend it to any wellness or fitness business looking for a comprehensive management solution

I found the product expensive only reason we left

Hey Roy, Thank you for the kind words. WellnessLiving is the perfect all-in-one solution for yoga studios. Manage the client schedule, process membership auto-payments, do your marketing and much more, all in one platform. And you have 24/7 support for whenever there's a question or if you'd like assistance with the software. There are some decent alternative tools out there and they tend to do one...

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The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems.

The only thing I wish is that we were charged in Canadian Dollors instead of USD.

Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and...

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I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.

This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.

Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment...

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There are a lot of great things about Wellness and made the switch from Mindbody.

In the beginning they were a start up company and still working out some bugs when we made the switch. Things were fine for awhile. However, after the ongoing issues we have had honestly we will most likely be making a change sooner than later. Every business is bound to have a few hang ups and things that need to be adjusted here or there. But this last issue they have had is a HUGE problem and has...

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Hey Jesse and Heather, We're all about the long-term and we appreciate you being our customer for so many years. The way we got to where we are today is simple: we focus on supporting our customers, we continuously improve our software and we keep our price far lower than our competitors. I looked into your account and I see that you are referring to a bug affecting a specific workflow in the online...

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We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They...

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Hi Juliana, We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support....

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wellnessliving platform includes tools for scheduling, billing, and membership management, as well as marketing and reporting capabilities, making it an all-in-one solution for managing operations.Users find the platform to be user-friendly, customizable, and cost-effective. These are some of the benefits that users often highlight about WellnessLiving.

Technical issues: Some users may experience technical difficulties such as bugs or slow loading times, which can impact their ability to use the platform effectively.Limited customization: Some users may find that the customization options for the platform are limited, making it difficult for them to tailor it to their specific needs.User experience: Some users may find the platform to be less intuitive or find it difficult to navigate, which can lead to a less enjoyable user experience.

Hi Sanu, Thank you for the great review! The thing about using software to run your business operations is that if it takes a lot of time for you to use, then the software itself becomes an additional operation for you. All the admin work, the manual entry of client data and bookings, etc - and that's especially important if you're using one tool for emails, another tool for scheduling, another for...

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- The onboarding process was good - communication and training were thorough.- Aesthetically pleasing UI.- Customization and implementation of widgets onto the existing website are very simple and only need basic HTML/CSS skills.- Community forum and knowledge base useful and easy to navigate.- Easy to access support over the phone.- Automatic sending of links for virtual classes and integrated Zoom works well (but not for recordings - see cons).- Generally good basic software for scheduling in-person sessions.

- Payment processing! Membership / one-off payments keep failing apparently due to the merchant processor PaySafe. We have pushed for this to be fixed and it's still pending. It is crucial for our business to take payments. We have lost revenue due to this.Online / recorded classes:- Automatic uploading of recordings doesn't work every time, therefore the video is lost and the client needs to be refunded or compensated.- Sometimes recorded videos don't play on the browser, and only on the client app (and vice versa), there doesn't seem to be a reason for this (have contacted customer support multiple times about this with no real resolution) resulting in the client needing to be refunded or compensated.

Hi Hannah, Thanks for taking the time to write us a review. The way we differentiate ourselves from our competitors is simple: we truly care about your experience. That means we want to know how much time you've been able to save, and how much you've been able to grow your business using our software, and if you haven't been able to do that, we want to know why - and we'll do whatever it takes to make that happen for you! A senior specialist from our team is reaching out to help get to the bottom of the issues you mentioned and help you find solutions right away. We help thousands of our customers run virtual and in-person services everyday and we won't rest until you're able to do the same. Kayla I. (Customer Advocate)

Its more affordable than MBO and all the class features work as they should. The apps are easy (when they’re working).

SERVICES:Literally everything regarding assets and appointment booking, I could literally go on forever.CUSTOMER SERVICE:Customer service is outsourced in a call center and i assume have a high turnaround. I get answers to my questions 50% of the time. The other 50% is my explaining my problem, breaking it down, over and over for 40 mins with no resolve. Ive lost countless hours on the phone with them (literally every day i come across an issue).Also since my forced “professional upgrade” the customers service has gotten worse, WHEN they answer the phone.APP slow and constantly crashing.MARKETING No integration with paid ads, clients get lost from website to WL.

Hi Gina, We're really sorry to hear this. The customer experience is always our top priority and it's hugely important to us that you're always able to get the answers you need after speaking with support. We have a very large support staff based both locally in North America as well as internationally to ensure we're able to get you quick responses no matter where you're calling from, or the nature...

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