getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Call Center Workforce Management Software for Mac

Last updated: February 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

27 software options

Insightful logo

Insightful

Workforce Productivity & Analytics

visit website
Insightful’s call center software supports in-house and outsourced teams. See live data on call volume, agent status, and tasks. Auto scorecards and dashboards help you manage staffing, fix issues early, adjust schedules, cut idle time, and improve service fast.

Read more about Insightful

Users also considered
Assembled logo

Assembled

Modern workforce management and customer issue resolution

visit website
Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Read more about Assembled

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

learn more
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

learn more
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

Your ultimate workspace

learn more
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

learn more
Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
CXone Mpower logo

Cloud-based contact center software

learn more
NICE Workforce Management (WFM) Suite offers the most advanced AI-based workforce management tool to plan and staff across all digital channels. WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and the best candidates during the hiring process.

Read more about CXone Mpower

Users also considered
Five9 logo

Cloud contact and call center software

learn more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
RingCX logo

AI-powered contact center

learn more
RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

Users also considered
Aspect Workforce logo

Empower your team and streamline operations with Aspect WFM.

learn more
Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks.

Read more about Aspect Workforce

Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

learn more
ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

Read more about ZIWO

Users also considered
Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

Users also considered
MaxContact logo

AI-powered customer engagement platform

learn more
MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

Read more about MaxContact

Users also considered
Sharpen logo

Happy Agents. Happy Customers.

learn more
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Read more about Sharpen

Users also considered
PanTerra Streams logo

AI-powered unified communications & collaboration.

learn more
AI-powered contact center with advanced routing, real-time analytics, and supervisor tools to boost agent performance, improve CX, and manage workforce efficiency.

Read more about PanTerra Streams

Users also considered
8x8 Contact Center logo

One solution for every customer interaction.

learn more
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

Read more about 8x8 Contact Center

Users also considered
BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

learn more
Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Read more about BroadVoice Cloud PBX

Users also considered
RingCentral Engage Voice logo

Outbound contact center software for business of all sizes

learn more
RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. The platform aims to improve sales performance by saving time for agents & customers.

Read more about RingCentral Engage Voice

Users also considered
Ytel logo

Awarded Outbound Contact Center Software (24/7 U.S. Support)

learn more
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered
Teamlead logo

Make scheduling simple!

learn more
Rooster Planner is a resource management platform that helps companies streamline team and resource management for resource and capacity planning, plus real-time reporting, an approval workflow, and more.

Read more about Teamlead

Users also considered
Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

learn more
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered
Surfboard logo

Support team scheduling, made simple.

learn more
Surfboard is a scheduling & shift planning software platform for customer support teams.

Get shift planning, scheduling, forecasting & communication in one place.

Read more about Surfboard

Users also considered
Solvice logo
(0)

The best solutions for Decision Automation.

learn more
Solvice building blocks make it easy to integrate optimization technology into any application.

Read more about Solvice

Users also considered