Great product to use and great partnership from Avatier in getting the solution customized to meet our very specific use case.
I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.
Overall with the ability to have single sign on was a major benefit for the Service Desk.
We had no warning it would not work on this version.
Nothing comes to mind about a downside to the product.
We no longer have to wait for approvals. Next, with the introduction of a new HRM system, we moved to automating the process of hires, changes and terminations.