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Gnatta
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI Agents and omnichannel support, built for control
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Gnatta - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: April 2026
Gnatta overview
What is Gnatta?
Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling.
AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision.
Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.
Gnatta’s user interface
Gnatta reviews
Overall rating
4.7
/5
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Positive reviews
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%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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Gnatta's key features
Most critical features, based on insights from Gnatta users:
All Gnatta features
Features rating:
Gnatta alternatives
Gnatta
Starting from
49
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveAgent
Starting from
15
/user
Per month
NiCE CXone
Starting from
71
/user
Per month
Gnatta pricing
Pricing plans
Pricing details:
Gnatta AI Agents
No pricing info
User opinions about Gnatta price and value
Value for money rating:
Gnatta integrations (15)
Gnatta support options
Typical customers
Platforms supported
Support options
Training options