ZENOTI Features

ZENOTI

All-in-1 spa, salon and fitness management software

4.73/5 (51 reviews)

ZENOTI Feature Summary

  • Point of Sale (POS)
  • Check-in manager
  • Locker management
  • Email marketing
  • Wait list
  • Appointment management
  • Task scheduling
  • Client database
  • Employee management
  • Loyalty program
  • Inventory management
  • Payroll management
  • Commissions management
  • Attendance management
  • Activity tracking
  • CRM
  • Payment processing
  • Automated scheduling
  • Activity management
  • Contract management
  • Inventory control
  • Client portal
  • Gift card system
  • Electronic payments
  • Instructor scheduling
  • Registration management
  • Image library
  • Drag & drop interface
  • HIPAA compliance
  • Email invitations & reminders
  • Automatic reminders
  • Sales analytics
  • Recurring appointments
  • Referral program
  • Social network marketing
  • Employee portal
  • Automated billing
  • Customizable reporting
  • Ad hoc reporting
  • Sales reporting
  • Reporting & statistics
  • Employee self service
  • Calendar management
  • Activity dashboard

Retail & Consumer Services Feature Comparison

Most popular features of all Retail & Consumer Services apps

API (33 other apps)
Activity Dashboard (39 other apps)
Automatic Notifications (44 other apps)
Automatic Reminders (33 other apps)
Credit Card Processing (29 other apps)
Customer Database (31 other apps)
Customer History (31 other apps)
Customer Loyalty Program (45 other apps)
Customizable Branding (30 other apps)
Discount Management (33 other apps)
Employee Management (29 other apps)
Gift Card System (35 other apps)
Inventory Management (30 other apps)
Inventory Tracking (41 other apps)
Multi-Location (46 other apps)
POS (62 other apps)
Real Time Data (36 other apps)
Reporting & Statistics (45 other apps)
Sales Reporting (43 other apps)
Search Functionality (35 other apps)

Competitor Feature Comparison

ACH Payment Processing
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Appointment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Contract Drafting
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Loyalty Program
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing
Email Notifications
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Event Scheduling
Event Triggered Email
File Management
Gift Card System
HIPAA Compliance
Image Library
Incentive Programs
Instructor Scheduling
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Management
Privacy Options
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
Sales Analytics
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Social Network Marketing
Task Scheduling
Template Management
Third Party Integration
Tracking Features
Transaction History
User Management
Website Integration
Learn moreCompare App
ACH Payment Processing
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Appointment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Contract Drafting
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Loyalty Program
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing
Email Notifications
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Event Scheduling
Event Triggered Email
File Management
Gift Card System
HIPAA Compliance
Image Library
Incentive Programs
Instructor Scheduling
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Management
Privacy Options
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
Sales Analytics
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Social Network Marketing
Task Scheduling
Template Management
Third Party Integration
Tracking Features
Transaction History
User Management
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Activity Dashboard
Activity Management
Activity Tracking
Ad hoc Reporting
Appointment Management
Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
CRM Integration
Calendar Management
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Contract Drafting
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Loyalty Program
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing
Email Notifications
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Event Scheduling
Event Triggered Email
File Management
Gift Card System
HIPAA Compliance
Image Library
Incentive Programs
Instructor Scheduling
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Management
Privacy Options
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
Role-Based Permissions
Room Booking
SMS Integration
Sales Analytics
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Social Network Marketing
Task Scheduling
Template Management
Third Party Integration
Tracking Features
Transaction History
User Management
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


48 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

ZENOTI Feature Reviews

25 reviewers had the following to say about ZENOTI's features:

Kevin Williams

It is an easy to use web-based software for service industries

2018-03-08

Pros

New features like digital consultation forms, inventory management and enterprise custom reporting are good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Flores

Professional team that is dedicated to providing the best product

2018-03-29

Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities.

Pros

Ease of use, analytics, management of KPI data, dashboard and overall functionality.

Cons

Capabilities of configuring target segments and discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ritesh Mastipuram

Best Salon Mgmt Software

2016-07-10

This was enabled by their broader features that go beyond traditional POS and appointment management, like fingerprint based attendance management, centralized membership tracking, access to rich data and integrated inventory management.

Pros

Cloud Based and very good back end.

Cons

I have multiple countries operation and want them to integrate both the countries in to one single dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ZENOTI

Brilliant software for small and medium businesses. You have all the tools that a large business uses at a fraction of the cost.

Source: Capterra
Helpful?   Yes   No
Read more
Megha Garg

Advance software made simple, ensuring best customer experience

2018-09-17

Pros

Zenoti's Inventory module is also quite robust and handy.

Cons

Nothing specific I could think as most of the issues are handled on time by their customer success team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Samir Srivastav

The whole offering by Zenoti is wonderful.

2017-05-23

Pros

Being a customer-obsessed brand, we get to know customer history in real-time, and then we can recommend the right service based on the data available at a glance.

Cons

Needs heavy internet if the internet is slow billing time increases leading to customer wait time and bad experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Dear Samir, Thanks for your encouraging words. We will do our very best to continue to meet your needs.

Read more
Phil Zepeda

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

2017-07-18

Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Danica Bloomberg

Brilliant software that will change your business with excellent support

2018-05-03

Too many to list! Do yourself a favour and get it!

Pros

Cloud-based and supports multiple locations and business units with build in inventory, loyalty and customer and employee apps.

Cons

There are no cons with the software - internally you have to manage the change but the Zenoti support team take you through the process and hold your hand so it's a seamless process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kunal Haresh

ManageMySpa is probably the best spa management software

2014-04-22

And the membership and packages tools help us manage our database of members directly and help with our customer support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
ANAND Chintamani

the customer support at z is just WOW!!

2017-05-26

Pros

software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis

Cons

This spoils the flow, though customer support steps in and helps..its sometimes, annoying

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Dear Anand,

Thanks for your review. We value your patronage and appreciate your confidence in us.

It¿s always a pleasure serving you and we certainly look forward to doing that in the future.

Read more
Katie Trent

Most Forward-Thinking Salon POS

2018-08-13

When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

Pros

Their team are constantly working on solutions to make the program more streamlined and easier to use.

Cons

Payment integrations can be tricky, though that's been our experience with every POS system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!

Read more
Margaret Jacobson

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

2017-07-27

I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti.

Pros

-love the ease of creating services -robust patient info database with ease for creating reminders for a variety of things related to payment and customer service - ability to store CC info safely and securely - reasonably priced text messaging system - ability to create packages and memberships - ability to create online purchasing of services and products - can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards -ability to create html coded robust email reminders and follow up -fabulous timely and friendly customer support.

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards - creating the memberships has been a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Katherine Dee

The BEST Spa Software-- and I demoed them all

2016-04-01

Not only did Zenoti fill those requirments, but it also offers customizable memberships, a built-in loyalty system, and FABULOUS support.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jim Walker

Fantastic Tool!

2018-04-10

This is a massive improvement over prior product.

Pros

I really like the broad feature set, analytics, continuous improvement and customer service.

Cons

The biggest challenge is that the feature set is so robust that it does take real time to fully understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arpti Goel

It is perhaps the best ERP for a multi-location med-spa/salon.

2017-05-23

Pros

- Holistic Management: Zenoti offers an integrated platform with modules such as inventory, payroll, CRM, Marketing etc

Cons

Though we have been using it for the past 4 years and it has helped us streamline our marketing to a great extent, the lead management module has the potential to be more sophisticated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Dear Arpit, Thank you very much for taking the time to review us on Capterra.

We are happy to see you delighted and look forward to serving you even better in the future.

Read more
PRESCILA DMELLO

Software that streamlines almost everything!!!

2018-08-01

Pros

It has simplified the process of client related data updation and storage which is of utmost importance in this industry.

Cons

Sales module could be simplified further to ensure better usage and benefits of the module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

Read more
Marina Jeffery

Great support team always ready to assist

2018-03-22

Pros

Great variety of reports options and easy to understand

Cons

Lack of clear explanations of what some items mean. Process for inputting data could be a lot less complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Prashanth Rao

One stop solution for salon/spa management

2017-03-22

With Zenoti¿s web-based solution we found it very easy to manage in real time all of our centers from any place.

Pros

Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons

Nothing we can think of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

2018-04-19

Faster more efficient scheduling and rebooking of clients. Easy POS.

Pros

But better than anything else, from the salon management side of things, is their insane level of support!

Cons

The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

Read more
rachal yap

effective & efficient!

2016-10-23

Zenoti had change drastically on daily tasks- making reservations, sending reminder to clients, taking payment, to managing employee and the best is you are able to access it from your mobile and tablets!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sameer Shaikh

RICH BIT SALON

2017-02-21

This is the best software i ever experienced the customer care has all support and the management as well ..

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sana Qoumsieh

Managemyspa has allowed our spa and clinic to run so much more efficiently and effectively.

2016-06-02

The software is very practical; all we need is a computer or portable device that is connected to the Internet to finish our daily tasks efficiently, from sending client reminders and confirmations to monitoring clients¿ account status and tracking inventory levels.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maryanne Restuccia

Best Med Spa Software

2018-08-27

Pros

Besides standard features, Zenoti’s analytics functionality is quite comprehensive - especially reports on clinic's performance and employee performance provide useful insights.

Cons

None I can think of. They constantly add new features and are attentive to our needs and requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Kim

Nightmare experience with well-meaning people

2017-05-16

We are able to ring up guests using this software.

Pros

It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider.

Cons

It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Dear Angela,

First of all, thank you for taking the time to provide feedback. Your review is incredibly important to us and helps us identify areas of improvement for superior customer satisfaction.

We are very sorry to hear about your experience. The data migration took longer than planned. On top of it, miscommunication in terms of accounting methodology followed at Savor Spa has made things worse - it ended up with reports showing erroneous data.

Your account is now being monitored by the senior leadership team. We have documented lessons learnt, identified specific corrective actions and will strive to resolve all the issues soon to get our engagement back on track.

As promised, we have made the refund. Once again, thanks for your business.

Read more
Becky Gustafson

18/8 Fine Men’s Salons-Honolulu

2018-08-14

Pros

The scope of reports and ability is great.

Cons

new system for us so takes time to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Zenoti Software


Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

Read more
S Kumar

Best easy to use software

2014-02-19

The rollout process to a chain of 50 locations was always a big concern for us.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more