WellnessLiving Reviews - Page 4

The fact that it is almost half the price of Mindbody is really secondary to the time and aggravation saved.   The ease of use and the inherent intuitiveness of the platform has saved us countless man hours that would have otherwise been spent on the phone with Mindbody support.  My initial hesitation in switching was rooted in the loss of the Mindbody app which our clients are accustomed to using....

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My initial concern was over customer support. They are growing at such a fast pace, the support sometimes took a hit. Turnaround for a response was slow. However, they quickly turned a negative into a positive as they now seemingly have their legs under them and are now extremely responsive. No on hold waits. If they need to call back, they do. Very smart in how they under-promise and over-deliver.

Hey Ned! Thanks for taking the time to leave your review and all of your kind words. We know that the decision to switch to WellnessLiving is a big one, so we do everything we can to make the transition easy on you and your clients. That¿s also why our team is always working to provide you with even more value by constantly and consistently delivering the best services and support. We¿re delighted to hear that you¿ve had such an awesome beginning with us and will do our best to continue to exceed your expectations!

Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end...

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Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be...

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Hey Maura! Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you. We hope to fulfill your every expectation!

Coming from MindBody, I was concerned about migrating my data (not to mention having to learn new software). The migration team was very thorough, but after completing the process I found they missed something that I considered important. At great expense to their time, the migration team went back without question and imported the necessary information. I am very impressed with the support - they've...

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While there are some things I dislike, I voice those, and usually get the issue dealt with or put on a list for future upgrades. I think the WL team is on the right track.

Thank you for taking the time to leave such a kind review. We couldn¿t be happier to hear that you¿ve had such great experiences with our support team, because we know that WellnessLiving could never be what it is today without businesses like yours and business owners like you. Your success is as important to us as it is to you. We¿ll do our best to stay on the right track for you!

While working with MindBody, I started to look for a new provider for many reasons: Credit Card processing was too expensive (main reason) Mindbody only allowed MindBody Hardware (WAY TOO Expensive) -add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE) Text message reminders were too expensive (Wellnessliving Text messages included in price) The schedule's...

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What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Hey Andres! Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better....

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No cons were added to this review

Hi Jessica! Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday!

I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level. Every other service expected me to change my business...

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No cons were added to this review

Hi Justin! Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!

Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months...

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No cons were added to this review

Hi Jackie! Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible! Here¿s to another great year together!

1. I love the reviews that show up as customer verified. It gives us the ability to show REAL REVIEWS from REAL CLIENTS. Sometimes, for one reason or another, there is a fake review on one of the major sites. It can be a situation that has no resolution, other than moving on. However, the review stays up, even if you protest an make it clear that person never came to your studio. Promoting the...

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No cons were added to this review

Hey Andrew! Thanks so much for taking the time to leave your review and for so passionately championing our software! We love our customers as much as (maybe even more than) you love us, so we¿re obsessed with making WellnessLiving the perfect software for you. That¿s why we¿ve so carefully curated the system¿s features and functions to ensure that any unpleasant experiences with other providers are never repeated when you work with WellnessLiving. Instead, we try to help our customers have the best time possible when using our software. We¿re so happy to hear that you have had such wonderful experiences since joining us and look forward to providing you with more, Welcome home!

No pros were added to this review

No cons were added to this review

Hey Rodger, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated Onboarding Specialists and Customer Success Specialists are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. From our top-of-the-line booking and scheduling features, automated marketing suite, built-in loyalty rewards program, we do everything we can so that you get the most out of the platform. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate)

We switched to Wellness Living in January of 2017 and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about...

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We were with MBO for 12 years so we had a lot of data to transfer. It was a bit stressful as I am sure it would be with any database change. Be patient. Also, I know they are working on this but the reporting features aren't as sophisticated as I would like them to be.

Hey Angela! Thanks for taking the time to leave your amazing review. We know how important it is for businesses like yours to choose the right software solution for managing and growing your business. That's why we are always working to provide customers like you with the best all-in-one management software solution and the smoothest data migration imaginable. We are so happy to hear that your support and software experiences with us have been so great. Thank you so much for choosing WellnessLiving! The WellnessLiving Team

It was easy to learn, to implement and to use on a daily basis. A schedule change was easy and quick to do which I loved. The clients loved the app and would use it to book their classes.

The app for the admin was slow and would freeze very often.

Hey Margrete, Thank you for leaving us a review - and deciding on us over Zen Planner. It makes our day every time one of our customers shares their experience using our software. Your feedback truly helps us grow and deliver a better software and experience for you, your staff members, and your clients. We are so thrilled our software has been able to make your life easier, after all, that's why we do this! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)

WellnessLiving's design is not stressful on my eyes. I can see which staff member is on the schedule at a glance because of the use of color coding. It is also convenient. I love how I can accomplish almost everything from the calendar page. I can book appointments for pre-existing and new clients, cancel and reschedule appointments, send texts and emails, make payments, write soap notes, link to customer profile page, etc. What I really like the most is the support team. The WellnessLiving staff could not be more helpful, resourceful and generous with their time and ideas. They often go beyond my original request for help and they suggest ways I can improve my business. I actually feel like they have my back.

I have used this software for 5 years. The software is improving all the time. The marketing campaign emails do not have capability for using images and colors BUT the staff is training me to use the Mail Chimp free software to design my own branded templates and to paste the HTML code into WellnessLiving marketing campaign emails. The thing I liked the least has been compensated for and makes me appreciate the WL team all the more.

Hi Marjorie, Thank you so much for your incredible review! We're so happy to hear that you can operate your business with ease thanks to Wellnessliving. Our platform was built for business owners through much research and development, so we pride ourselves on a system that is both intuitive and customizable. That being said, when business owners find themselves a bit stuck, we want them to feel...

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My favorite part about wellness living is the customer service and support. There are so many things this software can do and it can seem overwhelming at first, but there is always someone available to help via phone or email. Wellness Living allows us to do everything we need for our studio.

There are only a few things I don't like - The client sorting/filtering process is a little tedious when running reports or viewing different types of clients. Also, I know they're working on it, but the messaging feature is not available on the mobile app yet.

Hi Brittnie, Thanks for the great review! WellnessLiving is perfect for small yoga studios. We make it simple to run your business, save valuable time on your day-to-day and help fill your classes through the power of software. Ease-of-use and powerful tools like rewards help encourage your clients to book more often, and we also have advanced reporting features so you can keep a close eye on what's...

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It is so helpful for people to be able to book their classes and for staff to be able to see how many members are in our classes.

I wish the member sign up was less steps. ( I know I can avoid this with the other package)

Hey Brittany, We love your positivity! Running your fitness studio from your phone has never been easier using our Elevate mobile staff app. We've added tons of features to help you manage your classes and keep track of your clients, all with just a few taps on your screen. We're all about giving businesses the next-gen management tools they need to grow and we've packaged it in an easy-to-use interface...

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This software is highly customizable. You can choose how to pay your staff (flat rate, commission), there are widgets to incorporate online transactions and allow your calendar to reflect changes in real time on your website, and the interface is intuitive and easy to use. It walks you through all of the options. Moreover, everyone we have interacted with has been so kind and patient - excellent customer service!

So far, this software has been a great choice for our studio. The only con is that we were not able to see just how much Wellness Living offered until we scheduled a demo. We almost missed out on the opportunity to learn about this software because of that. I understand why they have this requirement, but it makes it difficult to compare what they offer to other software services.

Hey Deanna! Thank you so much for leaving your amazing review. Our primary focus at WellnessLiving is providing customers like you with the easiest to use all-in-one solution for your business, so it is awesome to hear that your demo helped you find everything you need with us. We understand how busy you are, which is why we provide the best tools, support, and information to you so that you can focus on your business and clients while we worry about satisfying your software needs. Always a pleasure to work with you, as well. We look forward to continuing to help you with anything you need. Thanks for choosing WellnessLiving!

I love the ease of use. I was so scared to launch my business online and Wellness Living has made it SO easy and took my fear right out of it. Being able to upload videos for my clients to complete on their own, with my scheduled program is huge for me. It gives them so much more for their money. I also love that there is an app for them to easily join their virtual sessions and see their calendar. It also makes it so easy for me to track my payments, reschedule clients and not to mention booking appointments and processing transactions is super easy!

There is only one thing I don't like, and that's my inability to see what videos are in specific video categories for each client. Each one of my clients has their own "Category" folder, it would be nice if I could open them on my back end and see exactly what is in each folder when I switch up my programming.

Hey Jennifer, Thanks so much for sharing your positive experience! COVID has flipped the script for fitness studios worldwide and we've helped thousands of business owners such as yourself make the move to virtual, stress-free! Our intuitive online interface and mobile apps allow you to run your business from behind your computer or on your phone and with the simplest of setup, the built-in automations...

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I like the marketing, text and push notifications! Plus, our own app! There are many great features of this software!

Hard to get customer service some times. Cost a lot.

Hey Shantelle, Awesome review! We're so glad you made the switch from Mindbody to WellnessLiving, and there are definitely a lot of ways we stand out from the competition. They promote your app in the same place as your competitorsand with our custom Achieve Client App, it's designed to reflect your unique brand and business. And, while they charge for every little add-on and feature, our all-in-one...

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The system is easy to use for both our staff and clients! Also the keep making it better and better! The latest Zoom integration is just amazing!

Nothing there have been no issues. We are more than happy.

Hey Morgan, Thank you for the amazing review we absolutely love hearing you've been enjoying our new Zoom integration! We know how important it is to bring online classes and appointments to your clients, so we stepped up with our latest integration. We're thrilled that customers like you can run your online business with ease! At WellnessLiving, it is important that we deliver exactly what businesses...

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Very easy to use and helps keep me connect to my clients and gives the ability to audit every aspect of my business

Software will open extra tabs during use

Hey Paul, Thank you so much for the review. We're happy to hear you've had a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated onboarding specialists and customer support reps are there for you every step of the way, from transferring all your data and training you on the software. At the end of the day, we do everything we can so you get the most out of the platform!...

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The software took a short time to learn and there is still so much that is provided that I need to explore more of. The customer service is excellent!! I've been very pleased with the software.

I'd love a chat button to help find answers to my questions rather than the help option.

Hey Shannon, We're very glad that your migration to WellnessLiving was a success and you can count on our support team to help keep it that way! Nobody is going to be a software expert from day 1 and our passionate reps. are always here for you if there's a question you need quickly answered or even if you'd like personalized guidance on the exact feature set up you need. We like to make things...

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I made the switch to Wellness Living from Mindbody and I'm so happy I did. Not only do I save hundreds of dollars per month, but I still have all of the features and Amazing customer service!

I'll edit this review once I find something I don't enjoy.

Hi Leon, Thank you for the great review! From the outset, WellnessLiving was designed to provide MindBody users such as yourself with a platform that is much, much cheaper, a Customer Service team that CARES about your experience, and with a feature set that is just as good or even better than what you had with our biggest competitor! Not only that, but we're always working on making it even better by adding new features, improvements and integrations based on YOUR user feedback. We're likewise really happy that you made the switch and we're looking forward to continuing to serve your business. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)

I like how intuitive it is to use and create links to put on my website. I like using the Achieve app. and I love the built in rewards system!

It needs to add a feature for the events (workshops) to transfer a workshop pass to another user. It needs to improve the Facebook sharing tools so that clients can share when they used WL to sign up or attend a class.

Hey Victoria! Thanks so much for leaving your awesome review. At WellnessLiving, we work hard to ensure that you always have the tools you need to get your day-to-day tasks done as quickly as possible, so we are glad to hear that you have found such success with the Achieve Client App, the rewards program, our scheduling system, and our reports. We are also pleased to hear that you have found WellnessLiving so intuitive. We are constantly evolving and improving to suit the needs of our customers, so be sure to let our team know about the features you would like to see implemented in the future and we will start working on them as soon as possible. Thank you for choosing WellnessLiving! -David R. (WellnessLiving Customer Advocate)

I liked how many different options there are to customize the system for our business.

As there are many many details to set up and customize, there we a few things that were not a current feature of the system. However, they are constantly updating and adding feature requests & their support listens to what features may be needed by the customer.

Hey Stephanie, Thanks for the amazing review! We help support thousands of businesses across many different industries, sizes and business models, and to do that we have a huge set of different options allowing you to customize everything from schedules to booking to client management, billing arrangements, automated marketing, and the list goes on. With the right setup, all these tools and automations...

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