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Top Rated Contact Center Quality Assurance Software with Freshdesk

Last updated: August 2026

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15 software options

Zendesk QA logo

Support Quality Assurance Platform

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Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

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Squaretalk logo

All-in-one contact center platform for sales automation

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Squaretalk is a cloud contact center platform with QA capabilities that help sales and support teams monitor interactions, review recordings, evaluate agent performance, identify coaching opportunities, ensure compliance, and improve customer experience across every conversation.

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Playvox logo

WEM Software for customer service teams.

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Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

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EvaluAgent logo

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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MaestroQA logo

QA software with built-in quality analysis for call centers

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MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.

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Talkdesk logo

Cloud-based contact center & customer experience platform

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Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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Scorebuddy logo

All-in-One Quality Management Platform for Contact Centers

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Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

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Intalk.io logo

Break All Communication Barriers with intalk.io

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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

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CloudTalk logo

Cloud-based call center software for sales and support teams

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CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Sprinklr logo

The definitive AI-native platform for customer experience

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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

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Five9 logo

Cloud contact and call center software

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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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JustCall logo

AI-Powered Business Communication for Sales & Support Teams

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Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

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Score AI logo

AI quality assurance and training platform for CX teams

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Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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