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Toast POS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based Point of Sale solution for restaurants
Table of Contents
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Toast POS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Toast POS overview
Based on 547 verified user reviews
What is Toast POS?
Toast POS is a restaurant POS solution with key features that include reporting and analytics, order entry, order management, payment processing, sales reports, online ordering, and more.
Who uses Toast POS?
By industry, Toast POS reviewers are most commonly professionals in restaurants (52%). The most frequent use case for Toast POS cited by reviewers is restaurant POS (82% of reviewers).
What do users say about Toast POS pricing?
Reviewers appreciate Toast POS's reasonable and flexible pricing, often finding it more affordable than competitors. However, some reviewers feel that costs rise quickly with add-ons, and they report concerns about unexpected overall expenses.
What are the most popular integrations for Toast POS?
The Toast POS integrations most frequently cited by reviewers are: 7shifts (an employee scheduling product rated 4.4 out of 5 for its integration with Toast POS), Sling (an employee scheduling product, 4.3), and OpenTable (a reservations product, 4.8).
Starting price
per month
Pros & Cons
User Interface
Intuitive and efficient navigation
Robust and evolving feature set
Customer Support
Phone Support
Fees and Charges
Toast POS’s user interface
Toast POS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
4.2
Customer support
3.7
Reviews sentiment
What do users say about Toast POS?
Toast POS is a restaurant POS solution with key features that include reporting and analytics, order entry, order management, payment processing, sales reports, online ordering, and more.
Select to learn more
Who uses Toast POS?
Based on 547 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Toast POS's key features
GetApp's analysis of 102 verified user reviews collected between September 2021 and October 2024 identifies Toast POS' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Toast POS's order entry capabilities for their ease of use and intuitive design. They find it simple to categorize and group items, making it easy for new users to learn quickly. Users report that the system allows for real-time editing of item availability and quantities, which is valuable for inventory management. However, some users mention difficulties navigating the system and lack of critical kiosk functionalities. Overall, they value the customizable and user-friendly aspects of Toast POS's order entry. Of the 20 Toast POS users who gave detailed accounts of their use of Order Entry, 100% rated this feature as important or highly important.
Sanford G.
Food & Beverage Personnel, Rental/Repir Technician
Brandon C.
Manager/server/bartender/cook
Reviewers indicate that Toast POS's reporting and analytics capabilities are essential for tracking sales, inventory, and business performance. They find the customizable reports helpful for identifying trends and making informed decisions. Users appreciate the comprehensive daily reports and the ability to analyze various data points. However, some reviewers feel the user interface is not intuitive and downloading reports could be easier. They value the insights provided by the reporting tools for improving their business operations. Of the 19 Toast POS users who gave detailed accounts of their use of Reporting/Analytics, 100% rated this feature as important or highly important.
See related user reviews
Shelly K.
Owner
Patrick P.
General Manager
Users report that Toast POS's order management capabilities are effective for organizing and prioritizing orders. They appreciate the color-coded headers and chronological display, which help manage order flow efficiently. Reviewers find it helpful to process orders from multiple sources, including in-house, online, and delivery partners like Uber Eats and Doordash. However, some users experience issues with KDS routing and occasional system hiccups. They value the system's ability to streamline order processing and maintain kitchen efficiency. Of the 33 Toast POS users who gave detailed accounts of their use of Order Management, 97% rated this feature as important or highly important.
See related user reviews
Adam G.
General Manager
Alexandria S.
Managed services
Reviewers highlight the ease and reliability of Toast POS's payment processing capabilities. They appreciate the quick processing times and the ability to accept various payment methods, including Apple Pay and Samsung Pay. Users find the next-day deposit capability beneficial and value the system's offline functionality. However, some reviewers mention frequent network issues and high processing fees. They find the payment processing user-friendly and essential for their fast-paced environments. Of the 52 Toast POS users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.
See related user reviews
Kristina K.
District Manager
Linda R.
Manager
Reviewers find Toast POS's sales reports valuable for monitoring business performance and making data-driven decisions. They appreciate the detailed insights into sales trends, tip percentages, and peak hours. Users report that the reports are easy to access and read, though some mention the need for more customization and easier navigation. They value the ability to export reports to Excel and the comprehensive information provided for managing their business effectively. Of the 39 Toast POS users who gave detailed accounts of their use of Sales Reports, 87% rated this feature as important or highly important.
See related user reviews
Britney S.
Bartender
Christopher L.
General Manager
All Toast POS features
Features rating:
Toast POS awards
Toast POS alternatives
Toast POS
Starting from
69
Per month
Restroworks
Starting from
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Lavu
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Toast POS pricing
Pricing plans
Pricing details:
Build Your Own
No pricing info
Features included:
- Email Marketing and Loyalty Programs
- Scheduling and Tips
- Delivery Management
- Inventory Management
- Payroll
- Gift Cards
- Benefits Administration
User opinions about Toast POS price and value
Value for money rating:
Of 54 reviews that provide robust commentary on Toast POS's price and value, 48% mention it in a positive light.
Some users report that Toast POS offers reasonable pricing compared to other POS systems, and they appreciate its affordability and cost-effectiveness. They find the system easy to use, reliable, and packed with useful features that justify the cost. Reviewers appreciate the flexibility in pricing options and the ability to lower monthly costs to fit their needs. Some users say that the comprehensive nature of Toast POS and its continuous upgrades add value for the money spent. They also mention that the implementation costs are kept low due to the do-it-yourself nature of the service.
However, some reviewers indicate that the cost of integrations and add-ons can be high, making the overall expense more than initially expected. They feel that the pricing for additional features and services can be steep, and some users report feeling nickeled and dimed. Some reviewers find the proprietary equipment expensive and prone to issues, adding to the overall cost. They also mention that the fees can add up, making the system more expensive over time. Some users express frustration with inconsistent pricing across multiple locations and the perceived high cost of the system relative to its performance.
, and
To see what individual users think of Toast POS's cost and value, check out the review excerpts below.
Toast POS integrations (82)
Integrations rated by users
We looked at 547 user reviews to identify which products are mentioned as Toast POS integrations and how users feel about them.
Integration rating: 3.6 (10)
“Toast does NOT integrate with Doordash or UberEats unless you use Their drivers, i have my own drivers, so i would have to pay double the commission just to use it. They tried blaming DD + Uber but they didn't promise me the integration, TOAST did. ”
“You don't need extra tablets or third party to integrate the online deliveries but the 30$ per integration monthly is not worthy for this platform”
Andrew M.
Owner
Integration rating: 4.8 (8)
“7 Shifts has a seamless integration and works very well with restaurant operations and gives my management time back in the day to do their management tasks”
“We used 7shifts for scheduling team members and as a company message board.”
Michael T.
Chief Creative Officer
Integration rating: 4.3 (8)
“It is a nice way to post the schedule and for employees to be able to communicate and offer and take shifts.”
Nikki G.
Owner
Integration rating: 3.6 (7)
“You don't need extra tablets or third party to integrate the online deliveries but the 30$ per integration monthly is not worthy for this platform”
Mehdi H.
Manager
Integration rating: 5.0 (7)
“OpenTable and Toast function together when running the daily operations in all Monarch's food and beverage locations.”
Sanford G.
Food & Beverage Personnel, Rental/Repir Technician
Integration rating: 4.0 (4)
“It's a great product, but a little difficult to navigate. User management is strange as well ”
Hunter P.
Owner
Integration rating: 4.7 (3)
“Our menus update as we update the backend, I can upload toast QR codes, and overall multi location management when we change out menus is so easy. ”
Staci S.
Chief Operating Officer
Integration rating: 3.0 (2)
“This allows us to monitor and ensure staff is clocking in and we are monitoring labor. ”
Crista H.
HRBP
Integration rating: 3.0 (2)
“We could have used Toast as our time clock and linked with Homebase but as we were just doing a trial with Toast, we did not utilize that function and stuck with managing time/payroll through our accounting software and Homebase.”
Jessica R.
Owner
Integration rating: 5.0 (1)
“Because we have to track inventory, and it's way more affordable than Xtra Chef”
Adam F.
Owner
Integration rating: 5.0 (2)
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Toast POS customer support
What do users say about Toast POS customer support?
Customer support rating:
We analyzed 167 verified user reviews to identify positive and negative aspects of Toast POS customer support.
A small group of reviewers say customer service is attentive, quick to respond, and available 24/7 when issues arise.
A large number of users report excessive hold times, sometimes waiting hours or days for support to resolve issues.
Widespread user sentiment highlights inconsistent support quality, with agents lacking product knowledge or providing scripted answers.
Frequently reported by users, follow-through is poor, with unresolved cases, lack of dedicated reps, and difficulty reaching support.
Support options
Training options
To see what individual users say about Toast POS's customer support, check out the review snippets below.
“We rarely experience issues with Toast, but if we do, customer service is very attentive and solves the problem quickly.”
Ann S.
Director of Communications and Development
“In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.”
Katie B.
Operations Director
“excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)”
Elizabeth V.
manager
Toast POS FAQs
Toast POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What is Toast POS used for?
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars. Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus. Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Q. What are the benefits of using Toast POS?
- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
Q. What languages does Toast POS support?
Toast POS supports the following languages:
English
Q. Does Toast POS support mobile devices?
Toast POS supports the following devices:
Android
Q. Does Toast POS offer an API?
Yes, Toast POS has an API available for use.
Q. What level of support does Toast POS offer?
Toast POS offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)
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