Recurly Pricing, Features, Reviews & Comparison of Alternatives

Recurly

Powering Subscription Success

4.48/5 (42 reviews)

Recurly overview

What is Recurly?

As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.

Recurly, Inc. provides enterprise-class recurring billing management for thousands of subscription-based SaaS, Web 2.0, Mobile, content and publishing businesses worldwide. Businesses like Groupon, Salesforce, JibJab Media, Hubspot, GOOD.is, LinkedIn and DISH Digital depend on Recurly’s ability to deliver recurring billing automation.

As the leading recurring billing platform Recurly ensures setup is easy, integrations are quick and our service sales with the needs of any business. With Recurly merchants can be ready to accept payments and focus on growing sales in days not weeks.

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchants easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

Easy & Efficient Administration
No training required. A simple and intuitive design means anyone within your organization can quickly act on customer billing decisions without getting bogged down by your billing system.

Complete with a customer management dashboard, Recurly quietly sits on top of your merchant account, letting you address complex functions with ease. We automate complicated calculations and adjustments, making it simple to create new products and price points, move users between products and packages, prorate mid-cycle changes, issue credits and refunds, and modify renewal dates.

Easy Setup & Integration
Be up and running in days, not months. Whether your company is in need of a speedy deployment or a seamless and highly customized integration, Recurly provides flexible features for custom and professional implementations.

Worry-Free Security
Recurly is a PCI Level 1 Service Provider. This enables Recurly to store credit cards on your behalf, so that your company does not have to invest in PCI compliance.

No Gateway Lock-In
Switch your gateway anytime. Choose from over a dozen payment gateways and processing partners to ensure that you have plenty of mobility for your business to grow.

Don't have a gateway? Try the Recurly Gateway - the only payment gateway designed specifically for subscription billing.

Improve ROI Through Customer Retention
Whether you want to avoid building a billing system from scratch or wish to retire a rigid and unwieldy home-grown system, Recurly is designed to improve your bottom line.

Cut Credit Card Declines Up to 27%
Credit card declines can crush the performance of your business. Recurly's proprietary decline logic works on your behalf to automatically correct over 60 common error types without having to reach out to your customers. Our ability to correct and successfully retry these cards prevents lost revenue and increases your customer retention rate.

Rich Reporting Data
Recurly offers clear visibility into the healthy of your business with a variety of reports relevant for subscription-based business models.

Take a Free Test Drive
Visit Recurly.com to sign up for a fully functional, free demo account to decide if Recurly is right for your business. We won't charge you a penny until you switch your account into production and are ready to accept live credit cards from your customers. Start free today!
recurly.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan, Germany, Brazil

Supported languages

English
Recurly screenshotStay on Top of Key MetricsRecurly screenshotRecurly screenshotRecurly screenshotRecurly screenshot

Recurly reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.3
  4.5
Jack Thornburg

Incredible Support

Used daily for 2+ years
Reviewed 2020-07-31
Review Source: Capterra

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Pros
While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Cons
No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Casimir Loeber

Recurly reduces churn and makes it so I don't have to think about my billing system

Used daily for 2+ years
Reviewed 2020-05-22
Review Source: Capterra

Everything to do with billing

Pros
Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me

Cons
Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Poohan Nathan

Disappointing customer support

Used daily for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

Pros
decent interface. good integration functionality although this breaks every so often.

Cons
Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Edgardo Gonzalez

Recurly Covers all your billing needs

Used daily for 2+ years
Reviewed 2020-05-20
Review Source: Capterra

Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Pros
What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons
If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Chris Landry

Pretty much all you need.

Used daily for 2+ years
Reviewed 2020-05-22
Review Source: Capterra

Easy to track what was invoiced and if an item line is recurring.

Pros
Easy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries.

Cons
Would be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Recurly pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
View Pricing Plans

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts

Recurly features

API

Accounting Integration (164 other apps)
Accounting Management (183 other apps)
Activity Dashboard (231 other apps)
Audit Trail (140 other apps)
Automatic Notifications (169 other apps)
Billing & Invoicing (187 other apps)
Compliance Management (191 other apps)
Customizable Reporting (172 other apps)
Data Import/Export (183 other apps)
Electronic Payments (173 other apps)
Expense Tracking (164 other apps)
Financial Analysis (132 other apps)
Invoice Management (235 other apps)
Invoice Processing (153 other apps)
Multi-Currency (166 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (262 other apps)
Third Party Integration (213 other apps)
Workflow Management (154 other apps)

Videos and tutorials

Additional information for Recurly

Key features of Recurly

  • Quick and Easy Implementation
  • Import Current Subscribers
  • Salesforce Integration
  • Multi-Currency Support
  • Broad Gateway Support
  • Virtual Terminal
  • Subscription Plan Management
  • Trials & Setup Fees
  • Multiple Subscriptions Per Account
  • Taxes | VAT
  • Easy API Integration
  • Coupons & Discounts
  • Metered Billing, Stored Credits & One-Time Charges
  • Lost Revenue Recovery
  • Customer Retention Reports
  • Automated Customer Communications
  • Dunning Management
  • Account Updater
  • Key Business Performance Reporting
  • PCI Compliant Transaction Forms
View All Features

Benefits

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchant staff easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

We reduce PCI compliance costs
As a level 1 PCI compliant service provider Recurly greatly reduces your costs and obligations associated with PCI compliance.