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Kylas Sales CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Kylas Sales CRM - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Kylas Sales CRM overview
Based on 569 verified user reviews
What is Kylas Sales CRM?
Kylas Sales CRM is a CRM tool offering key features such as contact database, contact management, sales pipeline management, lead management, lead capture, and reporting/analytics, among others.
Who uses Kylas Sales CRM?
Reviews for Kylas Sales CRM come from a wide variety of industries, including education management (9% of reviewers), financial services (9%), and information technology and services (5%). The most frequent use case for Kylas Sales CRM cited by reviewers is CRM (70% of reviewers).
What do users say about Kylas Sales CRM pricing?
Most users consider Kylas Sales CRM cost-efficient and value its budget-friendly plans, unlimited users, and feature-rich offerings without extra charges. However, some reviewers feel the billing structure and additional charges for record counts could be improved.
What are the most popular integrations for Kylas Sales CRM?
The Kylas Sales CRM integrations most frequently cited by reviewers are: Facebook Business Suite (a social media management product rated 4.5 out of 5 for its integration with Kylas Sales CRM), Meta for Business (a social media marketing product, 5.0), and MyOperator (a telephony product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Usability
Responsiveness
Segmentation
Insights
Arrangement
Stability
Kylas Sales CRM’s user interface
Kylas Sales CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Kylas Sales CRM?
Reviewers indicate Kylas Sales CRM streamlines lead and sales management with a user-friendly interface, customizable pipelines, and efficient reporting tools. They appreciate its unlimited user pricing model, helpful customer support, and integration options with various platforms, which make daily operations and team collaboration easier. They find customization features useful for tailoring workflows and dashboards to business needs.
Some report limitations in advanced features, integration capabilities, and customization flexibility, noting occasional bugs and a learning curve for new users. They mention that reporting and mobile app functionality could be improved, and express a desire for more external integrations and detailed analytics.
Select to learn more
Who uses Kylas Sales CRM?
Based on 569 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kylas Sales CRM's key features
GetApp's analysis of 73 verified user reviews collected between August 2022 and December 2024 identifies Kylas Sales CRM's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Kylas Sales CRM's Contact Database for its centralized organization of customer information. They find the user-friendly interface and advanced search capabilities valuable for locating and updating contacts. Users highlight the ability to add custom fields and tags, making data organization efficient. They also mention the automation capabilities for customer engagement and the secure storage of data. The integration with social platforms for automatic data capture is noted as a time-saving aspect. Of the 39 Kylas Sales CRM users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.
Priya S.
General Manager
Priya S.
Business Manager
Reviewers indicate that Kylas Sales CRM's Contact Management is effective for tracking customer interactions and communications. They appreciate the integration with essential business tools like email, calendars, and social media platforms, which streamlines communication. Users find the interface user-friendly and value the ability to filter and organize contacts efficiently. They also mention the automation of workflows and the ease of accessing and managing contact details. Of the 33 Kylas Sales CRM users who gave detailed accounts of their use of Contact Management, 100% rated this feature as important or highly important.
See related user reviews
Aradhna V.
PRE
Basudev R.
Sales Executive
Users report that Kylas Sales CRM's Sales Pipeline Management provides a clear visual representation of ongoing deals, helping track progress and identify improvement opportunities. They value the customization of pipeline stages and automatic triggers, which enhance sales efficiency. Reviewers appreciate the detailed analytics and reporting capabilities, which offer insights into sales performance. They also mention the ability to set reminders and track lead status effectively. Of the 36 Kylas Sales CRM users who gave detailed accounts of their use of Sales Pipeline Management, 97% rated this feature as important or highly important.
See related user reviews
Arpit A.
Manager Corporate Sales
Harshita W.
HR Executive
Reviewers feel that Kylas Sales CRM's Lead Management simplifies tracking and following up on leads. They highlight the ability to categorize and prioritize leads, ensuring focus on promising prospects. Users appreciate the integration of lead sources and the automatic distribution of leads to sales executives. They find the user interface friendly and value the customization options for managing leads. The capability is noted for improving lead tracking and closing more deals. Of the 32 Kylas Sales CRM users who gave detailed accounts of their use of Lead Management, 97% rated this feature as important or highly important.
See related user reviews
ritesh a.
Co-owner
Nazia M.
Inside Sales
Reviewers indicate that Kylas Sales CRM's Lead Capture is effective for collecting leads from various sources, including websites, property portals, and social media platforms. They appreciate the automation of follow-up activities and automatic lead assignments, ensuring no lead is missed. Users mention the integration with IVR vendors and the efficiency of capturing data automatically. They find the capability valuable for generating a steady stream of leads and expanding the customer base. Of the 25 Kylas Sales CRM users who gave detailed accounts of their use of Lead Capture, 92% rated this feature as important or highly important.
See related user reviews
Amit R.
Marketing Manager
Treesa P.
Executive Assisant
Users report that Kylas Sales CRM's Reporting/Analytics provides detailed insights into business performance and areas for improvement. They appreciate the ability to customize reports and track team activities across multiple locations. Reviewers highlight the generation of daily, weekly, and monthly performance reports, which aid in evaluating sales and team efficiency. They find the reporting dashboard user-friendly and value the time saved in creating reports. Of the 25 Kylas Sales CRM users who gave detailed accounts of their use of Reporting/Analytics, 88% rated this feature as important or highly important.
See related user reviews
Sheena S.
Sales and pre sales co-ordinater
Tejaswi M.
Business Development Manager
All Kylas Sales CRM features
Features rating:
Kylas Sales CRM awards
Kylas Sales CRM alternatives
Kylas Sales CRM pricing
Pricing plans
Pricing details:
User opinions about Kylas Sales CRM price and value
Value for money rating:
Of 39 reviews that provide robust commentary on Kylas Sales CRM's price and value, 90% mention it in a positive light.
Most users consider Kylas Sales CRM to be cost-efficient and value for money, appreciating its budget-friendly plans and the ability to add unlimited users at no extra cost. They find the software's pricing attractive, especially for small and mid-sized businesses, and value the inclusion of multiple features without additional charges. Reviewers appreciate the user-friendly interface, customization options, and the integration capabilities offered at no extra cost. Some users report that the software's affordability, combined with its ease of use and comprehensive features, makes it a worthwhile investment. However, some reviewers feel that the billing structure and additional charges for record counts could be improved.
, and
To see what individual users think of Kylas Sales CRM's cost and value, check out the review excerpts below.
Kylas Sales CRM integrations (33)
Integrations rated by users
We looked at 569 user reviews to identify which products are mentioned as Kylas Sales CRM integrations and how users feel about them.
Integration rating: 4.2 (6)
“Google Ads integration is critical as it enables targeted advertising campaigns, helping to attract potential customers, increase visibility, and boost sales effectively.”
“You can directly contact with the client through their number and you get the basic details of the client”
Arman A.
Senior Fullstack Developer
Integration rating: 4.3 (8)
“Facebook Business Suite integration is important because it provides a centralised platform to manage business interactions, advertising, and customer engagement across Facebook and Instagram, enhancing marketing efficiency and customer communication”
Arman A.
Senior Fullstack Developer
Integration rating: 2.0 (1)
“Wish there were more field and also an option to update and not just create a contact”
Anay R.
Digital Marketing Head
Integration rating: 5.0 (11)
Integration rating: 4.7 (10)
Integration rating: 5.0 (7)
Integration rating: 4.8 (6)
Integration rating: 4.7 (6)
Integration rating: 3.2 (5)
Integration rating: 5.0 (4)
Integration rating: 4.3 (3)
Integration rating: 4.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Kylas Sales CRM customer support
What do users say about Kylas Sales CRM customer support?
Customer support rating:
We analyzed 82 verified user reviews to identify positive and negative aspects of Kylas Sales CRM customer support.
Widespread user sentiment highlights the customer support team's responsiveness and quick resolution of issues.
A number of users appreciate the knowledgeable and helpful support staff, often available via multiple channels.
Multiple users mention that support is proactive and assists with onboarding, integration, and ongoing queries.
A significant portion of users value the team's professionalism and dedication to customer satisfaction.
Support options
Training options
To see what individual users say about Kylas Sales CRM's customer support, check out the review snippets below.
“We could customize it completely as per our company's needs! And besides that, whenever we needed customer support, the person acting as the point of contact was immediately available.”
Akash R.
Marketing Associate
“The customer support team behind Kylas CRM is responsive, knowledgeable, and readily available to assist users with any questions or issues that may arise.”
Divya S.
Business Development officer
“The customer support is highly responsive; they promptly address tickets and resolve any issues efficiently.”
Prashasti D.
Head - Marketing
Kylas Sales CRM FAQs
Kylas Sales CRM has the following pricing plans:
Starting from: $250.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What is Kylas Sales CRM used for?
"Voted #1 CRM Software for growing Indian businesses by Capterra. Kylas is a sales CRM designed to support growing businesses in competitive marketplaces. It offers a Unique Pricing Framework: It is available for a flat INR 12,999 per month, including: 1. Unlimited User Licenses 2. Onboarding and Training by CRM Experts Kylas helps businesses identify promising sales leads and nurture them to closure for faster business growth." KEY FEATURES :- Lead Management - Kylas allows you to quickly capture leads from various sources, understand which ones to convert into deals, and which ones to disqualify. • Capture leads using lead capture forms • Capture leads from 3rd party portals • Bulk import leads • Automatically assign leads to teams using Kylas Routing Engine. • Manage your leads and analyze them by source, owner, 'created at,' and 'updated at.' • Utilize Custom Fields and Smart Filters for Leads • Engage with leads at multiple touchpoints using telephony, email, WhatsApp, and SMS. Deal, Contacts & Companies Management - Effectively manage Deals, their value, and the win probability, with visual access to analyze them by pipeline stages. Use Kylas for Account-Based Marketing with multiple Contacts on a Deal. • Gain insights on deals, their value, and estimated closure date. • Utilize smart filters for in-depth analysis of deals • Identify who is closing deals faster • Nurture clients for multiple sales products. • Share Deal Information with teams for better collaboration • Utilize Kylas for Account-Based Marketing and focus on top revenue-generating clients. Sales Pipeline Management - •Ensure your sales leads and deals stay on track with efficient Sales Pipeline Management. • Customize pipeline stages based on your business requirements •Create different pipelines for various teams, products, and business units. •Automate specific actions or communication for different pipeline stages. •Easily sort or filter leads and deals by their closing date. Data Management - •Have complete control over your data. •Import or migrate data from other CRMs or Excel. •Export data from the system with just a few clicks. •Quickly update data in bulk - leads, deals, and tasks. •Sync Kylas Data with 3rd party apps using Webhooks. •Ensure data security. •Prevent duplication of data. •Access the right data effortlessly with the help of filters and Smart Lists. Productivity & Collaboration - Stay organized and collaborate effectively with your team throughout the sales process. •Get a 360-degree view of your business health with the sales dashboard. •Automate repetitive tasks like data entry, lead assignment, etc., using workflow automation. •Create tasks for Leads, Deals, Contacts, or Companies. •Collaborate seamlessly with your teams through Notes and Comments and @ mentions. •Stay on top of all tasks with In-App & Email Reminders. •Delegate tasks to your team. Customer Engagement - Engage your customers for better relationships and faster conversions. • Send and receive emails directly from the app. • Create email templates to save time and reduce errors. • Set up online & offline meetings with clients directly from Kylas. • Record all sales calls to monitor call quality. • Keep track of sales calls and details, updated automatically into the CRM from your mobile. • View entire SMS conversations with customers in the 'Message' section. • Send and receive WhatsApp messages from Kylas. User Access & Control - Manage all Products & Services you offer and allow team members to tag them. • Customize fields for relevant data. • Control user data access and actions. • Implement unique Sharing Rules. • Set up multiple teams with defined access. • Facilitate cross-departmental data sharing. Order Management - Effortlessly create, edit, and delete quotations on Kylas. • Access all your quotes in one place. • Download quotes as PDFs or send quotations to clients as email attachments directly from Kylas.
Q. What are the benefits of using Kylas Sales CRM?
"Kylas offers several benefits for growing businesses.
• Improved Customer Relationships: Kylas CRM empowers sales teams to gain a deep understanding of their customers. By analyzing customer needs, preferences, and behavior, businesses can personalize interactions, fostering exceptional customer relationships.
• Enhanced Communication: Kylas centralizes customer information, promoting seamless communication and collaboration across teams. Access to the same data minimizes miscommunication and ensures everyone remains aligned in their customer interactions.
• Improved Customer Service: With comprehensive access to customer history and preferences, support teams can deliver faster and more personalized assistance, resulting in higher customer satisfaction and loyalty.
• Increased Sales and Revenue: Streamlining the sales process is a forte of Kylas CRM. It provides valuable insights into leads, automates routine tasks, and tracks sales opportunities. Consequently, businesses experience improved sales efficiency, leading to increased revenue.
• Better Lead Management: Kylas assists sales professionals in efficiently capturing, categorizing, and nurturing leads. By prioritizing leads based on their potential, conversion rates skyrocket, resulting in a substantial boost to business success.
• Data Centralization: Kylas CRM serves as a centralized repository for all customer-related data. This accessibility and consolidation enable data-driven decision-making, trend identification, and streamlined operations.
• Customer Segmentation: Sales representatives can utilize Kylas to segment the customer base according to various criteria. This segmentation enables the creation of highly personalized marketing and customer service strategies, enhancing the overall customer experience.
• Efficient Marketing: Kylas equips sales agents with tools to create targeted marketing campaigns and evaluate their impact using customer data. This data-driven approach leads to more efficient marketing strategies and a higher return on investment.
• Automation: Kylas CRM offers workflow automation capabilities, allowing businesses to automate repetitive tasks such as data entry, lead assignment, and follow-ups. This automation frees up valuable time for the sales team to concentrate on more strategic activities.
• Forecasting and Reporting: Kylas CRM provides valuable insights into sales forecasts and performance metrics. This functionality aids businesses in setting realistic goals, monitoring progress, and making informed decisions. "
Q. Who are the typical users of Kylas Sales CRM?
Kylas Sales CRM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Kylas Sales CRM support?
Kylas Sales CRM supports the following languages:
English
Q. Does Kylas Sales CRM support mobile devices?
Kylas Sales CRM supports the following devices:
Android, iPad, iPhone
Q. Does Kylas Sales CRM offer an API?
Yes, Kylas Sales CRM has an API available for use.
Q. What other apps does Kylas Sales CRM integrate with?
Kylas Sales CRM integrates with the following applications:
Arka Inventory, Razorpay, Apollo, Outlook4Gmail, Microsoft Outlook, Aircall, ActiveCampaign, Kaleyra, Zapier, MyOperator, PayU, Gmail, Knowlarity, MCUBE, Netcore Customer Engagement, Servetel, Brevo, Exotel, Sakari, Stripe, CallerDesk, Wati, Google Ads, Meta for Business, Mailchimp, Twilio, Gallabox, Mailjet, Facebook Business Suite, Gupshup, Shopify
Q. What level of support does Kylas Sales CRM offer?
Kylas Sales CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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