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Top Rated Contact Center Quality Assurance Software with Freshdesk

Last updated: September 2026

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18 software options

Zendesk QA logo

Support Quality Assurance Platform

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Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

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Playvox logo

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

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EvaluAgent logo

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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ScorebuddyCX logo

AI-powered CX intelligence platform

ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training.

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Intalk.io logo

Break All Communication Barriers with intalk.io

Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

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CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Sprinklr logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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JustCall logo

Cloud-based AI communication platform for sales teams

Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

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Enghouse Contact Center logo

Cloud-based contact center platform

Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

Read more about Enghouse Contact Center

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Hear logo
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AI-powered contact center intelligence platform

Hear is an AI contact center intelligence platform that analyzes customer conversations across calls, chats, and tickets to provide real-time insights for operations, compliance, and revenue decisions. The platform offers automated compliance monitoring, quality assurance reviews, agent performance coaching, and identifies sales opportunities while reducing churn through interaction analysis.

Read more about Hear

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Score AI logo
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AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

Read more about Score AI

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Read more about Amazon Connect

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