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Klaviyo
5
375
4
125
3
20
2
1
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled email marketing solution for B2C companies
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Klaviyo - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Klaviyo overview



Based on 526 verified user reviews
What is Klaviyo?
Klaviyo is an email marketing program with key features that include email campaign management, mobile optimization, and more.
Who uses Klaviyo?
By industry, Klaviyo reviewers are most commonly professionals in retail (21%). The most frequent use case for Klaviyo cited by reviewers is email marketing (89% of reviewers).
What do users say about Klaviyo pricing?
Some users say the free plan lets them evaluate Klaviyo’s value, and reviewers indicate the features justify the cost for small businesses. However, some users report confusing pricing, rising costs with growth, and less affordability for larger businesses.
What are the most popular integrations for Klaviyo?
The Klaviyo integrations most frequently cited by reviewers are: Shopify (an eCommerce product rated 4.9 out of 5 for its integration with Klaviyo), WooCommerce (an eCommerce product, 4.5), and Meta for Business (a social media marketing product, 4.5).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Email Marketing
SMS Marketing
Email Automation
Frequent technical glitches
High and complex pricing
Klaviyo’s user interface
Klaviyo pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.6
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Klaviyo?
Klaviyo is an email marketing program with key features that include email campaign management, mobile optimization, and more.
Select to learn more
Who uses Klaviyo?
Based on 526 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Klaviyo's key features
GetApp's analysis of 69 verified user reviews collected between July 2021 and September 2024 identifies Klaviyo's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Klaviyo's robust set of tools for managing email campaigns. They highlight the ease of planning campaigns visually with the calendar capability, and the ability to manage multiple email versions, perform A/B testing, and track metrics in real-time. Users report that the email templates are well-designed and easy to use, and they value the detailed analysis and comparison to industry standards. However, some users mention limitations like the need to create lists for individual emails and the cap on the number of lists. Of the 37 Klaviyo users who gave detailed accounts of their use of Email Campaign Management, 97% rated this feature as important or highly important.
Users report that Klaviyo offers excellent mobile optimization capabilities, allowing them to preview and adjust email designs specifically for mobile devices. They find it helpful to create separate layouts for desktop and mobile, ensuring a consistent experience across devices. Reviewers indicate that mobile-optimized emails are important as most emails are opened on mobile phones, and they appreciate the flexibility and ease of making mobile adjustments. Some users mention a desire for more editing options for mobile-specific blocks. Of the 23 Klaviyo users who gave detailed accounts of their use of Mobile Optimization, 96% rated this feature as important or highly important.
All Klaviyo features
Features rating:
Klaviyo alternatives
Klaviyo pricing
Pricing plans
Pricing details:
User opinions about Klaviyo price and value
Value for money rating:
To see what individual users think of Klaviyo's price and value, check out the review snippets below.

Marc G.
Digital and Marketing senior specialist
Patricia G.
Customer Service Lead
Klaviyo integrations (64)
Integrations rated by users
We looked at 526 user reviews to identify which products are mentioned as Klaviyo integrations and how users feel about them.
Integration rating: 4.9 (114)
Integration rating: 4.9 (15)
Integration rating: 4.6 (15)
“Turn any site into a shop in minutes”
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
Jamie P.
Youth Worker and Designer
Integration rating: 3.8 (15)
Integration rating: 4.9 (11)
Integration rating: 4.8 (9)
Klaviyo customer support
What do users say about Klaviyo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Klaviyo customer support.
Widely noted by reviewers, Klaviyo's customer support is responsive, knowledgeable, and quick to address issues via chat or email.
A large number of users appreciate the abundance of helpful resources, live trainings, and educational materials available for support.
Frequently reported by users, the support team is approachable, proactive, and genuinely invested in helping customers succeed.
A minority of users report slow response times, lack of phone support, and inconsistent quality or helpfulness from support staff.
Support options
Training options
To see what individual users say about Klaviyo's customer support, check out the review snippets below.
“Klaviyo support team can't be beat, their live chat support members are so so helpful.”
Katie C.
Email Team LEad
“Their customer support is great and willing to find the answers you're looking for, creating test scenarios or flows if needed.”
Silvina M.
Product Director
“No phone support...live chat support is very confusing and they refer to self help a lot.”

Bill L.
Vice President of Sales and Operations
Klaviyo FAQs
Klaviyo is an all-in-one platform built for B2C companies, with email and SMS marketing, full funnel analytics, and customer service in one solution. Built on customer data capturing every click, purchase, and conversion, Klaviyo powers marketing automation that delivers personalized customer journeys across every channel (email, SMS, RCS, push, WhatsApp, reviews, forms, and ads). Leverage Klaviyo AI to scale personalization and always send the right message at the right time, automatically. Klaviyo AI uses real-time signals and past behaviors to upsell products, find at-risk customers, and forecast lifetime value — then builds the audience, writes the copy, and optimizes delivery to ensure you see the most ROI from your campaigns. Unlike clunky legacy tools or fragmented point solutions, Klaviyo works seamlessly out of the box with 400+ native integrations (including Shopify, WooCommerce, Magento, and more). By unifying your customer data and channel performance in one easy-to-use platform, you can automate workflows, simplify segmentation, and deliver consistent, relevant customer experiences. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers today.
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