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Recurly
4.6
(53)

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Powering Subscription Success

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(21)

Recurly Pricing, Features, Reviews and Alternatives

Recurly product overview

Price starts from

249

Per month

Flat Rate

What is Recurly?

As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.

Key benefits of using Recurly

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchant staff easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

We reduce PCI compliance costs
As a level 1 PCI compliant service provider Recurly greatly reduces your costs and obligations associated with PCI compliance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat
Email/Help Desk

Training options

Documentation
Webinars
Videos
Live Online

Recurly pricing information

Value for money

4.3

/5

53

Starting from

249

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Recurly features

Functionality

4.3

/5

53

Total features

41

5 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Compliance Management
Billing & Invoicing
Multi-Currency
Invoice Management
ACH Payment Processing

Recurly users reviews

Overall Rating

4.6

/5

53

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.79/10
Rating distribution

5

4

3

2

1

36

15

0

0

2

Pros
While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. And the support team is EXCELLENT.
The ability to set recurring billing on automation is great and easy to set up. Plus their customers service team is awesome and always their when you need them.
Cons
Very frustrating as an admin to manage that somewhat confusing anomaly.
Charged us thousands of dollars for collecting on a single bill.
At my previous company, we used an ancient subscription management tool that worked but was very painful to use at every step.
MH
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Mike H.

Director of Customer Success

Computer Software, 51-200 employees

Review source

Overall Rating

The cornerstone to smooth SaaS billing

Reviewed 9 months ago

Transcript

Mike H.: Hey, my name is Mike. I'm a VP of customer success. I give Recurly a four out of five. For more...

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Jack T.

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible Support

Reviewed 2 years ago

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Pros

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Cons

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

MR
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Mark R.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must for emerging subscription-based business model

Reviewed a year ago

Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.

Pros

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

Cons

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

PN
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Poohan N.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointing customer support

Reviewed 3 years ago
Pros

decent interface. good integration functionality although this breaks every so often.

Cons

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Recurly is a good choice for online subscription billing and management

Reviewed 3 months ago

Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services.

Pros

Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login.

Cons

As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type.

EG
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Edgardo G.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Recurly Covers all your billing needs

Reviewed 3 years ago

Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Pros

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Recurly FAQs and common questions

Q. What type of pricing plans does Recurly offer?

Recurly has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Recurly?

Recurly has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Recurly support?

Recurly supports the following languages:
English


Q. Does Recurly offer an API?

Yes, Recurly has an API available for use.


Q. What other apps does Recurly integrate with?

Recurly integrates with the following applications:
Stitch, Tray.io, Authorize.Net, Adyen, Drupal, PayPal, Worldpay, ActiveCampaign, Worldline, Zapier, LeadDyno, Gmail, Avalara, Trello, ChartMogul, MerchantE, NetSuite, Stripe, GoCardless, SugarCRM, Okta, Slack, SwipeSum, Attribution, Drip, Kount, CyberSource, SaaSquatch, CardConnect, Post Affiliate Pro, Quickbooks Online, Fivetran, Mailgun, Kissmetrics, Keap, Amazon Pay, Pirate Ship, Mailchimp, Braintree, Slemma, Salesforce Platform, Xero, HubSpot CRM, Intercom, Vertex, Snowflake, Zendesk Suite


Q. What level of support does Recurly offer?

Recurly offers the following support options:
FAQs/Forum, Phone Support, Chat, Email/Help Desk

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