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Conversation Intelligence Software with Call Recording (2026)

Last updated: February 2026

Conversation Intelligence Software Key Features

    Based on 397 user opinions, we identified 6 features that are important for any product in Conversation Intelligence Software

  • Automatic Transcription

    Use AI to convert voice into text automatically

    Average user rating

    4.8

  • Collaboration Tools

    Provides a channel for team members to share media files, communicate, and work together

    Average user rating

    4.5

  • Natural Language Processing

    Process and analyze human language in text or audio form

    Average user rating

    5.0

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    3.8

  • Call Tracking

    Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

    Average user rating

    3.7

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    5.0
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User rating

27 software options

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