Recurly Pricing, Features, Reviews and Alternatives

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

We appreciate you've taken the time to share your experience with Recurly - and thrilled that customer services has been helpful. We love celebrating with our customers. If there's something we can do to improve your experience, please let us know.

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know!

decent interface. good integration functionality although this breaks every so often.

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should you still need assistance.

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond the pop-up notifications, please let us know.

It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns.

Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless.

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. If there's something we can do to improve your experience, above what you've indicated above, please let us know!