Odoo Features

Odoo

Open Source ERP and CRM software suite

4.23/5 (332 reviews)

Odoo Feature Summary

  • 360 degree feedback
  • @mentions
  • A/B testing
  • ACH payment processing
  • API
  • Absence management
  • Access control
  • Account reconciliation
  • Accounting Integration
  • Accounting management
  • Action item tracking
  • Action management
  • Action planning
  • Active Directory integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Actual costing
  • Agile development
  • Alerts / escalation
  • Applicant tracking
  • Applicant workflow
  • Application integration
  • Applications management
  • Appointment management
  • Appraisal history
  • Approval process control
  • Archiving & retention
  • Assessment management
  • Asset management
  • Attendance management
  • Audit trail
  • Auditing
  • Authentication
  • Automated billing
  • Automated expense input
  • Automated sales
  • Automatic backup
  • Automatic customer notices
  • Automatic lead distribution
  • Automatic notifications
  • Availability indicator
  • Avatars
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Batch processing
  • Bid management
  • Bill of material analysis
  • Billable hours tracking
  • Billing & invoicing
  • Bills of material
  • Boolean search
  • CRM integrations
  • Canned responses
  • Click-through tracking
  • Collaboration tools
  • Contact management
  • Cost tracking
  • Currency conversion
  • Custom charts
  • Custom development
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer management
  • Dashboard creation
  • Data import/export
  • Email templates
  • Gantt charts
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead generation
  • Lead management
  • Lead scoring
  • Meeting management
  • Opportunity management
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Quote management
  • RFID scanning
  • Real-time analytics
  • Real-time data
  • Real-time reporting
  • Sales forecasting
  • Sales tracking
  • Summary reports
  • Task scheduling
  • Team chat
  • Third party integration
  • User activity monitoring

Sales Feature Comparison

Most popular features of all Sales apps

API (153 other apps)
Activity Dashboard (102 other apps)
Activity Tracking (64 other apps)
Automatic Notifications (56 other apps)
CRM Integration (129 other apps)
Collaboration Tools (56 other apps)
Contact Database (64 other apps)
Contact Management (60 other apps)
Customizable Templates (57 other apps)
Data Import/Export (57 other apps)
Email Integration (53 other apps)
Lead Capture (49 other apps)
Lead Management (61 other apps)
Real Time Data (60 other apps)
Reporting & Statistics (60 other apps)
Sales Analytics (62 other apps)
Sales Reporting (60 other apps)
Sales Tracking (52 other apps)
Search Functionality (71 other apps)
Third Party Integration (92 other apps)

Competitor Feature Comparison

360 Degree Feedback
@mentions
A/B Testing
ACH Payment Processing
API
Absence Management
Access Control
Account Reconciliation
Accounting Integration
Accounting Management
Action Item Tracking
Action Management
Action Planning
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Software Development
Alerts / Escalation
Analytics
Applicant Tracking
Application Integration
Applications Management
Appointment Management
Appraisal History
Approval Process Control
Archiving & Retention
Assessment Management
Asset Management
Attendance Management
Attendance Tracking
Audit Trail
Auditing
Authentication
Auto-Responders
Automated Billing
Automated Expense Input
Automated Sales
Automatic Backup
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Avatars
Balance Sheet
Bank Reconciliation
Barcode Printing
Barcode Scanning
Barcode Support
Batch Processing
Bid Management
Bill of Material Analysis
Billable Hours Tracking
Billing & Invoicing
Bills of Material
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Analysis
Campaign Management
Campaign Segmentation
Chat
Click Tracking
Client Management
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Management
Contract Management
Cost Tracking
Currency Conversion
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Electronic Signature Capture
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Equipment Maintenance
Escalation Management
Event Calendar
Event Management
Event Ticketing
Expense Claims
Expense Tracking
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Gamification
Gantt Charts
Help Desk Management
History Tracking
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Application Management
Jobs Board Integration
Knowledge Base Management
Landing Page Templates
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Scoring
Leave Tracking
Lifecycle Management
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Currency
Newsletter Management
Online Forums
Opportunity Management
POS
Performance Appraisal
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Project Management
Project Planning
Project Time Tracking
Projections
Purchase Order Management
Purchasing Management
Quality Control
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receipt Management
Recruitment Management
Recurring Billing
Reminders
Reporting & Statistics
SEO Management
SLA Management
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Self-Appraisals
Sick Leave Tracking
Social Media Integration
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Planning
Task Scheduling
Template Management
Third Party Integration
Time Off Requests
Timesheets
Vacation Tracking
Version Control
Visitor Tracking
WYSIWYG Editor
Website Management
Workflow Management
eCommerce Management
iCalendar Support
Visit WebsiteCompare App
360 Degree Feedback
@mentions
A/B Testing
ACH Payment Processing
API
Absence Management
Access Control
Account Reconciliation
Accounting Integration
Accounting Management
Action Item Tracking
Action Management
Action Planning
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Software Development
Alerts / Escalation
Analytics
Applicant Tracking
Application Integration
Applications Management
Appointment Management
Appraisal History
Approval Process Control
Archiving & Retention
Assessment Management
Asset Management
Attendance Management
Attendance Tracking
Audit Trail
Auditing
Authentication
Auto-Responders
Automated Billing
Automated Expense Input
Automated Sales
Automatic Backup
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Avatars
Balance Sheet
Bank Reconciliation
Barcode Printing
Barcode Scanning
Barcode Support
Batch Processing
Bid Management
Bill of Material Analysis
Billable Hours Tracking
Billing & Invoicing
Bills of Material
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Analysis
Campaign Management
Campaign Segmentation
Chat
Click Tracking
Client Management
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Management
Contract Management
Cost Tracking
Currency Conversion
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Electronic Signature Capture
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Equipment Maintenance
Escalation Management
Event Calendar
Event Management
Event Ticketing
Expense Claims
Expense Tracking
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Gamification
Gantt Charts
Help Desk Management
History Tracking
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Application Management
Jobs Board Integration
Knowledge Base Management
Landing Page Templates
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Scoring
Leave Tracking
Lifecycle Management
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Currency
Newsletter Management
Online Forums
Opportunity Management
POS
Performance Appraisal
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Project Management
Project Planning
Project Time Tracking
Projections
Purchase Order Management
Purchasing Management
Quality Control
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receipt Management
Recruitment Management
Recurring Billing
Reminders
Reporting & Statistics
SEO Management
SLA Management
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Self-Appraisals
Sick Leave Tracking
Social Media Integration
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Planning
Task Scheduling
Template Management
Third Party Integration
Time Off Requests
Timesheets
Vacation Tracking
Version Control
Visitor Tracking
WYSIWYG Editor
Website Management
Workflow Management
eCommerce Management
iCalendar Support
Learn moreCompare App
360 Degree Feedback
@mentions
A/B Testing
ACH Payment Processing
API
Absence Management
Access Control
Account Reconciliation
Accounting Integration
Accounting Management
Action Item Tracking
Action Management
Action Planning
Active Directory Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Software Development
Alerts / Escalation
Analytics
Applicant Tracking
Application Integration
Applications Management
Appointment Management
Appraisal History
Approval Process Control
Archiving & Retention
Assessment Management
Asset Management
Attendance Management
Attendance Tracking
Audit Trail
Auditing
Authentication
Auto-Responders
Automated Billing
Automated Expense Input
Automated Sales
Automatic Backup
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Avatars
Balance Sheet
Bank Reconciliation
Barcode Printing
Barcode Scanning
Barcode Support
Batch Processing
Bid Management
Bill of Material Analysis
Billable Hours Tracking
Billing & Invoicing
Bills of Material
Bulk Send
CRM Integration
Calendar Management
Calendar Sync with Google
Campaign Analysis
Campaign Management
Campaign Segmentation
Chat
Click Tracking
Client Management
Collaboration Tools
Commenting
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Management
Contract Management
Cost Tracking
Currency Conversion
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Electronic Signature Capture
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Equipment Maintenance
Escalation Management
Event Calendar
Event Management
Event Ticketing
Expense Claims
Expense Tracking
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Gamification
Gantt Charts
Help Desk Management
History Tracking
Instant Messaging
Inventory Management
Invoice Management
Invoice Processing
Job Application Management
Jobs Board Integration
Knowledge Base Management
Landing Page Templates
Lead Assignment
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Scoring
Leave Tracking
Lifecycle Management
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Currency
Newsletter Management
Online Forums
Opportunity Management
POS
Performance Appraisal
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Project Management
Project Planning
Project Time Tracking
Projections
Purchase Order Management
Purchasing Management
Quality Control
Quote Management
RFID Scanning
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
Receipt Management
Recruitment Management
Recurring Billing
Reminders
Reporting & Statistics
SEO Management
SLA Management
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Self-Appraisals
Sick Leave Tracking
Social Media Integration
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Task Planning
Task Scheduling
Template Management
Third Party Integration
Time Off Requests
Timesheets
Vacation Tracking
Version Control
Visitor Tracking
WYSIWYG Editor
Website Management
Workflow Management
eCommerce Management
iCalendar Support
Learn moreCompare App

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Odoo Feature Reviews

25 reviewers had the following to say about Odoo's features:

Nate Call

Amazing breadth of functionality. Great support from Odoo partner.

2017-07-28

Broad functionality, full integration, and high extensibility in a low price tag.

Pros

Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons

In fact, it is often easier to back port functionality in a new version to a previous version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


Hey Nate, thanks for the great review! We are glad to hear your functional needs have been met without the need for a high cost implementation. It is also great to hear that your experience with one of our integrating partners went so well; we try to have an ideal balance between our SaaS and Enterprise products to help fulfill the needs of companies of any size and in the end are very satisfied that you found the perfect fit for your unique situation. Keep up the great work and cheers from Odoo!

Read more
Jesus Alan Ramos Rodríguez

Verified Reviewer

Excellent software!

2016-02-03

With Odoo CRM you can track your customer from the lead to the sale, including every contact I made with them, including phone calls and every email can be tracked in this app, and the integration with another Odoo apps make it a really complete solution.

Pros

It's really ease to configure and use, it's very user friendly and the learning curve is really low

Cons

If you use Odoo CRM on premise, the configuration is more complex that using Saas

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
David Alward

This software is great for task tracking and collaborating

2018-01-11

This is a great task tracking and collaborative software that is easy to use and straight forward.

Pros

I do like the reporting feature and integration with other apps from this vendor.

Cons

This is great at the basics but I would like to see some more in depth project management features like WBS and Gantt view for the schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Muhammad Usman Anwar

Reporting required more work

2019-07-30

smooth business process and streamline activities

Pros

user friendly, fast, least expensive, adaptable

Cons

Reporting, lack of in-depth analytics,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Wichowski

Odoo for Professional Services

2019-03-22

Odoo.sh allows us to do Chase synchronization automatically/nightly without user intervention.

Pros

- The cloud version is reliable - Simple to use / simple to train staff - Sales orders automatically generate projects/tasks for team; time tracking - Customer-facing portal for ticket status - Accounting automation like we had in quickbooks

Cons

- Security roles are difficult to configure out-of-box (comes with User/Manager type roles for apps, but adding middle-layer or 3-tier personnel is a programmers job)

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike S

Good for a small business...

2017-01-09

There is no way to get reporting data directly out of the system, but if you're savvy with databases, you can export the entire database from Odoo and import it into another database and do reporting from that.. every time you need an updated report.

Pros

Good integration between modules

Cons

No control and high cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Odoo

Look into community edition.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

not that easy

2017-11-18

Pros

everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons

have to use Python for community edition, to do any modification to it, which i am not a fan off at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Odoo


Thank you for your feedback. It is true that the Community Edition requires some coding knowledge to really use it to it's full potential, whereas a user is able to get started with our Online Edition in just a few clicks (at https://odoo.com/start).

The intent of the Community version is to provide a free and open source resource to the world in order to better the way businesses operate in a cost effective manner. We encourage anyone who is a talented developer to weigh their options between our free version supported by their own development time, or our plug & play Online version that is supported by Odoo.

We feel with options comes freedom and encourage you to reach out to us to discuss what options are available to make your project a success. Give us a call, we're happy to help. :)

Read more
Rosa Mujica

It is a software to make the formulation and control of projects, efficiently and easily.

2018-05-02

It helps to improve the efficiency in the use of resources, so it saves money in the integral management of projects.

Pros

Allows monitoring of the activities assigned to the work team.

Cons

Does not have a technical report generator that facilitates the presentation of data and results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


Thanks for the review Rosa, we are happy to see you have found Odoo to be a great tool for your project management and HR activities! Odoo also has the capability to develop and customize to fit any of your needs. Our team is continuing to make usability one of our top priorities and we are committed to being the fastest evolving business software in the world. Thanks for being a part of the Odoo community!

Read more
Steve F

Looked promising

2018-12-13

Pros

Very flexible and configurable. Built on python.

Cons

No phone integration built in or third party integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Blanco

Flexibility, scalability, easy to use, good professionals behind.

2019-04-22

The integration between projects and sales is one of its most powerful features.

Pros

Odoo is powerful enough and so well structured, that it is a tool prepared almost to any challenge that you could have in your business.

Cons

The permission management, although is so granular, sometimes it takes hours in test-error to find the correct settings you need.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Guillermo Gonzalez Aguirre

Great Software Best balance between cost & functionality

2019-08-01

Integration of various other software solutions into one, real time info avaliable everywhere

Pros

Easy to use, cloud based, value for money

Cons

Access control features, would be great if you can restrict master data creation and functional transactions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


We appreciate the great review Guillermo! Odoo looks forward to continuing to create value for your company as well as seeing your team grow. :)

Read more
Elena Studentsova

Convenient cloud service for business automation

2019-01-01

Pros

The platform allows you to create sales funnels, process leads in automatic mode, manage sales cycles and warehouse.

Cons

Among all the functionality of the Odoo customer service platform, the possibility of automatically sending notifications to customers is not enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis Romero

Verified Reviewer

Very Good Experience

2018-03-27

Pros

Integrated with other Odoo apps like purchases, sales, accounting, contacts, and so on. Web CRM that can be usted over every device.

Cons

No comments for this. Odoo CRM os simple.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Daniel Huerta

Odoo - Great for the price

2017-01-17

There's always room for improvement, for example in the nomenclature for importing and exporting data, but I believe the issues addressed in Odoo 10 are a good step in the right direction.

Pros

And when set up correctly, the dashboard app is quite useful.

Cons

Also, the inability to maneuver from within the dashboard app and the lack of visibility of which app is being viewed from within the dashboard both seem like oversights - Orders could be confirmed, reserved, and delivered from the dashboard if the arrow buttons at the top right worked correctly and allowed proper navigation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Capurro

Very adaptable for the needs of your business

2018-04-04

Pros

It's really easy integrate Odoo with other systems via API. In this case, i got a customer who needed realtime updates for sales via call center.

Cons

I really want to see Odoo to configure repositories for the major Linux distributions (CentOS, Debian, OpenSUSE) to ease the installation procedure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Odoo


Hi Jose, thanks for your review! It's great to hear you have been doing integrations with your call center and CRM, keep up the great work and thanks for being part of the Odoo business community!

Read more
Thabo Pienaar

Extensive ERP for a small to medium sized business.

2018-05-08

I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc.

Pros

I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention.

Cons

Where and how you enter them, also affects your expense reporting. I would also like to see more reporting options like traditional desktop apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mel Smith

Really Flexible Platform

2017-01-17

Not many other competitors who are as scalable and feature rich.

Pros

Easy to use Customizable Pipeline Workflow

Cons

Not easy to reverse transactions Reports not robust out-of-the-box

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


Hi Mel, thanks for the review! It's always great to hear from our customers, so we really appreciate you taking the time to write this review. It's also great to hear that you had a good experience with the implementation and data migration. We hope that you continue to have a great Odoo experience!

Read more
Ely Osorio

The integral solution to your company's operations

2019-05-31

It is a very complete tool that has allowed us from the presidency of the distributor to make continuous monitoring of all activities, projects and tasks of our company, even for me as assistance has been much easier to report to the head of the status of everything that is done every day.

Pros

Based on a cloud service, accounts with functions for marketing management, accounting, project management, collaborative work, reporting.

Cons

Nothing to contribute in this line about the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


So glad to hear Odoo helps you on all of your day to day functions! Keep an eye out for our new release in October that will be packed with new features! :)

Read more
Anonymous
(Computer Software company, 51-200 employees)

Odoo CRM- Operations

2018-11-06

. - Service modules, Ticketing for customers, Sales lead management also being performed. - Seamless experience of multi-dimensional teams sitting across different geographies to know the update and nuances of current sale order

Pros

. - Any kind of new functionality needed per se different businesses can be implemented.

Cons

- It is not easy to use, much effort and training needed to understand. - Requires much of customization and suits to big business which have standard models of functioning

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


Hi there, thank you for the review. We understand you had some challenges here, we'd like to help! While any ERP software implementation is going to be a challenge, especially when customization becomes necessary. With Odoo, many business processes can be performed right out of the box with zero customization. If you did a self-implementation please get in contact with us or check out some of our online resources about the challenges/customizations you experiences and we can help find the best solution for your company's specific needs. Thanks for being an awesome member of the Odoo community and we look forward to your feedback. :)

Read more
Joe Shields

Great for Mockups or small customizations

2018-10-24

We tried to use this to create an app specific to our needs that acts as an information gathering repository before sales orders are generated.

Pros

Very fast development of semi functional mockups Very easy to use Provides Power Users a way to add a custom field to an existing form

Cons

Very limited compared to python development No source control integration Export customizations feature often generates errors which then you have to troubleshoot Not integrated with ODOO.sh, you can use it like any other app, however it does not follow any workflow like the python development does.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Bert van Rijssen

Odoo is the solution to automate almost all of your business processes.

2017-06-16

It saves a lot of time and can provide very useful information regarding your business data.

Pros

We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance.

Cons

But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!

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Feastre Lopez

Odoo is good at working with workflow opportunities

2019-07-28

We recommend using odoo to be able to create much more accurate analyzes of customer evaluation, and the performance of each marketing campaign. It is also advisable to use it to handle supply chains and purchase orders.

Pros

With this system we can create flows completely from scratch, or import them directly from an external service, so that the work is as unified as possible.

Cons

Odoo has few inventory management tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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kim boege

Awesome Customer Service

2019-08-06

We are integrating our sales/marketing, inventory, accounting and manufacturing into one sweet smooth system!

Pros

We are implementing the Odoo software and the customer service is amazing! Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs. She responds immediately with a thorough explanation.

Cons

Not really any, the learning curve of new software is the only trying issue, which would be with any new software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


Hey Kim, glad to hear our support has been working well for you! This is an area we have received lots of feedback about and are excited to hear positive results! We look forward to hearing more about how your company is using Odoo! :)

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Terry Cheng

Effective product

2019-05-26

Pros

Its use helps us more efficiently analyze data, track sales, as well as customers.

Cons

At the same time, Odoo cannot be corrected in a confirmed transaction if it has an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Odoo


We appreciate the review Terry! It appears you had a delay on a technical support ticket, and we apologize if this did not meet expectations. We are constantly expanding our customer care team to ensure we provide optimal support to our rapidly growing user-base and look forward to processing your requests even faster in the future!

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Wes Shank

Terrible Support Brings An Otherwise Stellar Product Down (Enterprise User)

2019-10-08

The Odoo sales team is an extraordinary group of deceivers.

Pros

Any module being added, 3rd party or otherwise, usually has a seamless integration.

Cons

You cannot operate Odoo without third party software and to attempt to extract third party software and somehow give them access to a version of the software they can test is ridiculous.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more